Gong
Gong.ioExternal reviews
6,454 reviews
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Very useful tool!
What do you like best about the product?
I ike how it analyzes your calls. It shows you how good you are at active listening, interactions, your patience. It transcripts the calls and bookmarks topics.
What do you dislike about the product?
The transcripts for Spanish language calls are not so good; there is a lot of room for improvement, especially when you take into account the different accents in Latin America
What problems is the product solving and how is that benefiting you?
I get feedback from my team, i learn what I am good at and where I need to improve, also I don't need to take notes during my calls so I can focus on engaging my prospects.
Recommendations to others considering the product:
If your business focus is on quality calls and prospecting and wish to get and receive feedback from supervisors or peers, use Gong
Efficient, easy to use, and customizable
What do you like best about the product?
The note that arent sent after a meeting that give direct next-steps on a follow-up.The ability to listen to calls and get a ratio on speaking times and what could lead to better calls is also a plus.
What do you dislike about the product?
The automated emails can be alot at times; I believe this is something the Admin setups, though, so it would need to be routed during setup and not a direct reflection of Gong. I do not like the automated voice that introduces at the beginning of every call without being able to dial in beforehand and have the recording give its spill then.
What problems is the product solving and how is that benefiting you?
Stremalining next-steps for my team, being able to share areas of concern directly with management, and overall note taking is much more convenient.
Powerful call intelligence and deal insights that drive better decisions
What do you like best about the product?
Gong provides me with full visibility into customer conversations without requiring me to join every call. The precise call transcription, along with topic tracking and deal insights, allows me to grasp the true sentiment behind each account. I also appreciate how easily I can jump to specific moments—such as objections, feature questions, or competitive mentions—without having to listen to the whole call. The user interface is clean, intuitive, and responsive, which greatly simplifies my weekly reviews and coaching sessions.
What do you dislike about the product?
The main challenges I encounter are related to integrations and data synchronization. While Gong integrates seamlessly with Salesforce, I believe it would be even more valuable if it offered more robust support for additional CRMs or platforms. Occasionally, I find that the metadata mapping process needs manual adjustments. Additionally, I would appreciate it if the dashboards allowed for greater customization in reporting, so I wouldn't have to rely on external BI tools.
What problems is the product solving and how is that benefiting you?
Gong has significantly enhanced our ability to understand customer sentiment on a large scale, reducing the guesswork involved in our deal cycles. Previously, we had limited insight into what customers actually said during calls, but with Gong, we can now validate risks early, spot recurring product feedback, and better support our sales and customer success teams through actionable coaching.
The platform has also streamlined onboarding and ramp-up for new team members. Rather than having to shadow numerous live calls, they can review top-performing calls, observe how objections are addressed, and quickly grasp effective messaging.
For our leadership team, Gong serves as a dependable source of truth regarding pipeline health, deal momentum, and call quality. This has led to more accurate forecasting and quicker, more informed decision-making.
The platform has also streamlined onboarding and ramp-up for new team members. Rather than having to shadow numerous live calls, they can review top-performing calls, observe how objections are addressed, and quickly grasp effective messaging.
For our leadership team, Gong serves as a dependable source of truth regarding pipeline health, deal momentum, and call quality. This has led to more accurate forecasting and quicker, more informed decision-making.
Great Training Tool
What do you like best about the product?
Easy access to previous recording and the ability to watch/listen over and over again to retain information
What do you dislike about the product?
Website sometimes takes a while to load.
What problems is the product solving and how is that benefiting you?
Helps me review my own personal training session and get feed back from co workers and managers at a later date by them being able to go back and listen to my recordings fromthe past if they are not ablet o attend in person.
Recommendations to others considering the product:
A great tool for reviewing previous calls or meetings and making them available to anyone in your organization that would like access to them
Lots of Data, Simple to Navigate
What do you like best about the product?
I like how easy it is to share clips and files with people on your team.
What do you dislike about the product?
The only negative thing I can say about Gong is that there are many features available. This may make it a bit time-consuming to learn each component thoroughly.
What problems is the product solving and how is that benefiting you?
With Gong, I can receive feedback from my supervisors and colleagues. We can share insight and build each other up.
Good Tool for reviewing calls and conducting call coaching - Intuitive UI - Strong Stats
What do you like best about the product?
Gong is very user friendly, it's UI is fairly intuitive and minimal training is required.
The AI provides good stats and a allow for a brief overview of call structure, but can be off at times and easily struggle with the variety of British accents (but to be honest, sometimes the team does as well).
It has functionality about managing pipeline that isn't currently used, but would probably match the quality of the product.
The availibity of overall call stats is a nice add on, especially to see your progress for call skills.
The AI provides good stats and a allow for a brief overview of call structure, but can be off at times and easily struggle with the variety of British accents (but to be honest, sometimes the team does as well).
It has functionality about managing pipeline that isn't currently used, but would probably match the quality of the product.
The availibity of overall call stats is a nice add on, especially to see your progress for call skills.
What do you dislike about the product?
There really isn't much to dislike with Gong. It does what it says on the tin.
AI could be more robust at analysing call structure, but that problem is related to accents.
Slight tweaks in usability would be nice to i.e being able to click a host's names to go to their calls, an ability to segregate calls by prospect, not just account, ability to tag calls with keywords for searching.
But seeing how far Gong has come reassures me they're going to continue to push to improve the software as time goes on
AI could be more robust at analysing call structure, but that problem is related to accents.
Slight tweaks in usability would be nice to i.e being able to click a host's names to go to their calls, an ability to segregate calls by prospect, not just account, ability to tag calls with keywords for searching.
But seeing how far Gong has come reassures me they're going to continue to push to improve the software as time goes on
What problems is the product solving and how is that benefiting you?
The problem of being able to easily review calls, and also share best practice, useful snippets and funny moments with the team.
The ability to add notes at specific times is incredibly useful for feedback, especially with working from home/remotely
The ability to add notes at specific times is incredibly useful for feedback, especially with working from home/remotely
Recommendations to others considering the product:
It's an incredibly useful tool for recording, analysing and sharing calls. They were the first in the market, but other providers have appeared, but Gong seem dedicated to staying innovative, adding features, and creating research findings to stay relevant
Great tool for internal growth and learning
What do you like best about the product?
Access to all footage of calls helps me as an SDR prepare for being an AE because I can hear how my co-workers are handling calls, questions they are asking, and the knowledge they have.
What do you dislike about the product?
I wish the user interface was a little smoother. Sometimes it's hard to find certain calls and navigating the app can be difficult.
What problems is the product solving and how is that benefiting you?
Gong brings light to all prospect-facing conversations that were previously only stored in notes and memory.
Excellent Review of many kinds
What do you like best about the product?
Gong is super easy to use. Even a complete beginner can work their way through, and the result at the end is a quality recording that can be utilized for coaching, building client relations. It creates an excellent resource for field market and more
What do you dislike about the product?
Some minor audio issues, but nothing that would bother 99 out of 100 people.
What problems is the product solving and how is that benefiting you?
Understanding what's happening in my meetingsI can use it to track interctions
One of the best tools I've worked on so far!
What do you like best about the product?
The way you can do callibration sessions with your colleagues and hear and improve your tasks.
What do you dislike about the product?
The way you can't hear the sound sometimes correctly.
What problems is the product solving and how is that benefiting you?
The way to learn new things from your colleagues while working at the same time.
Recommendations to others considering the product:
Will improve your performance
Gong is extremely helpful to be able to review and revise calls
What do you like best about the product?
I enjoy that transcripts are offered, allowing you to read and break down what happened within the call. It is also super helpful to see the percentages of who is speaking!
What do you dislike about the product?
There is nothing I specifically dislike. It can sometimes be difficult if you leave the page and reload it; you lose your place in the video you are watching and reviewing.
What problems is the product solving and how is that benefiting you?
The biggest problem it solves is just measuring the quality of sales calls. Previously we would have to go through each call individually; this automates the entire process.
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