Gong
Gong.ioExternal reviews
6,433 reviews
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Great for notetaking and establishing next steps
What do you like best about the product?
Transcripts after call to keep people accountable.
What do you dislike about the product?
How some customers don't like to be recorded.
What problems is the product solving and how is that benefiting you?
Helps determine if a deal is real and gives me the ability to focus more and not get distracted with notetaking.
Great for Call Analytics
What do you like best about the product?
What I like best about Gong is the clarity it brings to deal execution and coaching. The ability to quickly surface key moments from calls like objections, next steps, and competitor mentions—saves time and removes guesswork. It also standardizes how we review performance across the team, making coaching more consistent, data-driven, and impactful.
What do you dislike about the product?
What I dislike about Gong is the limited flexibility in customizing dashboards and sometimes generic call reviews. It’s hard to tailor views to specific teams or segments without exporting data. Also, the AI summaries can sometimes miss context, which means team still need to review parts of calls manually. A more intuitive UI for first-time users would also help.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of visibility and inconsistency in sales execution. It gives us a clear view into customer conversations, making it easier to spot risks, coach reps, and align teams. This has led to faster ramp-up time, more consistent messaging, and better forecasting accuracy—saving hours of manual work and driving more predictable revenue outcomes.
Great summarised meeting notes incl action points!
What do you like best about the product?
Great summarised meeting notes incl action points!
easy to implement and use.
I like that it notifies others in the meeting that the call is being recorded on entry.
easy to implement and use.
I like that it notifies others in the meeting that the call is being recorded on entry.
What do you dislike about the product?
the last recording I did didn't work and I wasn't able to send it to the customer
What problems is the product solving and how is that benefiting you?
summarising meeting notes and action points saving a lot of time
Gong Review
What do you like best about the product?
Gong is very versatile and easy to use and it helps us to analyzes what’s said during calls which helps coach reps, improve messaging, and spot winning behaviors
What do you dislike about the product?
As a data person i really like the ability to customize and alter dashbaords however gong has limited flexibility when trying to customize reports or dashboards for specific use cases
What problems is the product solving and how is that benefiting you?
We have a very big sales team due to which we faced a problem where sales managers complained that they cannot sit on every call and the notes by the reps are often incomplete or biased.
Gong’s Solution to this was it automatically records, transcribes, and analyzes calls, emails, and meetings which saves time and at then end of the day increase pipeline
Gong’s Solution to this was it automatically records, transcribes, and analyzes calls, emails, and meetings which saves time and at then end of the day increase pipeline
Great insights
What do you like best about the product?
Asking gong for notes on the call and insights into sales performance.
What do you dislike about the product?
Maybe I've become a tad lazy in my note taking.
What problems is the product solving and how is that benefiting you?
Easy to refer back to customer conversations to prepare for follow up calls.
Gong has completely transformed our sales process
What do you like best about the product?
Gong makes it incredibly easy to track and analyze sales calls. The AI insights are spot on and help us understand what’s working and what’s not. I especially like the deal pipeline views and how it tracks rep activity and customer engagement without any manual updates. It’s helped our team stay aligned and focus on the right opportunities.Gong makes it incredibly easy to track and analyze sales calls. The AI insights are spot on and help us understand what’s working and what’s not. I especially like the deal pipeline views and how it tracks rep activity and customer engagement without any manual updates. It’s helped our team stay aligned and focus on the right opportunities.
What do you dislike about the product?
The mobile app experience could be better — it feels limited compared to the desktop version. Also, there’s a bit of a learning curve at first when navigating the dashboards and reports, but once you get used to it, it’s very powerful.
What problems is the product solving and how is that benefiting you?
Gong helps us identify what’s working and what’s not in our sales process by analyzing calls and tracking rep activities. It solves the problem of scattered sales data and gives us a clear, centralized view of our pipeline. It also eliminates the need for manual tracking, which saves time and improves accuracy. As a result, we’re able to focus on high-priority deals and coach our team more effectively.
Katherine Gong Review
What do you like best about the product?
The AI call summary is super helpful, as is the category / subjects they can identify and the time in which those categories are talked about
What do you dislike about the product?
Not really one that i can think of at the moment! We really enjoy using Gong.
What problems is the product solving and how is that benefiting you?
I work on the product team, so I am not frequently on calls with customers. It is extremely helpful to be able to quickly watch our sales + CS teams talk to clients directly and hear product painpoints / how the product is impacting the deal. We don't have time to listen to the full call, so the conversational intelligence is sooo valuable to click directly into the relevant parts of the convo.
A real time-saver!
What do you like best about the product?
AI functionality that summarises highlights of the call and CTAs saves me a lot of time so I can focus on engaging with my customer instead of taking notes.
I can also listen to calls lead by other colleagues for cross-collaboration.
I can also listen to calls lead by other colleagues for cross-collaboration.
What do you dislike about the product?
Setting up the integration to enable automatic call recording was not clear / straightforward.
It doesn't allow a single customer that may have different brands integrate under one name so that when I search for calls I don't need to search in each individual brand. I would like to search for this from a central place.
No place to add meeting notes and keep record of the key information /status of an account.
It doesn't allow a single customer that may have different brands integrate under one name so that when I search for calls I don't need to search in each individual brand. I would like to search for this from a central place.
No place to add meeting notes and keep record of the key information /status of an account.
What problems is the product solving and how is that benefiting you?
Saves me a lot of time so I can focus on the content of the call instead of taking notes.
I can very quickly be brought up to speed on the status of accounts that have been handed over to me.
I can very quickly be brought up to speed on the status of accounts that have been handed over to me.
Saving time, boosting productivity
What do you like best about the product?
The note taker and the ability to check information about the calls.
What do you dislike about the product?
The recording at the beginning telling client we are recording the call it is quite awkward.
What problems is the product solving and how is that benefiting you?
Taking notes, storing information, ability to find information from previous calls/emails, creating follow up emails
Really good experience using Gong and surprised.
What do you like best about the product?
Most helpful thing about Gong is the making highlights as a bulletpoints. It helps no need to rewatch whole online meeting. And of course voice to transcrption, even there is 2 other countries people talking. Me and my partner used Gong I'm Mongolian he is from Spain. Gong understands our pronanciation converted whole text. At last making a conclusion of our meeting that's amazing
What do you dislike about the product?
I think for there is no dislike function. I never had a better experience than Gong.
What problems is the product solving and how is that benefiting you?
Gong has left us good history and archive. Time saving no need to rewatch meeting.
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