Gong
Gong.ioExternal reviews
6,454 reviews
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Great call recording tool
What do you like best about the product?
The AI used to transcribe calls and flag content makes it easy to find relevant parts of calls and track topics discussed. This is useful in reporting and analytics.
What do you dislike about the product?
The visualforce page for Salesforce isn't very customizable; the component is not collapsable and the size restrictions make it clunky. The 404 error is also not descriptive (whether the user doesn't have access or whether the account has no activity).
What problems is the product solving and how is that benefiting you?
Gong is used for activity tracking; we haven't used it for coaching or training yet. The activity tracking is helpful to see how often an account is being contacted and through what medium.
Recommendations to others considering the product:
Great for call recording, monitoring, and coaching.
Great app
What do you like best about the product?
Seeing the transcript and the clear visual about who is speaking (and skip around accordingly) are great.
What do you dislike about the product?
Not many. Perhaps the mobile implementation could use some work.
What problems is the product solving and how is that benefiting you?
I use it primarily for sharing context asynchronously.
A tool to unlock alignment between departments
What do you like best about the product?
I am in marketing, so I don't have very many client/prospect-facing calls. However, our team uses Gong and it is immensely valuable for me to be able to go through calls and tune into what real people who use our product or are considering becoming a customer think, say, and ask. I really appreciate the ability to have the resources needed to tap into insights without having to play a game of telephone. Now there are no excuses not to understand the voice of the customer/prospect. :)
What do you dislike about the product?
Honestly, nothing so far - I supposed sometimes when you aren't using Gong day in and day out it can be a little bit confusing to find which calls are even good to listen to in the first place, but that is more of an internal workflow than something specific to Gong's products.
What problems is the product solving and how is that benefiting you?
Customer/prospect calls being recorded for anyone at the company to be able to listen to and accesss.
Really useful
What do you like best about the product?
Really useful way to recap meetings in a very detailed way.
What do you dislike about the product?
Nothing specifically at the moment for me
What problems is the product solving and how is that benefiting you?
The graphs about the speakers are really useful
Great insights and organization with Gong
What do you like best about the product?
I like that all of our calls are automatically stored in Gong. It is easy to find, locate and track all ongoing calls. Plus, the reminder to email with the call embedded in it is great.
What do you dislike about the product?
Search function does not always work full, it can be hard to find a call at time. Looking forward to having a deeper breadth of call analytics to continue to improve our sales techniques.
What problems is the product solving and how is that benefiting you?
First and foremost Gong is aiding in our organization. Having the notetaker automatically join the call and the upload to Gong has been fantastic in streamlining our processes.
Recommendations to others considering the product:
Just do it! Been super helpful for our team.
Easiest Tech Set Up and Great Use Case for Gong
What do you like best about the product?
Compares to almost all other tech setups and integrations we have had, Gong was super easy and straightforward to set up. I love using the platform, and exploring all of its capabilities
What do you dislike about the product?
There are some nuances and confusion around which calls exactly do and do not get recorded. It is a bit hard to encourage managers to attend Gong trainings, and upskillings
What problems is the product solving and how is that benefiting you?
Training is a big one, for when our new hires come on board. It is also helpful for feedback to our AEs and SDRs and hopefully we can use the scorecards soon!!!
Recommendations to others considering the product:
If you have the budget and you know managers will use it it is worth it!
Very useful training tool - particularly for remote onboarding and launching new processes
What do you like best about the product?
The comparative stats between individual teammates, featured in the 'Team stats' app. This is a great way to recognise top-performers on the team, while showing newer folks the benchmark to set themselves to.
What do you dislike about the product?
Not much! Some in-app prompts would be helpful to direct users to the academy resources as I was using the product for a long time before I realised there was on demand training available there.
What problems is the product solving and how is that benefiting you?
Remote onboarding of new hires
Compliance to rolling out new programs and processes
Recognition of top talent on the team and leveraging their approaches to raise the standard of the rest of the team
Compliance to rolling out new programs and processes
Recognition of top talent on the team and leveraging their approaches to raise the standard of the rest of the team
Recommendations to others considering the product:
Spend time planning implementation
Great tool for analyzing your conversations with customers
What do you like best about the product?
The summaries with the main topics discussed, as well as the possible action items are a couple of features I like a lot. Also, the detection of my "monologues" is quite insightful to become a better listener.
What do you dislike about the product?
I once had a conversation in Spanish and the transcription was completely wrong. It seems you guys need to work on that feature still to support this kind of conversations.
What problems is the product solving and how is that benefiting you?
I use it on an almost daily basis to record the calls with my customers, so I can focus on the conversation and take detailed notes later for follow up. It's great also for helping new hires with samples of real calls to accelerate training.
Gond review
What do you like best about the product?
I can listen recorded calls and meetings
What do you dislike about the product?
It would be interesting to connect Gong to Outlook - not necessary to add the assistant@ and the link
What problems is the product solving and how is that benefiting you?
When we are handing over some customers the successor can access to calls to be onboarded and know what we were talking about in the past
The help I wish I always had!
What do you like best about the product?
Having Gong is so helpful because it allows me to focus on the moment with my customers instead of needing to waste valuable time together taking manual notes. Gong provides the opportunity to not only assess how I do in my calls but to review my coworkers calls for similar content and examples. It is such a useful tool!
What do you dislike about the product?
The transcription notes are difficult to decipher at times. If you read through them you can understand what was being said; however, if you are trying to search for keywords it is difficult if it didn't hear you accurately.
What problems is the product solving and how is that benefiting you?
Gong allows for me to send a snippet of my call to an internal team to get help on an issue. It cuts down the time in relaying information and allows the team to have appropriate context directly from the customer.
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