Gong
Gong.ioExternal reviews
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So helpful for notes!
What do you like best about the product?
Love the transcript ability, it is so helpful when multitasking during calls and being able to go back and reference things.
What do you dislike about the product?
Nothing! Sometimes it takes a little long to process but other than that nothing.
What problems is the product solving and how is that benefiting you?
It's so much easier to find notes for calls—definitely a huge time saver.
Gong is awesome for people that care
What do you like best about the product?
The data and analytics side helps me as a data-driven learner.
What do you dislike about the product?
I wish there were more capabilities with the analytics.
What problems is the product solving and how is that benefiting you?
How to better my communication skills in sales calls.
Love Gong, great product!
What do you like best about the product?
Ability to listen to calls, analysis of calls
What do you dislike about the product?
not straightforward to configure for automation
What problems is the product solving and how is that benefiting you?
Training and improving sales
Getting teams synced on calls
Messaging analysis
Getting teams synced on calls
Messaging analysis
Recommendations to others considering the product:
Great tool that I think is a must for everyone
Best Practice Guides are great
What do you like best about the product?
I was hesitant at first about Gong but I find that the tips about monologue length, pausing before speaking, and other basic negotiating tools are very inciteful
What do you dislike about the product?
there are a large number of emails around each call
What problems is the product solving and how is that benefiting you?
more concise responses to customer questions
Could be amazing but having some minor difficulties getting the most out of it!
What do you like best about the product?
The searchable transcripts + video are by far the best things for me. I work as a user researcher, so I spend a lot of my time going back through conversations to identify themes and to pull out quotes for my reports.
What do you dislike about the product?
Gong keeps disconnecting with my calendar randomly. It's very frequent and will happen when I have a day of interviews. This means I have to record meetings myself and upload them to Gong manually, which is super time-consuming! This is happening to a bunch of my teammates too. I've written to support to ask how to stop this but have not yet heard back (I only messaged them this morning, so this is not a complaint about reply times!)
What problems is the product solving and how is that benefiting you?
Problems - immediate transcripts + a home to store all our research videos which can be easily searched. I can do my research analysis far quicker using Gong than anything I've used in the past.
Gong has been a great addition to our team
What do you like best about the product?
I like that Gong allows me to share snippets, collect extra context with easy transcriptions, identifies action points, allows me to review my work and get better following the insights that are shared after each discovery.
What do you dislike about the product?
There were a few small glitches when getting set-up but the Gong support team was extremely helpful. I have not found anything else worthy of disliking! I find it to be beneficial.
What problems is the product solving and how is that benefiting you?
Working towards better sales calls with more success incrementally. Being able to share with management, training team, colleagues & even clients is invaluable.
Recommendations to others considering the product:
It is worth a good look! As a SaaS user for nearly two decades, I really enjoy it.
Love Gong
What do you like best about the product?
I love that the alerts for trigger phrases or words. It helps me coach my team.
What do you dislike about the product?
I wish it was slightly more user friendly.
What problems is the product solving and how is that benefiting you?
I definitely think it opens more opportunities for coaching abilities and to tell your team what you really like about their performance. The fact that you can search specific words and phrases is a game changer.
You can't improve what isn't tracked
What do you like best about the product?
There are very detailed insights for all my meetings. This not only keeps me organized with the meeting takeaways but it helps me improve my overall presentation skills. For example, I noticed that my 'patience' wasn't as long as I initially thought. I was talking too quickly and not waiting before customers stopped talking. This is an improvement I've made forcing me to actively listen rather than just waiting for my turn to talk.
What do you dislike about the product?
Editing the title name is essential for reference at a later date. I'm unsure if I can make the default meeting name incorporate the company name rather than just the attendee names. This would make filtering a lot easier as I sort my meetings by company name and not the person that I spoke to.
What problems is the product solving and how is that benefiting you?
The most common problem I use gong for is to rewatch meetings to ensure I've hit on all the discussed points. This has kept me more organized and allows me to see further insights into how my presentations might seem from the viewers' perspective. I feel like I'm a more effective presenter and I get more out of my time because I'm getting more accomplished in the meetings I already have.
Recommendations to others considering the product:
If you have recurring meetings, it's an excellent decision to work on your performance. I use Gong to look over my account review calls to ensure I give thorough responses and communicate to the best of my ability. You are not able to improve what isn't being tracked. Gong has made me a more efficient worker during my calls.
Huge time saver & great accountability tool!
What do you like best about the product?
Trackers, action items, being able to focus on my customers during the call because I don't have to take notes. No need to recap calls to internal stakeholders anymore, I can simply share the recording or pull snippets from the transcript.
What do you dislike about the product?
The salesforce integration could be a little more user friendly, and I wish it were more accessible to employees that are not actively engaged on the Gong platform.
What problems is the product solving and how is that benefiting you?
Team accountability is significantly improved by gong. Training new employees becomes much easier because they can listen to exemplary calls or calls that did not go well.
Recommendations to others considering the product:
The time savings of using Gong and the learnings for both tenured and new employees make Gong a very valuable sales tool. We are able to effectively track action items, feedback on products and customer support, and use the chronological timeline tool to understand all touch points in the customer journey from email to phone call.
Excellent tool for Sales
What do you like best about the product?
Ability to go back and review a call after the fact, and also the tracking of metrics of each call.
What do you dislike about the product?
There isn't anything a don't like, I would say that search could be a bit better.
What problems is the product solving and how is that benefiting you?
Improve my sales process, and increases my team's ability to be on the same page for the customer.
Recommendations to others considering the product:
This is the right call recorder.
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