Gong
Gong.ioExternal reviews
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Gong is more than a recording of a call
What do you like best about the product?
Reflecting on calls and using the transrcipts for accurate notes
What do you dislike about the product?
nothing - the stats, the suggestions etc are all helpful
What problems is the product solving and how is that benefiting you?
No problems
Accurate note taking and feedback on calls that I wouldn't pick up on myself
Accurate note taking and feedback on calls that I wouldn't pick up on myself
I love Gong for reviewing calls and searching for keywords.
What do you like best about the product?
Searching for keywords, being able to work on cutting down on filler words. Also love the feature of seeing what percent of the conversation I talked versus the prospect.
What do you dislike about the product?
I haven't found anything that I dislike so far.
What problems is the product solving and how is that benefiting you?
I'm cutting down on filler words. Reviewing what keywords are being used by myself and the prospect
Recommendations to others considering the product:
none
Easy to use
What do you like best about the product?
I like the script function. It helps me get an overview of the call even when I don’t have time.
What do you dislike about the product?
The script quality (Japanese) has some room for improvement.
What problems is the product solving and how is that benefiting you?
Call skill transferring among peers.
Stop worrying about forgetting something!
What do you like best about the product?
Gong keeps track and reminds me of tasks enabling me to focus on what is in front of me.
What do you dislike about the product?
There are so many features it can be a little much.
What problems is the product solving and how is that benefiting you?
Follow-up messaging is cut in half.
A great tool for Sales teams
What do you like best about the product?
Gong is a simple to use tool that has helped our sales teams better themselves. It also gives us an opportunity to track specific calls that mention specific keywords making it easier to find the calls we need.
The call breakdown analysis are incredibly helpful to see how much we're allowing the prospect to talk, vs how much we're talking. It even breaks it up based on the topic of each part of the conversation.
The call breakdown analysis are incredibly helpful to see how much we're allowing the prospect to talk, vs how much we're talking. It even breaks it up based on the topic of each part of the conversation.
What do you dislike about the product?
Could possibly clean up the UI. Outside of that, it's a fantastic tool.
What problems is the product solving and how is that benefiting you?
Without Gong, it would be incredibly hard to break down calls. Not only would that take longer, it would be incredibly manual to disect each call as well.
Most of all, it's helping our sales team grow, get better, win more deals, and schedule more calls.
Most of all, it's helping our sales team grow, get better, win more deals, and schedule more calls.
Recommendations to others considering the product:
What are you waiting for? But it!!
Great platform, consistently delivers on promise and continues to improves
What do you like best about the product?
Gong seamlessly integrates into our workflow and tech stack. The deal analytics and recordings are invaluable for not only our revenue organization but also account management and exec leadership
What do you dislike about the product?
It requires a lot of time to build out to its' full capacity. Adding trackers, filters, folders, etc can be an arduous process and if you're a small company, this makes it challenging to get full stickiness
What problems is the product solving and how is that benefiting you?
Our sales and customer onboarding processes have both improved substantially. We're able to be more focused on sales calls and share learnings across our entire company
Recommendations to others considering the product:
Consider whether you have the bandwidth to make folders and continually update the platform. If you're a small shop, might be too much. But if you're over 100 people and you have multiple teams and services, Gong is invaluable
Been a gong user for over 2 years, hasn't let me down once
What do you like best about the product?
I work as a CSM, and I have gong in all of my training for easy recording and distribution for follow-ups. This way, I can deploy previous trainings to new users, and use my time more strategically.
What do you dislike about the product?
I feel like the search for historical recordings could be a bit better, but I strategically use naming conventions to improve my search results.
What problems is the product solving and how is that benefiting you?
Freeing up time from training individuals, allowing customers access to training information, saving my butt when I'm not sure I got all the details of a conversation and I can review it.
Recommendations to others considering the product:
I would recommend this to companies who want a great recording platform for training, sales process, and self-reflective individuals who constantly want to improve.
Very helpful
What do you like best about the product?
QA feature is very useful. Appreciate that it breaks down call.
What do you dislike about the product?
Busy homepage makes it harder to navigate
What problems is the product solving and how is that benefiting you?
Quicker QA
Recommendations to others considering the product:
Really advances and user friendly
using gong on my everyday work follow has given me great advantages
What do you like best about the product?
two way listening and recording allows me to recall specific information
What do you dislike about the product?
Not being able to attach gong to note or clips within SF
What problems is the product solving and how is that benefiting you?
HAVE NO PROBLEMS with the next work two way listening and recording allows me to recall specific information
Gong Truly Helps!
What do you like best about the product?
Looking at past meetings to see how I can better position myself for my next call.
What do you dislike about the product?
Being recorded, but I'll get over it! It's definitely taking some getting used to.
What problems is the product solving and how is that benefiting you?
I'm able to remember more from meetings, as well as gain insight on customers.
Recommendations to others considering the product:
Purchase it! It truly does help.
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