Gong
Gong.ioExternal reviews
6,455 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Big fan
What do you like best about the product?
Quick reminder of key points on call not having to worry that I missed something important. Use it with my Google Calendar and Zoom. I don't know any other tool that does this.
What do you dislike about the product?
At the moment I have an open ticket about a really important onsite that seemed to not have recorded anything. would be good to have ability during a recording to verify its being recorded.
What problems is the product solving and how is that benefiting you?
When on the road never having to worry about missing some key points of the meeting. also love ability to quickly scroll through sessions. We are much more collaberative
Great software so far!
What do you like best about the product?
Tracking action items is my favourite feature. This feature keeps conversations flowing smoothly and naturally. I also love the statistics feature which has alloed me to hone my conversation skills.
What do you dislike about the product?
Speech to text is not perfect, but still a very useful product. I would also like to see a bit more integration with Salesforce granted I have not worked in depth on the analytics side of the platform yet.
What problems is the product solving and how is that benefiting you?
Gong allows me to refine my presentation skills with their qantitative feedback. I am more consistent with my presentation style and duration. It has no doubt increased my work efficiency.
Recommendations to others considering the product:
Definately worth a try!
Working with Gong allows us to quickly and effectively learn from experiences with customers
What do you like best about the product?
It is great to be able to watch recorded calls in high-speed
It's useful to leave comments for better future search, and specifically the tagging capability is important
It is very useful to be able to share recordings with clients
Automatic recording of Zoom calls is really helpful
It's useful to leave comments for better future search, and specifically the tagging capability is important
It is very useful to be able to share recordings with clients
Automatic recording of Zoom calls is really helpful
What do you dislike about the product?
Using Gong is expensive, so we have to think before giving access to more team members
Watching calls from the mobile phone is really hard, I can't ever actually watch the video but rather only listen to the audio
Watching calls from the mobile phone is really hard, I can't ever actually watch the video but rather only listen to the audio
What problems is the product solving and how is that benefiting you?
Gong helps us understand how customers use our product, and how they perceive it, so we can iterate.
For some clients, it also helps us understand what went well or not in the sales process.
For some clients, it also helps us understand what went well or not in the sales process.
Recommendations to others considering the product:
Use tags when commenting on calls
Great business tool
What do you like best about the product?
I love that I can utilize Gong to review my calls with both a dictation as well as a video/audio recording. During my meetings, I take simple notes and then write down times during the call that I want to review. This gives you the ability to gain a greater understanding of the context that was discussed during the meeting.
What do you dislike about the product?
At this point, the only downside of Gong would be not using it for all of its features and capabilities. There have been a few times where I have found it a little difficult to track down the call that I am looking for but that has been rare.
What problems is the product solving and how is that benefiting you?
Gong is a quick way to review and ensure that you aren't missing the specifics that were covered during each business meeting. You have the complete written and audio file which you can listen to as well as read, allowing you to understand the context and intent of the call by playing back or reviewing the transcript multiple times. This has made it possible to provide a more in-depth follow-up with clients and not miss items that were discussed.
Recommendations to others considering the product:
Think outside the box of the many uses and the improved communications that can come from having every call/conversation at your fingertips.
Easy to review and share calls, both internally and externally
What do you like best about the product?
Gong makes it incredibly easy to go back and review my calls with customers. I can easily find places in the call that I want to look back over. As someone who is doing a lot of training with customers, it's also really simple to share all or parts of calls back with my customers so they can review what we've covered in our meetings. I also really like the follow-up emails I receive from Gong that show me all of the places in the call where I said I would do something, so I can make sure I haven't missed any of my action items.
What do you dislike about the product?
I haven't found anything in the product yet that I dislike. I only gave it a 9/10 because I don't consider myself a power user who knows about all the features available and who can definitively say I love everything about the product.
What problems is the product solving and how is that benefiting you?
Keeps track of all of my calls. Makes it easy to find them, review them, and even find the particular spots in the call that I'm wanting to review. Also makes it easy to share them back with customers, especially those calls where we were performing some kind of training. I would say I am definitely more productive with this product because I don't have to spend a lot of time searching for my calls and then watching back the entire call to find the particular spot I was looking for.
Recommendations to others considering the product:
When sharing a call with external people I make sure to extend the number of days it is available.
Great coaching tool
What do you like best about the product?
The ability to coach in the moment, while also using this to onboard and demonstrate best practises for new associates.
What do you dislike about the product?
Lack of connectivity with other systems like Slack and SF.
What problems is the product solving and how is that benefiting you?
Managing a remote team. Mentoring and coaching in the moment in a virtual sales environment.
Recommendations to others considering the product:
Great investment
Wonderful way to analyze your conversation
What do you like best about the product?
Gong builds stronger conversations daily
What do you dislike about the product?
I May end up over-analyzing performance!
What problems is the product solving and how is that benefiting you?
Gong solves the pain of deal recording, analyzing conversations, tracking points said by both parties, and has a strong deal analysis enabling those like myself in sales to navigate the next steps.
Creates the opportunity to listen to old calls to learn from mistakes
What do you like best about the product?
Creates the opportunity to listen to old calls to learn from mistakes. Along with that, because of it recording the conversation I can go back and take notes afterward instead of during the conversation.
What do you dislike about the product?
The only thing I dislike is it takes 15+ minutes for the call to be logged in gong so if I am in a rush to listen right after the call it can put me in a kind of bind.
What problems is the product solving and how is that benefiting you?
Gong is solving the problem of forgetting to take notes or forgetting what the person on the other end of the phone said after you've hung up. I do that quite a bit.
Recommendations to others considering the product:
Learn the ins and outs of it to help you succeed
Great for training and client follow up
What do you like best about the product?
I like being able to come back into the recordings of my software demos to get clarification about future questions to ask or understand the reason behind the reason. I feel confident going into my demos knowing if I don't catch a certain word or phrase and I have already asked multiple clarifying questions, I can go back and review. what was said to try and understand a better angle to work or create a follow up email with clarifying questions.
What do you dislike about the product?
Im not really a fan of the transcripts, they are not 100% accurate as you would imagine but they are not a deterrent because you can search by key words to help find a moment in time you need to refer back to.
What problems is the product solving and how is that benefiting you?
Gong solves the issue of feeling like I have to write all my notes during the presentation. The recording provides relief knowing I have all the reference points to make and helps me actively listen better.
Recommendations to others considering the product:
Unless you as an individual are finacially free, gong will help. In the off chance you are financially free and work just for fun but care even the slightest about your production, Gong.io is the perfect companion and stores everthing for you.
Best Automated Recordings and Insights
What do you like best about the product?
Gong organizes everything so well - points of interest, automatically grouping together calls with the same people... it's just great. A step above Fireflies which was my previous solution.
What do you dislike about the product?
Nothing comes to mind - it's an all-around improvement from previous solutions I've used.
What problems is the product solving and how is that benefiting you?
Recording client calls so we can learn from them - specifically getting both the audio and video, and automatically flagging certain topics as key points to look into.
showing 611 - 620