Gong
Gong.ioExternal reviews
6,266 reviews
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Gong provides insight and functionality to help improve customer calls and keep deals on track
What do you like best about the product?
The AI to summarise a call within seconds
What do you dislike about the product?
Need to add the assistant for calls created by customers.
What problems is the product solving and how is that benefiting you?
Automatically summarises the call and gives coaching and insights to me to improve the teams capabilities. We use it to help understand our pipeline and the likelihood of deals closing with its AI functionality.
Account Executive
What do you like best about the product?
Call transcript and the ability to recap
What do you dislike about the product?
nothing really. the product is great to use
What problems is the product solving and how is that benefiting you?
call notes, recap infomration
Meeting recording made simply
What do you like best about the product?
The follow up emails. I really am glad being able to generate follow up emails after calls so easily in addition of having the transcription and recording. And the timelines. Being able to see when was the last call or email with someone is really helpful
What do you dislike about the product?
The integration with google meets is wonky. It not always shows up, or shows up late, and the message about the meeting being recorded ALWAYS appear in the most random times interrupting the call
What problems is the product solving and how is that benefiting you?
Sometimes it was impossible taking notes while screensharing and talking. Gong is a great ally for that and making sure all the following actions are completed without missing anything and it also saves a lot of time with the follow up emails
great notetaking tool - like the AI summarizes
What do you like best about the product?
it works as advertised and can record our meeting, with transcripts and notes
What do you dislike about the product?
not as good of a notetaking tool as other platforms ive used like granola ai where you can ask it specific questions about the call after
What problems is the product solving and how is that benefiting you?
call recording and notetaking so i can be more present when on customer calls
Efficient Meeting Insights with Useful Automations, But video playback could be improved
What do you like best about the product?
I like that I can learn a lot about cross functional teams and how they operate. This helps me have better overall knowledge of my company and industry I work for. I also love the time saving automations that Gong provides such as the Next Steps and email drafts. I like how it seamlessly connects to other software such as Zoom with minimal setup.
What do you dislike about the product?
I did notice quite a few glitches in video playback where the video became distorted and the audio was muffled when I switched to a different tab and came back to Gong. I had to refresh to resolve the issue. I don't love the search functionality and think it can be improved.
What problems is the product solving and how is that benefiting you?
This tool helps me gain invaluable insights as to what is going on within my organization without the need to join every meeting. I can listen to important updates on my own time and can quickly glance at important recordings that are relevant to me thanks to the AI summaries provided. it provides me with short summaries and can even write my next steps so I don't have to type them out in an email.
Good
What do you like best about the product?
It records calls, and provides transcripts,
What do you dislike about the product?
You get signed out too quickly automatically if you leave the page.
What problems is the product solving and how is that benefiting you?
Being able to revisit meetings
Making the switch to Gong has been the best investment we made as an organization!
What do you like best about the product?
One of my favorite things about Gong is how it brings everything together in one place. The deal boards are a game-changer for pipeline management, making it easy to identify risks, track deal progression, and spot key opportunities at a glance. The way you can click into a deal, ask AI to summarize key points, and get insights like blockers or pain points is incredibly useful. It keeps everything transparent, helps us stay multi-threaded, and drives better, more informed conversations. The ability to coach team members using snippets, smart trackers, and AI analysis is also huge. It makes one-on-ones and pipeline reviews so much more impactful and less about info-dumping.
The ease of use and integration with tools like Salesforce has been pretty seamless, and support from Gong has been great. They’re super responsive and helpful whenever we’ve had questions or needed assistance. It’s also exciting to see how features like AI-driven insights and smart trackers continue to evolve, providing even more value to our teams.
The ease of use and integration with tools like Salesforce has been pretty seamless, and support from Gong has been great. They’re super responsive and helpful whenever we’ve had questions or needed assistance. It’s also exciting to see how features like AI-driven insights and smart trackers continue to evolve, providing even more value to our teams.
What do you dislike about the product?
One challenge with Gong is that some features, like tracking related contacts or meeting types for recurring events, don’t fully align with our workflows yet. For example, we’ve noticed gaps with Salesforce’s related contact functionality and how it connects to Gong, which can impact activity tracking. It’s something we’re hoping to see evolve.
Additionally, while Gong offers an incredible amount of data and insights, it can feel overwhelming for newer team members to navigate and fully utilize all the capabilities. That said, with their robust support team and ongoing training, it’s been easier to address these challenges and keep improving.
Additionally, while Gong offers an incredible amount of data and insights, it can feel overwhelming for newer team members to navigate and fully utilize all the capabilities. That said, with their robust support team and ongoing training, it’s been easier to address these challenges and keep improving.
What problems is the product solving and how is that benefiting you?
Gong helps us improve forecasting accuracy, identify deal risks, and drive more strategic pipeline management. It’s made it easier to ensure our team is multi-threading, capturing key information, and staying on top of next steps. The AI insights save time and provide clarity on deal progress, while the coaching tools help strengthen our team’s skills. By consolidating data and providing actionable insights, Gong has made us more efficient and effective in achieving our sales goals.
Gong didn’t just improve my sales but it is also my sales coach.
What do you like best about the product?
It understands what i am feeling, also it makes me feel confident, as if I have finally found my virtual coach. It also helps me to improve my communication. It is easy to use with no complications. I would recommend it to beginners, as it allows you to be hands-on and learn easily.
What do you dislike about the product?
I think that sometimes it shows too much information, and it gets a bit confusing to know what matters and what to be put up. It could be easier to use for new people.
What problems is the product solving and how is that benefiting you?
As i am not that tech-savvy , gong really helped me how to make sales conversations better. It corrects my mistakes without make me feel overwhelmed. Also, giving me an idea that what a client really wants to listen by providing me insights.
My one-stop Rev Ops Hub
What do you like best about the product?
Having a centralized place for forecasting, pipeline management, and dashboarding. The forecast boards are user-friendly and offer flexibility, which has helped us streamline our processes and reduce our reliance on spreadsheets. I’m also a big fan of the ability to customize metrics and build dashboards tailored to our specific needs. It’s made it much easier to align our sales and finance teams by giving everyone clear, real-time insights into pipeline and performance.
What do you dislike about the product?
There have been a couple of challenges, such as the discrepancies between metrics due to issues with CRM user mapping, which created some initial frustration and delayed full trust in the data. That was addressed, but it slowed down our forecast implementation initially.
Additionally, certain features could be more flexible, like the inability to delete old lines of business or fully customize forecast boards in terms of metrics and layout. These haven't been deal-breakers, but they’ve required some workarounds on our end. It would also be really helpful if there were a feature to roll up all lines of business on the Trends, Changes, and Accuracy tabs of the Deal Analytics tray. Would love to see the full view of the pipeline and forecast trends.
Additionally, certain features could be more flexible, like the inability to delete old lines of business or fully customize forecast boards in terms of metrics and layout. These haven't been deal-breakers, but they’ve required some workarounds on our end. It would also be really helpful if there were a feature to roll up all lines of business on the Trends, Changes, and Accuracy tabs of the Deal Analytics tray. Would love to see the full view of the pipeline and forecast trends.
What problems is the product solving and how is that benefiting you?
Improving forecasting accuracy, pipeline visibility, and team alignment. It’s reduced our reliance on spreadsheets by consolidating critical data into one platform, making it easier to track performance and manage the sales process. The ability to customize dashboards and metrics has been invaluable for aligning sales and finance teams, giving everyone clear, actionable insights. Being able to track and sync our BANT sales process right in the Deal Boards to Salesforce has also improved our ability to discern viability of deals within the quarter. The Opportunity Score is helpful, but we use in combination with other metrics as well.
Overall, Gong has helped us make better decisions and operate more efficiently as a revenue team.
Overall, Gong has helped us make better decisions and operate more efficiently as a revenue team.
Amazing software for call recording and listening
What do you like best about the product?
It automatically records calls and provides transcripts, enabling other person to review conversations, improve performance.
What do you dislike about the product?
There are instances where the Gong bot fails to join calls or records them incorrectly but only happen sometimes.
What problems is the product solving and how is that benefiting you?
When you want to check for any calls or giving the feedback you can simply go for this tool.
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