Gong
Gong.ioExternal reviews
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Really really useful.
What do you like best about the product?
Very easy to set up. Logs my calls automatically. Gives me visibility into my process and allows me to be 100% present without worrying about taking notes.
What do you dislike about the product?
The search feature is cumbersome and can be frustrating to find the calls you want.
What problems is the product solving and how is that benefiting you?
Closing my sales skills gaps. I can see where I have room for improvement.
It has been very easy to listen in on colleagues calls
What do you like best about the product?
Being able to shuffle through calls by looking right at the transcript and being able to locate specific points in that call is super helpful
What do you dislike about the product?
It was slightly tricky to navigate at first, but after playing around with it for a short period, it became much more straightforward.
What problems is the product solving and how is that benefiting you?
I can listen in on colleague's calls and change my sales pitch by utilizing what works while avoiding what doesn't work. The benefits are being able to hear other people's conversations. The transcript portion helps locate everything that I need to during the call, especially if it's a long call.
Best call review tool
What do you like best about the product?
Ease of use, mobile app. Great for helping other reps.
What do you dislike about the product?
Sometimes it can be hard to find what I'm looking for.
What problems is the product solving and how is that benefiting you?
Too much talk time on the reps end. Better close rate.
Recommendations to others considering the product:
I would highly recommend others to use gong
Gong review
What do you like best about the product?
Integration with other apps like Salesforce, zoom, outlook make keeping track of calls easy.
What do you dislike about the product?
It's one more site to log into; it can be confusing at first. The separate meeting link can add another layer of complexity.
What problems is the product solving and how is that benefiting you?
Video recording and review.
I like the seamless experience. But the transcripts are not always correct
What do you like best about the product?
The seamless database about all the calls and meetings
What do you dislike about the product?
The search function is terrible. (Mostly because Transcript is not accurate.)
What problems is the product solving and how is that benefiting you?
The benefit of skipping a meeting as I can watch later.
Great product - must need for Sales organization
What do you like best about the product?
The analytics and the ability to watch your calls again at faster speeds to review things that went well and things that could use more improvement. I can see all of my teammates calls as well so I can learn from them to improve my calls
What do you dislike about the product?
Sometimes the amount of info can be overwelmeing. The amount of information that is provided to us after the call can be alot. and sometimes I dont even look at it
What problems is the product solving and how is that benefiting you?
Gong is used for coaching and personal refection of Sales calls. The manager provides feedback from my calls on what to improve and how I can get my talk tracts to be better.
Game changing
What do you like best about the product?
Gong's great. Before Gong I'd never get a chance to listen to not only my calls but my colleague's neither. The only way would be to shadow someone, but let's be honest, there's never time to do that.
Gong allows us to analyze our calls picking up on ranked keywords, and we can always listen to recordings of our teammates or use our own for reference. The transcription for the calls are also surprisingly very accurate—an excellent tool for every sales org.
Gong allows us to analyze our calls picking up on ranked keywords, and we can always listen to recordings of our teammates or use our own for reference. The transcription for the calls are also surprisingly very accurate—an excellent tool for every sales org.
What do you dislike about the product?
Nothing to date...UI can be a little easier to find calls but that could just be me needing to spend a little more time navigating in Gong.
What problems is the product solving and how is that benefiting you?
Employee enablement across all departments. Time savings not needing to have multiple meetings.
Beneficial for improving performance
What do you like best about the product?
I like the ability to review calls quickly
What do you dislike about the product?
It announces that it's recording at the beginning of the call
What problems is the product solving and how is that benefiting you?
How to improve our sales people's ability to sell
Gong is awesome!
What do you like best about the product?
I love the simplicity and the accuracy of the call topic.
What do you dislike about the product?
I don't like that my inbox is showing. I wish I could more easily hide my inbox messages.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of forgetting what was talked about previously. It's so easy to find the calls and quickly listen to them, and be reminded of different topics that were mentioned.
Recommendations to others considering the product:
Do it. It's worth it.
Great tool to stay aligned.
What do you like best about the product?
The fact you can search keywords to find important parts of the conversation makes it an ideal tool.
What do you dislike about the product?
I like everything overall. I do think sometimes the integration fails. Here and there the call goes missing or starts from an awkward place.
What problems is the product solving and how is that benefiting you?
It helps keep records and references of our communication.
Recommendations to others considering the product:
Suppose you want to be efficient. Get it!
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