Gong
Gong.ioExternal reviews
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Gong review
What do you like best about the product?
shows the ratio of prospects/ sdr/ae talking, ability to speed up or slow down
What do you dislike about the product?
sometimes poor transcripts from call, but not a deal-breaker
What problems is the product solving and how is that benefiting you?
being able to revisit a call and making sure its a qualified lead based off conversation
Great to Analyze Calls
What do you like best about the product?
I love that I can listen to calls at different speeds, see the call transcribed, see "take-aways" and key themes from the call. Having all of this synthesized is extremely helpful when reviewing how a call went and what follow-ups I need to take action on. The audio is great and the tool is very smart on picking up on the language.
What do you dislike about the product?
For the most part, I like everything about this tool. The only issue is that sometimes the transcription misses words or misinterprets words.
What problems is the product solving and how is that benefiting you?
Gong is helping me quickly understand main themes of a call and takeaways for myself. I use the playback feature a lot in additional to the analytical portion.
Captures accurate speech to text
What do you like best about the product?
The fact it can recognize what is actually being said during the meetings. Our company uses Go-to meetings and a lot of times, when we review the notes of what was said, it is just inaccurate
What do you dislike about the product?
I think the only downside I see in the product is the automated voice it uses. It is most times scratchy but after that part it does the job good!
What problems is the product solving and how is that benefiting you?
As mentioned before, I like the fact is can recognize the words coming out my mouth. I'm a soft speaker so the fact it detects the words with my voice is pretty great!
Helpful insights and game tape to improve your craft
What do you like best about the product?
Being able to listen back to calls and pick up on things I didn't catch in the moment
What do you dislike about the product?
Some of the integrations or people for each deal don't connect
What problems is the product solving and how is that benefiting you?
Game tape for calls, ability to share and get feedback to improve, ability to share with customers to use for reference or if someone wasn't able to attend
Easy to Onboard!
What do you like best about the product?
I recently started a new role, and simply having the ability to listen in on calls made onboarding a breeze!
What do you dislike about the product?
The 'Notetaker' user in Zoom can be awkward at times. I wish we could eliminate it entirely.
What problems is the product solving and how is that benefiting you?
Easily record and share Zoom recordings.
It's an insightful tool
What do you like best about the product?
This is my first time donning the Customer Success hat and tbh I had no clue something like Gongf existed. Suer, there are call recording features even on Zoom but a tool that offers so much insight into the conversations and features to analyze and track conversations is exemplary
What do you dislike about the product?
I am still new to the role and working my way around it. So far I am not sure if I have complaints about the too. Oh yeah, I think ther are times when the call is scheduled to be recorded but Gong doesn't jump in. That can be annoying.
What problems is the product solving and how is that benefiting you?
I had this habit of remembering everything and not making a note of things. But being a CSM is challenging and you are often dealing with a multitude of things. And because I manage 30 accounts it is super challenging remembering details. Gong is really helpful, especially in scenarios where I don't have to remember minute details of the call. I can always revisit the recording.
Great tool for sellers
What do you like best about the product?
I love the call transcripts & Assists in Gong. Overall it's a really useful tool for me to stay on top of my deals. Transcripts help me refer back to calls to make sure I'm not missing anything, and Assists help make sure I never miss important action items/next steps. It's obviously also great to have all the teams' calls in one place so I can continue to listen to other reps and tweak my pitches/demos etc. to be a better seller.
What do you dislike about the product?
I've used Gong at a few companies, but at my current company the Deals tab sync with our Salesforce set-up isn't great so it can be hard to read my pipeline in this tool. I'm not the best at using reporting so take this with a grain of salt, but I'd also love more accessible insights into my metrics on individual calls, like talk time etc. maybe in follow-up emails? This might already exist and I just don't know how to use it.
What problems is the product solving and how is that benefiting you?
Help stay on top of pipeline/deals, review calls & learn from my teammates, and never miss important action items.
Gong Review
What do you like best about the product?
Gong is a great tool for playing back important conversations since the software breaks down the calls to let you know key metrics you would otherwise not have. I love how past meetings are indexed by key pieces of information so searching for a specific call is very intuitive.
What do you dislike about the product?
It's important to make sure the implementation is correct so that going forward all calls are indexed properly.
What problems is the product solving and how is that benefiting you?
Gong provides a great way to learn from past meetings and provides a great platform to train new hires.
It bring value for money
What do you like best about the product?
not having to write down all the meeting activity
What do you dislike about the product?
it is less relevant for Hebrew speakers unfortunately
What problems is the product solving and how is that benefiting you?
helping sales and customer organizations dept to move forward and me more productive with B2B deals, negotiations and meetings.
You also got the value of automatic notes writing by the system besides having to write them down manually
You also got the value of automatic notes writing by the system besides having to write them down manually
Recommendations to others considering the product:
go for it
A helpful tool for large companies and teams
What do you like best about the product?
I like that when you watch recorded meetings there are transcripts and you can see where certain people start talking. It makes it easy to navigate an old meeting.
What do you dislike about the product?
Getting set up was and still is difficult for me, but with the help of other teammates it is manageable.
What problems is the product solving and how is that benefiting you?
I am not quite sure.
Recommendations to others considering the product:
It is very helpful if set up and organized well across the team/company.
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