Gong
Gong.ioExternal reviews
6,455 reviews
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Love It!
What do you like best about the product?
Love how calls have both the video as well as a written transcript. Makes it super easy to go back and review calls and clarify information. Also makes it easy to go back and learn.
What do you dislike about the product?
Hmm. There really isn't much. Just have to wait for the call to be analyzed before being able to share it. But that's life.
What problems is the product solving and how is that benefiting you?
Gong is solving several problems. Learning is easier with Gong. Reviews are easier as well. And they can be done on our own time. My manager doesn't have to be on my call to give me pointers.
One of the most useful tools for sales reps
What do you like best about the product?
Helpful blog resources w/ sales tips and strategies
Easy to navigate and intuitive UI/UX
Breaks out audio file into individual tracks
Easy to navigate and intuitive UI/UX
Breaks out audio file into individual tracks
What do you dislike about the product?
Transcripts aren't as accurate as I'd like
What problems is the product solving and how is that benefiting you?
Note-taking is easier
Reviewing calls in detail to determine strengths and pitfalls
Reviewing calls in detail to determine strengths and pitfalls
Good library for reference
What do you like best about the product?
Searchable library; TRANSCRIPTS! Seeing different reps approaches to calls. Ease of use in finding categories of calls. Haven't used a competitive offering except zoom recordings (or worse, public web recordings.
What do you dislike about the product?
Lots of wait and hold time at beginnings of calls; wish this could be edited out. would be too time consuming to edit every call, so not much to be helped.
What problems is the product solving and how is that benefiting you?
Product education; objection anticipation.
Exceptional Product
What do you like best about the product?
I see Gong as being an absolutely invaluable tool in my day-to-day work and I don't know how I'd do my job without it. Gong is intuitive, has a beautiful design, excellent technology and really provides the transparency I need across my customers, cross-functional partners and team members. I see Gong as a must-have within a SAAS software stack.
What do you dislike about the product?
Very little, sometimes it doesn't pick up my Irish accent in the best way :)
What problems is the product solving and how is that benefiting you?
Full visibility across prospective client base, current client base, and cross-functional teams. I find it invaluable when working with some of my companies biggest clients, ensuring we're totally across every aspect of their relationship with us.
Recommendations to others considering the product:
Bring it on board
Gong, just what we needed to improve telephone sales
What do you like best about the product?
This program allows me to archive and access all the calls made, both in audio and text, so I don't lose any detail of the call. It also allows not only calls, but also videoconferences, which makes it closer to our customers. The automatic analysis of each call, its duration and quality, allows us to improve every day the sales strategies of the department, achieving a significant increase of the same.
What do you dislike about the product?
The quality of video calls is not the best, which is an unfavorable point for the program. Its interface is not one of my favorites, as I tend to get confused to find the calls and files I'm looking for. The transcription of the calls can also be improved, as it sometimes has flaws and bad wording, which makes us lose time when analyzing them.
What problems is the product solving and how is that benefiting you?
We started using this software in the company and we have obtained immediate results in our telephone sales, since it allows us to make calls, record them and listen to them later, getting to know the strengths and weaknesses of our sales team. I love being able to write comments during the call, because it allows us to write down every detail of the call, without losing the communication.
Recommendations to others considering the product:
Undoubtedly it is a software that we recommend in our organization for the results we have obtained with it. It has allowed us to recognize the funnels that we had in our calls and conversations with customers and that did not allow us to move forward with sales. Now our sales increase every month, achieving happier customers and a much more dedicated work team.
Great product
What do you like best about the product?
Gong offers playback of meetings and sales conversations that can be shared internally and externally. It's incredibly useful to review your sales conversations, and pick out key items that you may have missed in real time.
It's great to search for key terms and share snippets of meeting with colleagues and/or customers
It's great to search for key terms and share snippets of meeting with colleagues and/or customers
What do you dislike about the product?
It's a strong product. The auto transcript function is not 100% accurate- but that's probably because of my accent. Some improvement on this would be great.
What problems is the product solving and how is that benefiting you?
Gong helps me (as a sales rep) to review my own calls and those of my colleagues. This is very helpful to improve on messaging, and to share best practise. It's also helpful to ensure i don't miss any actions i've agreed, and i can also share snippets of the call with prospects & colleagues
Recommendations to others considering the product:
It's a very strong product. I've used Jiminy in the past which is also good, but Gong offers better features and deal tracking.
Awesome for QA and also to just see what happened on a call quickly
What do you like best about the product?
I love both the timeline and the transcript.
What do you dislike about the product?
I'd like to see it integrate with our SalesForce and Gainsight platforms.
What problems is the product solving and how is that benefiting you?
Seeing what really happened on calls before mine with partners.
I use Gong for training
What do you like best about the product?
I use gong to watch colleagues demos, i can fast track the recording and skip to my colleagues talking
What do you dislike about the product?
I'd like to see the transcript and screenshare at the same time
What problems is the product solving and how is that benefiting you?
It helps me get up to date demo examples so i can learn
A very insightful, efficient, and powerful tool
What do you like best about the product?
The best part of the GONG tool is the topic search and annotations feature, one can look for a certain topic or word that was exchanged on the call.
What do you dislike about the product?
Nothing in particular but one thing i would suggest is the option of specific date range instead of a timeline.
What problems is the product solving and how is that benefiting you?
Since auditing calls and monitoring the quality of the function is my job, the tool has made my process much more efficient and easy. It helps me find a specific topic in the call and i can add calls to libraries to use them for future purposes.
Recommendations to others considering the product:
If you want to optimize your process of work and make it more efficient then i recommend Gong.
Best platform to "sharpen your saw" and improve your sales skills.
What do you like best about the product?
You can easily review your calls and demos and see analytics of how much you are talking compared to your competitors. It's also nice they give you follow-up tasks.
What do you dislike about the product?
Filter service can be easier. It took me a second to find where I could search through all my calls. I tried the library at first. Overall though I though it's still good.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of wondering how employees like me are doing on calls and business interactions. This gives a great way to monitor and improve the overall effectiveness of the employee.
Recommendations to others considering the product:
Take time to get become familiar with the Platform and you'll get the best results that way!
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