Gong
Gong.ioExternal reviews
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A great tool for understanding your customers and prospects.
What do you like best about the product?
-It works seamlessly
-It aggregates customer data letting leadership make decisions
-It is easy for sellers to look back at calls to prep for follow-up
-Makes it easy for new sellers to onboard
-It aggregates customer data letting leadership make decisions
-It is easy for sellers to look back at calls to prep for follow-up
-Makes it easy for new sellers to onboard
What do you dislike about the product?
-sometimes clients/prospects do not like being recorded
What problems is the product solving and how is that benefiting you?
For us, we can get a better understanding where we are positioned in the marketplace by hearing how prospects talk about our competitors.
A great tool to review the calls
What do you like best about the product?
The search function. It's so great to just search for target words and start listening to the call from the exact moment that you need. Saves to much time!
What do you dislike about the product?
The UX is pretty complex, it's not always obvious where to navigate.
What problems is the product solving and how is that benefiting you?
Capturing what my colleagues say about the product and the company to our clients; analyze clients feedback.
Great for Start Ups and Organization!
What do you like best about the product?
Gong allows me to stay in the know with our current and prospective clients, which is excellent for working in operations for a sales team.
What do you dislike about the product?
I wish the calls and deals pages were more integrated, rather than having to click around a good amount.
What problems is the product solving and how is that benefiting you?
We use Gong for training purposes and learnings for our SDRs and Account Executives. Everyone can watch our sales calls and real-time analytics, which is incredible.
Recommendations to others considering the product:
If you do not currently have a sales analytics software, definitely consider Gong!
Using Gong is a great way to review all your sales conversations to see how you can improve & evolve
What do you like best about the product?
I like being able to search for specific words and seeing how others handle those particular situations.
What do you dislike about the product?
It's easy to lose track of time listening to calls.
What problems is the product solving and how is that benefiting you?
Improvements with my rebuttals
Recommendations to others considering the product:
Using Gong is a great way to review all your sales conversations to see how you can improve & evolve
Useful in a remote environment
What do you like best about the product?
You can not only revisit the convo, but there is automatic talk-to-text inscription. You can also view when and where someone is speaking and it recognizes who's talking
What do you dislike about the product?
A little confusing to navigate the product
What problems is the product solving and how is that benefiting you?
No real problems
Super easy & insightful
What do you like best about the product?
Switch between transcript and video easily and skip to the next speaker.
What do you dislike about the product?
I want to be able to search by attendee name and not just host.
What problems is the product solving and how is that benefiting you?
Summary of next steps & learning from other's calls.
Great product to use
What do you like best about the product?
Auto recorder is one of the best features and the transcription
What do you dislike about the product?
Nothing comes to my mind. The product is good and easy to use.
What problems is the product solving and how is that benefiting you?
The transcript post-recording from a legal perspective helps
Recommendations to others considering the product:
Go for it
great tool to analyze calls
What do you like best about the product?
key words automatically get picked up which helps me with post call notes
What do you dislike about the product?
sometimes navigation in the tool becomes an issue, example, searching for the right "call name"
What problems is the product solving and how is that benefiting you?
helps with the improvisation around seller to prospect talking time ratio
Gong Feedback
What do you like best about the product?
I like that you can see your whole conversation scripted out so you can skip ahead.
What do you dislike about the product?
I don't particularly appreciate that it takes a while for the call to show up right after a call is completed.
What problems is the product solving and how is that benefiting you?
Quality assurance purposes and training.
Excellent note taker
What do you like best about the product?
Action items! Having the call transcript is great, but the action items are the best. I can quickly see what I need to do when I look back at the recording.
What do you dislike about the product?
We work in tech and use many abbreviations and technical terms, and they mostly get poorly understood by the call transcript.
What problems is the product solving and how is that benefiting you?
Call recording and analysis, note-taking, call transcripts, and their analysis; finding the parts of the conversation that I am interested in by looking at the call analysis (who is speaking and for how long) saves me a lot of time.
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