Gong
Gong.ioExternal reviews
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Gong is the best tool for note taking
What do you like best about the product?
I love that it joins all of my meetings and will auto transcribe everything
The search tool to go through my previous calls is also immensely helpful. I can dedicate myself to my calls 100% without having to worry about taking notes.
The search tool to go through my previous calls is also immensely helpful. I can dedicate myself to my calls 100% without having to worry about taking notes.
What do you dislike about the product?
The transcription isn't super accurate it's difficult to keyword search when it doesn't register my meetings word for word.
What problems is the product solving and how is that benefiting you?
I'm able to take better meeting minutes and follow ups by giving myself audio cues to come back to. I'm also able to come back to meetings in months time if I need to come back to anything
Game changer
What do you like best about the product?
Gong provides me with. a fantastic way to keep track of topics discussed without the need to write copious notes on calls. As a result, I remain more engaged with prospects knowing I can always come back to a call to review an important topic or concern needing to be addressed. Furthermore, the emails detailing what follow-up was needed on calls automatically sent by Gong help ensure I'm providing prospects with the information they need in a timely fashion to decide, maintaining a cleaner pipeline as a result. Finally the ability to tag & share calls has been a great way to collaborate & ask for feedback from peers and leadership. As a result, as a remote employee, I can benefit from the collaboration typically only realized when sitting next to other reps in the office wherever I'm at.
What do you dislike about the product?
One area of improvement would be having the ability for SDR's cold outreach calls to tag the rep on the account. Having a greater vision of calls SDs are having or for them to be able to share with me a tough objection or to receive real-time updates if my SD caught a DM on an account so I can follow up quickly would be a great way to synergize our working relationship.
What problems is the product solving and how is that benefiting you?
Occasionally a call or two will not record yet the support team has been great to restore calls or identify the issues. Benefits I've realized is greater engagement with prospects and greater organization & preparation for follow calls. Often times follow-up calls with prospects can be weeks or months apart, causing great nuggets of info to fall through the cracks of my memory. Being able to go back to my last call to listen to highlights & key notes before I meet again with prospects helps improve my organization of a relevant agenda and ensure all key points & concerns are addressed on follow-up calls. As a result, prospects feel more heard and the level of trust is enhanced as a result.
I use gong to record and transcript video calls.
What do you like best about the product?
I use the transcriptions, call to action, integration with zoom
What do you dislike about the product?
I don't have any problem using the app. I wanna see it integrating with gainsight as weel
What problems is the product solving and how is that benefiting you?
Customer retention and identifying customer goals to long term strategy
Gong Review - Revenue Operations
What do you like best about the product?
The ability to give my sales leaders cleaner visibility into their Deal Boards.
What do you dislike about the product?
Sometimes it can be difficult to map the fields in from SFDC the right way if the fields are Custom fields, seems like an SFDC limitation more than Gong.
What problems is the product solving and how is that benefiting you?
Deal review and Deal feedback sessions are easier to run. Allows us to focus on the right deals that need attention.
Precise and to the point
What do you like best about the product?
Easy-to-use, good to have everything organized
What do you dislike about the product?
Comapred to all tools used by me for calls until now this is the best I have ever seen.
What problems is the product solving and how is that benefiting you?
Is immediate with no useless passsages to reach what you need to get.
Recommendations to others considering the product:
Go for it!
Great transcription service with a few integration kinks to work out
What do you like best about the product?
Being able to search by keywords is great when you're working in call QA. When we receive investigations into specific problems, it's helpful to search by keywords to find the problem.
What do you dislike about the product?
Our company has integrated with gong and is still working out a lot of kinks to help everything move more smoothly in our system. This has taken longer than I would like.
What problems is the product solving and how is that benefiting you?
My use of time has been a lot more efficient as I don't have to listen to whole calls in order to hear what I need.
Gong is GREAT
What do you like best about the product?
Easily review calls to follow up with customers. Great for training new employees because they can see past calls.
What do you dislike about the product?
Not much to dislike. Overall, the landing page is noisy but the functionality is wonderful
What problems is the product solving and how is that benefiting you?
Gong gives our sales team great access to review and learn from calls.
Powerful tool for improving salespeople’s performance
What do you like best about the product?
Intuitive UI, powerful performance metrics tracking, automated reporting, visibility/transparency across teams
What do you dislike about the product?
Long processing times for calls, account info not always accurate
What problems is the product solving and how is that benefiting you?
More easily identify calls on specific topics, more easily provide one-to-one coaching between managers and reps
Recommendations to others considering the product:
Expect a fair amount of set up time to get organizational hierarchies in place
Gong is great to listen to your calls as well as your peers in order to improve your techniques!
What do you like best about the product?
The best thing about Gong is being able to go back and listen to calls you've had in order to get feedback from your peers and mentors so you can continue to improve how you reach out to others.
What do you dislike about the product?
The thing I dislike about Gong is that you have to say on your cold calls that you're on a recorded line for Gong to keep the calls. Sometimes it turns people off.
What problems is the product solving and how is that benefiting you?
I have realized things I've forgotten that I should be saying on my calls. I've also learned from listening to my colleagues calls things I should be mentioning or a different approach to my cold calls.
Great resource for AE's
What do you like best about the product?
The tagging and ability to search for specific keywords or sections of a conversation and then share that snippet with colleagues is invaluable.
What do you dislike about the product?
No drawbacks so far, it's been a fairly seamless addition.
What problems is the product solving and how is that benefiting you?
There weren't any major problems we were looking to solve, but it has really maximized every second of customer time by analyzing the conversation and making it easy to reference, as opposed to relying on notes taken during a call.
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