Gong
Gong.ioExternal reviews
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Great tool which provides neat insights into your calls
What do you like best about the product?
I like the conversation analysis of breaking the call down by topic of discussion, the transcript is pretty accurate and is helpful to read along while listenin
What do you dislike about the product?
the speech - text for the transcript could be a little more accurate sometimes it misses or misinterprets words but overall its pretty solid
What problems is the product solving and how is that benefiting you?
Gong helps me see visually how much I talk and how much the prospect talks during a call, so that helps me see it I'm talking too much or not listening enough
Recommendations to others considering the product:
definitely try it if you are doing phone sales
Great to rewatch important meetings
What do you like best about the product?
I can watch at different speeds and check the analytics. The transcript is very helpfull.
What do you dislike about the product?
I had an automatic recording status to my daily meeting and I was not able to stop it.
What problems is the product solving and how is that benefiting you?
I need others to watch and learn older content. With Gong the entire company was able to get access to that.
Great Resource for Training
What do you like best about the product?
The ability to hear other individuals calls to gain perspective on different approaches to prospecting clients.
What do you dislike about the product?
The Filtering criteria could probably be a little more effective
What problems is the product solving and how is that benefiting you?
Ability to get feedback from management after they have the ability to hear both sides of the conversation is more beneficial. It benefits training as you can hear scenarios that may happen on the phone to prepare yourself.
Recommendations to others considering the product:
Great tool for training and reviewing!
the circle of self improvement
What do you like best about the product?
understanding my strengths and weaknesses and helping me benefit from seeing my colleagues best practises
What do you dislike about the product?
User experience: can be difficult to find what I'm looking for
What problems is the product solving and how is that benefiting you?
improving my performance by analysing the strengths i bring to the call and areas where i can improve; gong allows me to understand where i'm improving or need to ontinue developing
Recommendations to others considering the product:
Gomg helps to understand your performance and work on your weaknesses to become a more complete sales person; the foundation of a cyclical coaching programme
Very Helpful
What do you like best about the product?
Automatically converts calls to transcripts, super helpful for referencing after the call and greatly reduced the amount of time I spend on calls taking notes.
What do you dislike about the product?
I wish it was easier to add Gong to calls that weren't prescheduled.
What problems is the product solving and how is that benefiting you?
Ability to send calls to clients after strategic technical conversations, business reviews, or demos has been ad added benefit. Coaching around talking speed, amount and language makes personal improvement easy.
Gong is gong
What do you like best about the product?
Everything about Gong is exemplary. I like reviewing calls and seeing what time it's highlighted.
What do you dislike about the product?
Nothing so far. Everything has been smooth with Gong. Good to review calls.
What problems is the product solving and how is that benefiting you?
I have been using it for a short time, so I haven't noticed anything.
Gong helps analyze calls effectively and efficiently
What do you like best about the product?
I've only used Gong for a few months but I have already seen massive benefits from it. The ability to quickly identify parts of the conversation so that you can jump to them makes it very efficient and features like transcript and talk time statistics give you an idea of how the call went and allows you to compare it against your own or others' best calls. I love being able to listen to calls from top performers on my team and improve my own selling style from it.
What do you dislike about the product?
There are no glaring aspects that I dislike I only wish every call was able to record so that I could listen back to more and improve even faster.
What problems is the product solving and how is that benefiting you?
I am able to hear myself on calls and thus improve my talk track and my fluidity when talking with prospects. I can also identify how long I am speaking vs top performers. I have seen a great improvement in my confidence when it comes to objections and resistance from prospects.
Gong is the note taker you've always wanted
What do you like best about the product?
I love that it is behind the scenes, but that it captures everything.
What do you dislike about the product?
I dislike that it doesn't hop into the meeting immediately when I do.
What problems is the product solving and how is that benefiting you?
We are solving training issues. Because we can record in the moment conversations.
Recommendations to others considering the product:
I would definitely consider using Gong to help with training and quality.
Gong review
What do you like best about the product?
Easy to speed up and slow down calls and helpful to search keywords or people within calls
What do you dislike about the product?
Search functionality can be a little unpredictable
What problems is the product solving and how is that benefiting you?
Our team isn't directly customer-facing but is trying to get better customer insights; Gong helps us do this by letting us listen to calls
Gong has been very helpful to review calls
What do you like best about the product?
Staying more engaged in calls with less note-taking
What do you dislike about the product?
The need to go find the action items on there
What problems is the product solving and how is that benefiting you?
better follow-ups from being able to review the conversation
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