Gong
Gong.ioExternal reviews
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Gong: The Ultimate Notetaker for Effortless Call Summaries
What do you like best about the product?
I love how Gong is able to come into my calls and be a notetaker - better than I can ever make notes! I used to rely on my memory and scribbles but now that we use Gong, I rely on it so much for summarised context and neat next steps. Gong has proven itself to be an important tool in CS. The transcription and speaker differentiation is very helpful when I need to go back to specific parts of a call. Navigation and UI is easy.
What do you dislike about the product?
Sometimes, Gong can't be in different call channels automatically - like MS Teams. Other than that, nothing else - Gong is great!
What problems is the product solving and how is that benefiting you?
Gong solves the tiny gaps in handovers from sales to CS by giving comprehensive summaries of calls. Gong also solves the centralisation of call documentation for us.
Effortless Meeting Recaps and Transcripts Enhance Productivity
What do you like best about the product?
It's like a backup memory! I get to rewatch the recording of a meeting and get to focus on the meeting at hand instead of notes. I also love the transcript! Sometimes words I don't pick up in the first meeting or ideas i may have missed become clear when rewatching the video.
What do you dislike about the product?
Hard to share the video with clients/hard to download.
What problems is the product solving and how is that benefiting you?
It's solving having to take notes during a meeting and also relying on your memory for conversations, because your memory isn't always perfect.
Outstanding Sales Insights with Powerful AI
What do you like best about the product?
It gives us great sales and market insights, and their AI capability is top notch
What do you dislike about the product?
Nothing that I dislike so far, everything works well
What problems is the product solving and how is that benefiting you?
Understanding sales calls and gain insights
Accurate Insights and Powerful AI Make Gong a Standout Tool
What do you like best about the product?
I love the accuracy of Gong. The AI features are great and I am able to use the results for training.
What do you dislike about the product?
There isn't much to say, but I genuinely enjoy using this tool.
What problems is the product solving and how is that benefiting you?
Gong has been instrumental in helping me enhance my communication skills while also providing valuable insights into customer needs. I find that it supports my growth in both understanding and addressing what customers are looking for.
Gong is my favorite tool in our tech stack!
What do you like best about the product?
I've used Gong in 2 different roles and organizations now over the course of the last few years as a Manager of Account Managers. Gong helps me as a leader give direct "live" feedback on calls to improves sales skills that I otherwise would only have insight on if I was on the call. I love the scorecards and AI functions and that they continue to improve from when I first started using Gong to now. The user usability is easy enough for call searching and easy to train on. I also love the transcript function and ability to search the overall outline and keypoints of the call.
What do you dislike about the product?
The way our Forecasting translates into Gong is confusing b/c we don't operate on dollars as a metric for quota. The Forecasting notes section is used everyday but it's clunky and the editing can turn out weird and look unprofessional. When tracking reps Gong activity we find errors in calls listened to based on if they're on the phone app or using their computer URL.
What problems is the product solving and how is that benefiting you?
Sales Coaching, Gong gives me the ability to give "live" and detailed feedback on calls when I'm not able to attend. We also have so many partners that Gong ability to summarize a last call is helpful to get up to speed quick w/out time consuming research.
A Must-Have for Sales Teams, Despite Minor Email Tweak Needs
What do you like best about the product?
I love Gong for its super accurate transcription capabilities which make it incredibly easy for me to follow up on conversations. The ability to search for specific phrases or words used during a call is invaluable, enhancing my efficiency in managing sales calls. I appreciate how it categorizes topics such as budget discussions, negotiations, and the questions asked by both customers and sales representatives, providing a comprehensive view of the conversation. This feature, along with Gong's ability to generate follow-up emails effortlessly, simplifies the follow-up process. Moreover, I find it very helpful to share clips with managers and colleagues for discussing best practices. These functionalities of Gong address the issue of not having time to take notes during calls. I also enjoy integrating Gong with tools I frequently use, such as Slack, Zoom, and Gmail, ensuring a seamless workflow.
What do you dislike about the product?
Sometimes the generated follow-up email using Gong is pretty generic. I often have to tweak it a bit to make it more personalized. It's maybe not as warm or genuine as I would like.
What problems is the product solving and how is that benefiting you?
I find Gong makes it easy to follow-up with customers using generated emails, allows sharing clips for best practices, and helps review calls when I couldn't take notes.
Boosts Productivity with Efficient Call Management
What do you like best about the product?
I really appreciate Gong’s capacity to allow me to easily find old calls, which is helpful for retrieving and reviewing previous conversations. The ease of searching through transcripts and being able to watch recordings quickly is another standout feature for me, as it saves time and effort. These features are significant productivity enhancers, enabling me to focus on strategic initiatives without being bogged down by the need to write down and memorize numerous key details. This enhances my overall workflow and efficiency by keeping me strategic and productive during actioning phases.
What do you dislike about the product?
I find it challenging when I forget to add Gong to a call beforehand, making it hard to include Gong once the call has started. Additionally, if I'm not the host of the call, Gong sometimes fails to join automatically, despite the meeting being on my calendar. This leads to missed recordings, forcing me to revert to more traditional note-taking methods.
What problems is the product solving and how is that benefiting you?
I use Gong to transcribe calls and take notes, capturing details for future follow-up. It enhances productivity by allowing focus on strategic initiatives without memorizing details, and finding old calls and transcripts is easy, boosting efficiency.
Gong helps me work faster
What do you like best about the product?
The recording helps me review key technical information and feedback from customers so I can prepare for the next meeting. The AI insights into my calls help to improve the speed I can work at to get the summaries I need in prep for my next customer interaction
What do you dislike about the product?
I wish there was an automation to help me log product feedback from customer calls in a more automated manner
What problems is the product solving and how is that benefiting you?
Gong records my calls so I can prepare for next customer interactions. It also helps me to inform our product team of key customer feedback on our products
Gain Deeper Deal Insights Effortlessly
What do you like best about the product?
The ability to get a deeper understanding of the deals.
What do you dislike about the product?
I'm not sure if it's a Gong malfunction, but it would help us track better which emails are tied to an opportunity or not.
What problems is the product solving and how is that benefiting you?
Improve my analysis and streamline common sales tasks for greater speed and accuracy.
Gong makes life much easier as an AE
What do you like best about the product?
Absolutely love that it frees me up from trying to listen and simultaneously take notes. It's also great for learning/watching how other colleagues pitch in a no pressure / non live environment.
What do you dislike about the product?
The *only* think i dislike about Gong is how it interrupts the speaker to let everyone know that the meeting will be recorded. I believe this feature can be turned off, but it is helpful to let the attendees know.
What problems is the product solving and how is that benefiting you?
It enables me to learn new pitches/objection handling much faster than trying to piggy back onto live calls.
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