Gong
Gong.ioExternal reviews
6,451 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Really Nice for a Sales rep to review past calls
What do you like best about the product?
No matter how long ago I had a call with a prospect, I can go back to the recording and listen to it. This is very helpful for big deals, conversations that happened a long time ago, deals with little notes or inherited from another rep, etc.
What do you dislike about the product?
Navigation outside of individual calls is difficult in my opinion. I don't really use it for coaching - mainly just to review calls.
What problems is the product solving and how is that benefiting you?
Being able to review calls. It has helped a lot in situations where my notes missed something, or where problems arise later/ it's great to have a record of proof.
Recommendations to others considering the product:
There is value in the product. As an end user, I can't speak to whether it is worth it or not, but I like it as a user and use it weekly.
Extremely useful for recalling action items
What do you like best about the product?
I love the search function, it's honestly top notch when looking for specific topics or keywords
What do you dislike about the product?
Sometimes the UI and functionality can be a bit too "busy"
What problems is the product solving and how is that benefiting you?
A lot of times there were agenda items I wasn't 100% sure about for follow up, but additionally maybe items that customers mentioned that weren't accurate or needed clarity. Looking back to ensure what was said was accurate is key.
Useful tool that helps to be focused on conversation itself during calls not making notes.
What do you like best about the product?
The feature that I can watch record choosing one speaker only
What do you dislike about the product?
I can't remove Gong from one of the internal calls but I even don't attend this event
What problems is the product solving and how is that benefiting you?
I always have access to all information
Gong is a valuable platform for coaching teams, staying on top of key meetings and collaboration
What do you like best about the product?
voice recognition to quickly identify key meeting points
What do you dislike about the product?
Improved search capabilities / more clarity
What problems is the product solving and how is that benefiting you?
key meeting summaries and coaching teams to refine and improve messaging and approach with customers
I love how easy it is to navigate and find calls.
What do you like best about the product?
I love being able to navigate the system without training. It is a user-friendly tool, I can always find what I am looking for.
What do you dislike about the product?
I wish I could filter by teams rather than individuals.
What problems is the product solving and how is that benefiting you?
Improving on my cold calling skills, a great tool for coaching!
Love the capture of all customer calls and interactions in one place.
What do you like best about the product?
I like having access to all customer interactions in one place and being able to provide guidance to the team when they have reached a difficult point in the conversation or customer management.
What do you dislike about the product?
There was a recent change in the system where it no longer records third party calls - so we have to go through some manual steps to copy those appointments and add the attendant - which is cumbersome.
What problems is the product solving and how is that benefiting you?
Mostly solving for understanding what is bringing value to our existing customers and how best to meet their needs.
Makes my life much easier in sales
What do you like best about the product?
Call recording and transcription. As a sales person, I can focus on my clients during the call and use the search function to look up specific details later on. Gong helps me not have to take furious notes.
What do you dislike about the product?
Adding a gong recorder to a live call usually takes ~5 minutes. So if you forget to schedule the call ahead of time, the recording usually starts late.
What problems is the product solving and how is that benefiting you?
I don't have to take notes! It is also great to share clips with team members.
Gong rocks!
What do you like best about the product?
This software allows me to focus on my calls and the conversation rather than scrambling to jot down notes. I can watch the recording or view the transcript to compile notes.
What do you dislike about the product?
Sometimes the meetings are not recorded if I send an invite less than 24 hours prior to a meeting.
What problems is the product solving and how is that benefiting you?
I am focusing on the conversation rather than note-taking.
Great Tool to analyse Sales Calls.
What do you like best about the product?
Its feature of creating the transcripts & highlighting various crucial moments.
What do you dislike about the product?
I don't actually dislike but would be great if I can have the video and transcript occupying the same size on the screen instead of one gets minimized, the other one maximized.
What problems is the product solving and how is that benefiting you?
It really helps analyze the sales call you booked for the AEs from where you can learn about those deal-making or deal-breaking moments.
Great Product!
What do you like best about the product?
Gong provides an easy way in which our teams can review the calls in an efficient manner for improvements.
What do you dislike about the product?
I don't like that there is a bot showing up as a "big brother" attendee. I also wish the transcription was better for different accents.
What problems is the product solving and how is that benefiting you?
We've been able to help improve the call quality and the ability to improve visibility of customer calls across the organisation.
showing 951 - 960