Gong
Gong.ioExternal reviews
6,451 reviews
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easy to use
What do you like best about the product?
- I can look back at calls for notes.
- Having a transcript is great!
- Calls are recorded automatically
- Having a transcript is great!
- Calls are recorded automatically
What do you dislike about the product?
Would be nice to:
- easily remove and add gong on the spot
- also listen to a live conversation without being in the actual meeting.
- easily remove and add gong on the spot
- also listen to a live conversation without being in the actual meeting.
What problems is the product solving and how is that benefiting you?
Taking customer notes and being able to know exactly what customers are asking for. It's easy to copy and relay those notes to the appropriate people in our team. This is especially useful in the Customer Success team.
Gong Review
What do you like best about the product?
The ability to search for keywords in my calls and the ability to see transcripts of all my calls.
What do you dislike about the product?
I wish the analytics was more in-depth, having the ability to flag words would be great. Additionally, more integrations is always helpful.
What problems is the product solving and how is that benefiting you?
I have been trying to improve my sales calls. Additionally, being able to see competitive differentiators using the call scripts has been super helpful.
Great tool that helps utilize video recordings
What do you like best about the product?
The fact that i can share recording with others. For example we use some recordings for sharing knowledge and as part of some processes
What do you dislike about the product?
There is some space for improvement when it comes to the view; when you open the video, you can feel that the quality can be improved, but generally again, they are on the right track.
What problems is the product solving and how is that benefiting you?
Sharing videos easily.
Easy to call recording and insights
What do you like best about the product?
How it seamlessly integrates with video conferencing software, and that it will automatically record the call. A simple link easily shares it with the customer.
What do you dislike about the product?
The configuration setup took a little more time than I would like.
What problems is the product solving and how is that benefiting you?
Training - as a new hire it is great for me to shadow my colleagues at scale and easily.
My sales calls have improved dramatically
What do you like best about the product?
The system is easy to use. I like that it shows me what action items to take after my call. If I tell a client I am going to send them follow up documents, the system reminds me what I need to send them.
What do you dislike about the product?
There is a lot to the system. Sometimes I don't know where everything is because it can do so much.
What problems is the product solving and how is that benefiting you?
My calls are much more efficient. I have improved my talk time ratio. I was talking too much on my calls and needed to ask more questions and listen more. I have improved my calls so much from the feature in Gong that shows me my talk time ratios. My calls have improved, and I am having better conversations with clients.
Straight Fuego!! Great for AE's and above but not so much for BDR's
What do you like best about the product?
I love what Gong is able to do for each sales role. Account Executives can learn how to close by watching portions of their recorded sessions and BDR's can learn what what to say when booking demos because they can use data about what others like the most about their companies in their calls. It's also great for CSM's because they can also use that data when they are onboarding to create evangalists. It's a win-win-win! I also like how others can label parts of their calls so if they want to highlight on the closing portion or the discovery portion all of that is possible.
What do you dislike about the product?
It is known to be expensive but for good reason. It's a quality product but for smaller businesses or startups it can be a hard opportunity cost to consider. It can also be inaccurate with those who have accents that aren't English, for example we have a few people whose first language wasn't English and the AI struggled to give accurate scores to their efforts. As a BDR there isn't much for us other than data and data isn't always shared with us.
What problems is the product solving and how is that benefiting you?
The problems that Gong is solving especially with our sales team is that we are able to close better and ask better questions. It helps BDR's know what is important to clients because we can use broad approaches to colder contacts about what they might like most based off of data.
Recommendations to others considering the product:
I would consider Gong as an investment. One that can go well if necessary and costly if you're too small or if it doesn't make sense for your goals with your sales team and what you would like for them to accomplish.
Sales Coaching Tool
What do you like best about the product?
Best tool Ive seen for inside sales to coach your sales team on their sales calls with customers.
What do you dislike about the product?
I have not seen anything that I dislike about this tool.
What problems is the product solving and how is that benefiting you?
I have not used it with my team as I am sales training company but I have recommended this tool to sales teams as something they should be using during our training and on-going.
Gong has been an integral part of my sales growth.
What do you like best about the product?
I like how quickly I can filter out specific words and touchpoints from my recorded demo when going back and researching a past meeting.
What do you dislike about the product?
I wish I could create my own dashboards a little cleaner.
What problems is the product solving and how is that benefiting you?
Getting to see what my peers do differently and taking some great ideas from their meetings to strengthen my skills
Great experience with business tool
What do you like best about the product?
I appreciate the simple interface and ability to get a call breakdown of talk percentages and visuals on what is being presented
What do you dislike about the product?
Need to see attendees while looking at attendees.
What problems is the product solving and how is that benefiting you?
Gong has given me the ability to have better notes and not miss key talking points that may have been overlooked in the conversation.
Great tool
What do you like best about the product?
Great tool for self review and improvement
What do you dislike about the product?
Sometimes the transcription is inaccurate
What problems is the product solving and how is that benefiting you?
Being able to listen your own calls and make improvements
Recommendations to others considering the product:
Highly recommend
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