We feed all of our Zoom calls through Gong. Most of my meetings aren't face-to-face; they're over Zoom. Whether my customers are in the States, in Europe, or in New Zealand, Gong records all the calls and provides feedback. It logs all calls, allowing us to comment on them and have internal discussions. For sales training calls with a customer's SDR team, I'll often record on Gong and send it to my customer as a training resource.
Gong
Gong.ioExternal reviews
27 reviews
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External reviews are not included in the AWS star rating for the product.
Gong is one of the best software
What do you like best about the product?
I like that it is easy to use, the customer support is impeccable. Implementation of AI is also nice and the number of features it has to track calls, interactions, and integration of AI is improving each update.
What do you dislike about the product?
My frequency of usage is every day and sometimes it is laggy.
What problems is the product solving and how is that benefiting you?
It helps me know the account health of my clients through it's AI aspect in seconds and I can also see the interactions that my client has via email or calls and they summarize it effciently.
Useful tool
What do you like best about the product?
I like the ability to see information that better helps me identify and issues between the company and customer, especially their pain points. There are so many features and I happen to use it all day!
What do you dislike about the product?
Not much to dislike, it is easy to use and implement into my routine.
What problems is the product solving and how is that benefiting you?
Overcoming obstacles of the customer.
Love this tool
What do you like best about the product?
Best in class at call summaries, understanding account information, and researching accounts
What do you dislike about the product?
It could be better with search features and functionality
What problems is the product solving and how is that benefiting you?
Quickly find information from Accounts within the business without asking internal people
Excellent tool
What do you like best about the product?
The option to give me a summary with AI.
The option to send the info to the emails.
The option to send the info to the emails.
What do you dislike about the product?
I really like all the features of the software.
What problems is the product solving and how is that benefiting you?
So far I haven't encountered any problems.
Making the switch to Gong has been the best investment we made as an organization!
What do you like best about the product?
One of my favorite things about Gong is how it brings everything together in one place. The deal boards are a game-changer for pipeline management, making it easy to identify risks, track deal progression, and spot key opportunities at a glance. The way you can click into a deal, ask AI to summarize key points, and get insights like blockers or pain points is incredibly useful. It keeps everything transparent, helps us stay multi-threaded, and drives better, more informed conversations. The ability to coach team members using snippets, smart trackers, and AI analysis is also huge. It makes one-on-ones and pipeline reviews so much more impactful and less about info-dumping.
The ease of use and integration with tools like Salesforce has been pretty seamless, and support from Gong has been great. They’re super responsive and helpful whenever we’ve had questions or needed assistance. It’s also exciting to see how features like AI-driven insights and smart trackers continue to evolve, providing even more value to our teams.
The ease of use and integration with tools like Salesforce has been pretty seamless, and support from Gong has been great. They’re super responsive and helpful whenever we’ve had questions or needed assistance. It’s also exciting to see how features like AI-driven insights and smart trackers continue to evolve, providing even more value to our teams.
What do you dislike about the product?
One challenge with Gong is that some features, like tracking related contacts or meeting types for recurring events, don’t fully align with our workflows yet. For example, we’ve noticed gaps with Salesforce’s related contact functionality and how it connects to Gong, which can impact activity tracking. It’s something we’re hoping to see evolve.
Additionally, while Gong offers an incredible amount of data and insights, it can feel overwhelming for newer team members to navigate and fully utilize all the capabilities. That said, with their robust support team and ongoing training, it’s been easier to address these challenges and keep improving.
Additionally, while Gong offers an incredible amount of data and insights, it can feel overwhelming for newer team members to navigate and fully utilize all the capabilities. That said, with their robust support team and ongoing training, it’s been easier to address these challenges and keep improving.
What problems is the product solving and how is that benefiting you?
Gong helps us improve forecasting accuracy, identify deal risks, and drive more strategic pipeline management. It’s made it easier to ensure our team is multi-threading, capturing key information, and staying on top of next steps. The AI insights save time and provide clarity on deal progress, while the coaching tools help strengthen our team’s skills. By consolidating data and providing actionable insights, Gong has made us more efficient and effective in achieving our sales goals.
Great for notetaking and establishing next steps
What do you like best about the product?
Transcripts after call to keep people accountable.
What do you dislike about the product?
How some customers don't like to be recorded.
What problems is the product solving and how is that benefiting you?
Helps determine if a deal is real and gives me the ability to focus more and not get distracted with notetaking.
Centralized communication improves efficiency and training effectiveness with AI-powered insights
What is our primary use case?
What is most valuable?
Gong records all our calls, giving us feedback and creating a central platform for communication within our company. It's powerful for sales training and providing resources to our customers. Using the AI, Gong summarizes calls, gives notes, suggests follow-up emails, and provides useful statistics like talking time and sentiment scores. It also transcribes calls, allowing us to search transcripts with AI for insights about the account, including sentiment in calls and emails, without relying solely on my notes. This centralization makes Gong a great tool.
What needs improvement?
I would improve the interface for searching themes or words in the history of calls and emails. Instead of scrolling through all of them, I'd prefer a more manageable list for easier navigation.
For how long have I used the solution?
I've been using Gong for two years.
How are customer service and support?
I've never used it.
How would you rate customer service and support?
Positive
How was the initial setup?
It's not my responsibility, but it's easy to learn as an end-user.
What was our ROI?
As an end-user, I'm not the one to talk about ROI. However, I think the time saved through centralization and the ease of gaining insights into accounts saves time.
What other advice do I have?
Gong is a powerful tool that I feel like I'm only scratching the surface with. Even before the AI, it was a great way to centralize and keep track of calls and accounts. With AI, summarizing calls and ensuring I don't miss anything makes it even better. I rate Gong a nine because it has been highly helpful and improved our efficiency at work. The overall rating I would give Gong is 9.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Offers comprehensive call visibility with effective AI summaries and fantastic customer support
What is our primary use case?
My main use case for Gong is call summarization, call recordings, AI summaries, and tracking operations.
What is most valuable?
The most valuable features of Gong are the call recording and AI summaries. The call recording feature is beneficial because it allows me to remember everything from a call, including slides shared, topics discussed, and next steps. Being able to search within the call for various keywords and topics is incredibly beneficial. Having call recordings and summaries helps our team have complete visibility into calls. Sales leadership can search by various parameters such as topics, keywords, deal stage, close date, and even see all email communication on the timeline feature. It helps everyone across the sales organization.
What needs improvement?
I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summary from Gong to log a call in Salesforce, it may leave out important details that I deem significant, which Gong’s AI may not.
For how long have I used the solution?
I've been using Gong for about five years now.
What do I think about the scalability of the solution?
Gong is very scalable.
How are customer service and support?
The customer support is fantastic. Every time we've needed something, they were quick to get back to us and resolve our issues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Gong was our first solution in this area.
How was the initial setup?
The initial setup was very straightforward, involving linking it to email and Salesforce, which every user can do via API.
What was our ROI?
I don't have a clear ROI, but it’s been incredibly beneficial regarding time savings.
What other advice do I have?
My biggest piece of advice is to ensure Gong suits your organization's needs and that it has all the right features. There are alternatives, such as SalesLoft, which has a module with call recording functionality. It's important to explore all the added features and benefits that Gong offers. I would rate Gong as a ten because it leaves little room for improvement. We love it, use it every day, and have not needed customer support. My overall rating for the solution is 10 out of 10.
The Sales Call Analysis king
What do you like best about the product?
You can analyze your sales calls in great detail. Switch from focusing on the prospect to focusing on yourself to ensure a smooth analysis.
What do you dislike about the product?
Not much to be honest, I am overall happy with its service.
What problems is the product solving and how is that benefiting you?
Helping my sales team improve their sales skills by conducting call reviews.
Facilita la grabación de llamadas.
What do you like best about the product?
1. Automatically records calls once you add the gong assistant to any meeting.
2. Provides a call brief once the call is completed.
3. Generates a full transcript of the call.
4. Offers suggestions on talking points.
5. Divides calls into discussion and action items.
2. Provides a call brief once the call is completed.
3. Generates a full transcript of the call.
4. Offers suggestions on talking points.
5. Divides calls into discussion and action items.
What do you dislike about the product?
Customer can access the shared link only up to 730+ days!
What problems is the product solving and how is that benefiting you?
I don't have to draft a separate meeting of minutes once the call is ended! I receive it in the form of call brief.
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