Gong
Gong.ioExternal reviews
6,454 reviews
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Meaningful Training Content
What do you like best about the product?
Review calls, understand what has been communicated to the customer. I appreciate the simple nature of Gong.
What do you dislike about the product?
Nothing so far. I haven't been able to break anything yet.
What problems is the product solving and how is that benefiting you?
Training, Learning, Solving issues for the customer. The list is ongoing.
love gong. everything i've ever wanted.
What do you like best about the product?
i love that every call is immediately recorded and it's easy to follow along afterwards. Love that I skip around as i please -- i can skip to the next speaker, the next topic, etc. I also love that i can see trends with my calls, like how long i speak, how long the prospect speaks, how i set next steps and pitch across the board, instead of trying to remember from my head. i think this is also a great way to ramp up and train new reps. when i first started, i was religious about listening to gong calls to get an understanding of how to talk about our product. so i love gong the most for that.
What do you dislike about the product?
there honestly aren't a ton of dislikes for me. i use it mostly as a note-taking mechanism and a place to go back to to get more clarity on how to answer a question from another rep's calls. so my usage isn't as extensive as a manager's.
What problems is the product solving and how is that benefiting you?
the problems i'm solving are my bad notetaking skills and poor memory. it's easy for me to refer back to a call in a deal and be clear about exactly what was discussed so i can move forward accordingly.
team calls review
What do you like best about the product?
i like the fact that i can go back and listen to customer communication and can use the recordings for training new reps.
What do you dislike about the product?
It has limitations of atleast 3 calls, so if the reps forgot to turn it on, I could not listen to their recordings.
What problems is the product solving and how is that benefiting you?
We are training new reps, taking notes from customer communication, revisiting expectations.
Business Applications Manager
What do you like best about the product?
Ease of use
Great Support
Integrations (Zoom/SFDC/G-Suite/Slack) are easy to set and work seamlessly
Great Support
Integrations (Zoom/SFDC/G-Suite/Slack) are easy to set and work seamlessly
What do you dislike about the product?
Troubleshooting issues can be more complicated sometimes
What problems is the product solving and how is that benefiting you?
Call Recording with auto CRM matching, make it easy to find for the users
Trackers are very helping to analyze calls
Trackers are very helping to analyze calls
Simple and Slick
What do you like best about the product?
The auto recording capability so that I don't have to remember to hit record is amazing. As well Gong sends the recording directly, so I don't have to worry about file size.
What do you dislike about the product?
The transcripts can sometimes be a little wonky.
What problems is the product solving and how is that benefiting you?
Excellent one-stop-shop for everything on your prospecting clients.
You can do no Wrong with Gong
What do you like best about the product?
Gong is easy to use and review calls by yourself and your peers. It is a great way to be transparent in your sales process and for others to learn
What do you dislike about the product?
There is nothing wrong with Gong and I believe you will see the same thing.
What problems is the product solving and how is that benefiting you?
I have been able to work on my pitch by listening to my peers and taking parts of theirs to perfect mine
Tracking feedback has never been easier
What do you like best about the product?
-We track and tag all feedback from the customer calls
-As a PM, it is super convenient to get insights from sales calls
-As a PM, it is super convenient to get insights from sales calls
What do you dislike about the product?
-Search experience could be better. Sometimes it takes longer to find relevant calls
What problems is the product solving and how is that benefiting you?
-Recording and analyzing all customer calls
-Tracking customer feedback
-Sharing feedback with the team
-Tracking customer feedback
-Sharing feedback with the team
Recommendations to others considering the product:
Great software for sales intelligence and tracking.
Easy to use, access and collaborate call recording solution
What do you like best about the product?
Love having Gong easily and automatically "join" calls and then adding notes and tagging relevant users to the
What do you dislike about the product?
Sometimes getting to "invite" gong to a call or start recording can take too long
What problems is the product solving and how is that benefiting you?
The ease of keeping call records to review feedback and tasks plus easily include other relevant team members who were not able to join a call.
Gong is a great tool to review calls and improve sales cycles
What do you like best about the product?
I like how there is a transcript on each call so if I miss something I can go back and find it and fill in notes accordingly.
What do you dislike about the product?
There isn't anything that I dislike about Gong.
What problems is the product solving and how is that benefiting you?
I am in a new role, so Gong is great for coaching and learning about what I should do on future calls.
Saves tons of time
What do you like best about the product?
Recording calls with Gong enables you to focus on listening without worrying about taking notes. As a manager, you can quickly listen to others' calls by navigating to important moments and the transcript makes it easy to search for key terms.
What do you dislike about the product?
Not much to dislike. At times the transcript struggles to recognize words but it's rare and accurate enough.
What problems is the product solving and how is that benefiting you?
Gong allows you to stay focused on the conversation with the prospect without being distracted with taking notes. It is also great as a tool for onboarding and training because new hires can get-up-to-speed by listening to their peers' calls and managers can leverage the recordings for coaching purposes.
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