Gong
Gong.ioExternal reviews
6,455 reviews
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Gong has been a key resource for me in both Product Marketing and Sales Enablement.
What do you like best about the product?
I really enjoy the ability to utalize tags within calls for competitor intelligence and sharing great sales practices. As well having the ability to share small snippets from calls has made sharing knowledge really easy across different departments.
What do you dislike about the product?
Nothing it's a great product, whenever I can't figure something out it's always really easy to search for the solution within the knowledge base or connect with my CSM to troubleshoot.
What problems is the product solving and how is that benefiting you?
In my current role the main problem that GONG helps solve is having insights into how we sell. By tagging calls and reviewing specific topics I'm able to idenitfy areas where we have weaknesses and train the team to build upon them.
Useful tool for call review/coaching
What do you like best about the product?
-Tracking calls
-Call metrics
-Ability to snippet call internally/externally
-Call metrics
-Ability to snippet call internally/externally
What do you dislike about the product?
Tool is very useful, but could be quicker
What problems is the product solving and how is that benefiting you?
-Call recording
-Education of new CSMs
-Education of new CSMs
one of the best Sales tools
What do you like best about the product?
I liked the daily report of calls from the previous, which helps me see what happened yesterday at a glance. It is easy to check all your employee's recordings from the sales calls they had with our clients
What do you dislike about the product?
Transcription is not up to mark, some recordings are taking a long time to delete from the database. Also having some issues while connecting Gong to Salesforce
What problems is the product solving and how is that benefiting you?
Gong is helping us to understand each customer's needs on our products with detailed notes by our sales representatives and also helping us to integrate the calls into other tools like Rippling, SFDC, etc.,
Awesome revenue intelligence tool
What do you like best about the product?
Great UI/UX, easy to integrate with Salesforce, offer all the essential features needed to review and analyze demos and sales video meetings and phone calls. It's a must-have software to improve sales performance and enablement
What do you dislike about the product?
The support interface. Nowadays, they don't offer a live chat, only automatic answers and emails replies, which can be quite awful in case of emergencies. Also, until sometime ago, we didn't have a clear report on how some calls were not recorded (skipped). It was fixed now, but it took some long.
What problems is the product solving and how is that benefiting you?
Coaching to the Sales team, track important keywords during calls or meetings, analyze behaviour of our prospects or customers during our interactions with them, have a good history of our meetings.
Invaluable tool as a seller!
What do you like best about the product?
Easy to find exactly what I need in my calls. It is also great at reminding about followups and keep an eye on the activity within my pipeline. Helps me improve based on the analytics.
What do you dislike about the product?
Takes quite a while to upload and analyze
What problems is the product solving and how is that benefiting you?
Pipeline management as well as a great way to pull data from calls if my note taking is subpar.
Great Tool for Team Meetings
What do you like best about the product?
I like being able to bookmark specific pieces of the conversation and send it to a coworker to review the section. I like that you can search company calls and create folders to bookmark best practices.
What do you dislike about the product?
I'm a fan of the platform. At first, I had a few hiccups getting logged and and ensure all of my calls were being recorded, but we found out it was a permissions issues.
What problems is the product solving and how is that benefiting you?
Gong allows us to be able to go back and review the specifics of a meeting - it's like an instant reply. It also allows us to share conversations with someone when they are out - preventing a delay in meetings and timelines.
Account Manager
What do you like best about the product?
I get to see the best sellers in my organization perform.
What do you dislike about the product?
The annoncement "This call may be recorded for training and coaching purposes" really throws off the conversation, it interrupts the client and make the intro of meetings clunky
What problems is the product solving and how is that benefiting you?
I helps me to know what other customers in my industry are facing, it allows me to listen in to pain points that similar customers are facing around the country. Which in turn allows me to be more relevant to my customer
Simple + effective coaching platform
What do you like best about the product?
Ability to filter for terms and phrases.
What do you dislike about the product?
Very little! Transcript inaccuracy mostly
What problems is the product solving and how is that benefiting you?
Gong is enabling me to learn from best practice across my team, and understand how to effectively communicate with my clients
Recommendations to others considering the product:
Take the time to attend onboarding
Usability is great
What do you like best about the product?
that you can get insights from other rep calls and learn from what they are doing. I think the added features of seeing who is talking and for how long is also a good insight.
What do you dislike about the product?
nothing in particular. i havent used it enough to really find a fault in it.
What problems is the product solving and how is that benefiting you?
missing the office aspect of overhearing people and their sales pitches and talk tracks. This makes me a bit more aware of what my counterparts are doing.
Recommendations to others considering the product:
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Gong has been a great tool.
What do you like best about the product?
The transcripts are great I trust them for note-taking. It lets me focus more on the client. Also, the deal tracking is great nothing slips through the cracks.
What do you dislike about the product?
So far the only thing I don't like is the voice recording that announces that the call is being recorded. I wish it was not so computer sounding.
What problems is the product solving and how is that benefiting you?
Deal tracking. Call transcribing
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