Gong
Gong.ioExternal reviews
6,455 reviews
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Fantastic
What do you like best about the product?
Gong helps me be more effective in a faster way.
The ease of use and speed of the platform really allows for greater 'deal intelligence' and quicker insights.
The ease of use and speed of the platform really allows for greater 'deal intelligence' and quicker insights.
What do you dislike about the product?
Adding recognition of different languages and their translations to the product would allow for a wider and cross-country use of the platform.
There's really not much to dislike about gong!
There's really not much to dislike about gong!
What problems is the product solving and how is that benefiting you?
Allows me to:
-Focus more on the interaction with the customer.
-Prep for meetings faster and more accurately.
-Hear any other interactions my prospect had with us in the past.
-See what's working best in my company.
-Never miss a follow-up action.
and many more..
-Focus more on the interaction with the customer.
-Prep for meetings faster and more accurately.
-Hear any other interactions my prospect had with us in the past.
-See what's working best in my company.
-Never miss a follow-up action.
and many more..
Recommendations to others considering the product:
Go for it!
The Best on the Market and a Game Changer for Coaching
What do you like best about the product?
Intuitive and User Friendly UI
AI does a good job flagging important topics and red flags.
Integrates easily with G-Suite
Easy set up and ongoing support.
More complete tool than others I've used
AI does a good job flagging important topics and red flags.
Integrates easily with G-Suite
Easy set up and ongoing support.
More complete tool than others I've used
What do you dislike about the product?
Doesn't capture touchpoints and conversations that contribute to moving a deal forward outside of emails, meetings, and phonecalls. No way to add LinkedIn messages, log SMS conversations, or in person meetings which can mean missing datapoints for the AI.
What problems is the product solving and how is that benefiting you?
Sales is hard. Gong allows our sales reps to get judgement-free coaching and learn from their peers. It allows them to see what they're doing well in their conversations and what they need to improve on from a neutral perspective. It also is helping out leadership team better understand where our deals go off the rails and why, and how to differentiate them from winning deals earlier in the sales process. Basically, it helps us replicate successes on future opportunities by helping us identify what wins and what loses.
Incredible tool. Allows you to extract a lot of call reports and valuable insights for feedbacks.
What do you like best about the product?
Reports and insigths about the calls with the clients. We can understand where we are getting it right and where we can improve to be better serving our customers.
What do you dislike about the product?
Sometimes the links can take a while to appear in the Gong tool taking hours and sometimes days. In certain calls, parts end up being cut off, without the voices appearing.
What problems is the product solving and how is that benefiting you?
It has become faster and faster to find connections through gong and more assertive. The insights extracted have helped us with feedback for sellers and improving the quality of calls.
Great learning tool!
What do you like best about the product?
I like how you can edit and add comments whenever and wherever you may please.
What do you dislike about the product?
I dislike how the navigation can be a bit more confusing.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to learn more about the breadth of our deals and get more up to speed about the terminology of the industry we are in
Great product
What do you like best about the product?
Easily search and access for recordings of calls with clients.
What do you dislike about the product?
Would love to have more insights into conversations done in other language than English (Hebrew for example).
What problems is the product solving and how is that benefiting you?
One place to store call recorinds
Easily share recordings with clients
Easily share recordings with clients
Gong
What do you like best about the product?
Call recording and transcription service are really solid, makes note taking and follow ups so easy.
What do you dislike about the product?
It's expensive, and some of the integrations aren't always reliable (Salesforce, etc.)
What problems is the product solving and how is that benefiting you?
Solving notetaking for sales and CS, also coaching. It's just made both easier.
Great visibility into calls!
What do you like best about the product?
The automatic call progess tracker is great, its gives real time feedback into how to imporve calls and move them along into our sales process. No other call tracker software is like it!
What do you dislike about the product?
A bit more training would always be more helpful. I know there are parts of Gong that I have not yet utilized to its fullest and would like to make sure I am getting everythign out of it.
What problems is the product solving and how is that benefiting you?
The biggest feedback is call imporvment. The detailed breakdown of talk time and what my team is talking about is very helpful to focus in on what needs to be improved upon.
Recommendations to others considering the product:
Use it to help improve your team!
Great tool for takings notes with out taking notes.
What do you like best about the product?
Having a tool that allows you to focus on the conversation versus being distracted by taking notes. To replay the conversation and catch those details is priceless.
What do you dislike about the product?
Still learning all of the bells and whistles to Gong. If anything I would suggest is a tutorial video to show you all of the benefits of how to effectively utilize Gong.
What problems is the product solving and how is that benefiting you?
Gong has helped me to capture those missed details in my meetings. To go back and replay the conversation over and over until you understand what was discussed is valuable.
Easy to use. Helps with collaboration and strategy
What do you like best about the product?
I've used other tools that don't record every call or the process is just a bit janky - Gong is always there, always on, and easy. Simple to share calls, snippets, and enables cross departmental collaboration.
What do you dislike about the product?
I wish the transcript was a little more accurate, but a lot of that comes from the speaker annunciating better. You can still play directly from the area of the transcript you may not understand.
What problems is the product solving and how is that benefiting you?
We are a new company. Easy to share discovery calls with product+engineering to say can have better insight than my personal notes.
Gong is Great
What do you like best about the product?
Gong makes recording, sharing and taking notes incredibly easy.
What do you dislike about the product?
Sometimes the transcripts are off a bit but that is understandable.
What problems is the product solving and how is that benefiting you?
Visibility of calls across our organization has helped tremendously in training.
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