Gong
Gong.ioExternal reviews
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Success Manager
What do you like best about the product?
Gong is easy to use and allows great collaboration across geo's and departments. It is extremely helpful when onboarding or when highlighting best practices.
What do you dislike about the product?
I truly haven't found anything not to like while using Gong. It is simple, effective and makes me more efficient.
What problems is the product solving and how is that benefiting you?
Gong helps us share knowledge across the organization and shortens onboarding time. I love that you can search for keywords instead of having to watch an entire video, saving time and allowing us to share that specific snippet with a customer.
Gong is much more than just a recording!
What do you like best about the product?
The analysis, and taking you to the most relevant parts of the conversation
What do you dislike about the product?
Not a big deal, but would be great if the analysis can be available immediately after the call
What problems is the product solving and how is that benefiting you?
Saves time
Perfect for Reviewing Calls
What do you like best about the product?
It is great to have the transcript attached to the video so you can search key words!
What do you dislike about the product?
Searching for a specific call is sometimes tricky because you have to have exact wording
What problems is the product solving and how is that benefiting you?
There is siginifcant time between Sales speaking with the customer and then closing the deal, so it is perfect for reviewing the initial conversations.
Great for Learning
What do you like best about the product?
Gong is super helpful for a few reasons --
1) Listening back on sales calls to hear how you sounded and/or your peers sound (what questions were asked, how did the client react, etc) and then you can learn what works and what doesn't in calls to bring up your success rate
2) If you take a lot of calls every week, it's a lot of info to remember and it's nice to be able to refer back to a video meeting and know what exactly was said so you can use that to your advantage
3) If a team member is unable to join a call, they can easily listen afterward and get up to speed
4) They not only let you re-listen and watch, but also have transcription notes if it's hard to follow along
1) Listening back on sales calls to hear how you sounded and/or your peers sound (what questions were asked, how did the client react, etc) and then you can learn what works and what doesn't in calls to bring up your success rate
2) If you take a lot of calls every week, it's a lot of info to remember and it's nice to be able to refer back to a video meeting and know what exactly was said so you can use that to your advantage
3) If a team member is unable to join a call, they can easily listen afterward and get up to speed
4) They not only let you re-listen and watch, but also have transcription notes if it's hard to follow along
What do you dislike about the product?
The only complaint I have is that when you go back and watch the video, you can only see the speaker/presentation. It would be helpful to see the other participants so you can gauge reactions and body language in general.
What problems is the product solving and how is that benefiting you?
It is solving the fact that not everyone can always join a meeting (and this way can get caught up on their own time), and also solves when you forget what happens in a meeting.
Gong makes coaching and feedback seamless for sales teams.
What do you like best about the product?
Gong is a quick and easy way to make sure every call is a coaching call. I love that I can hear what my coworkers are doing, and learn from them.
What do you dislike about the product?
So far I haven't really come across anything I don't like. The tool does what it says it will, and it's become a must-have for sales teams.
What problems is the product solving and how is that benefiting you?
Gong makes coaching with your manager and team very easy. Rather than listening to call in real time together, we're able to do it async and leave feedback through the Gong platform. It really makes everything easier for everyone.
Really Nice tool, even in Europe - great CRM integration and capabilities to work with Zoom
What do you like best about the product?
Really enjoying Gong in Europe, much lik
What do you dislike about the product?
e the annotation, in particular during Legal Framework and Closing Deal calls to capture what the intent is, CRM integration and Zoom are a huge plus. We would like to see multi-org support and also additional languages, so one point less for this. Otherwise quite cool for Engagement in Sales workflows
What problems is the product solving and how is that benefiting you?
Closing Deals, Evidence and Annotation on fast-moving Deals and Opportunities in b2b saas - so recommend this for people capturing MEDDICC scoring as well , with many small deals in velocity
Seemless and powerful video call reviewing
What do you like best about the product?
With Gong it is so easy for us to review, notate, share and catalog our calls. Transcriptions make it easy to find important topics easily.
What do you dislike about the product?
It would be nice if gong could integrate into emails and gmail or outlook to file emails and documents related to calls.
What problems is the product solving and how is that benefiting you?
Gong is making it easy for our team to share best practices and learn rapidly from collective data.
Best coaching and visibility tool on the market but.... expensive.
What do you like best about the product?
These are the main benefits of using Gong so far, 1) quick to set up 2) very user-friendly 3) provides visibility to our remote team 4) interactive 5) customizable to suit our needs.
The Gong team did a fantastic job running a pilot and onboarding process.
The Gong team did a fantastic job running a pilot and onboarding process.
What do you dislike about the product?
It is our 2nd most expensive platform behind Salesforce. The sales team was not very flexible in finding a price point that would work for our business. We had to stretch our budget to make it work.
What problems is the product solving and how is that benefiting you?
Visibility to our remote sales and customer success team. Helping us coach and improve our processes in the remote work world. It has already helped us understand where we have opportunities to improve.
Account Executive
What do you like best about the product?
Being able to track and improve on past and future work performance. gives in-depth feedback and reports on calls.
What do you dislike about the product?
The time it takes for calls to upload after the call being finished
What problems is the product solving and how is that benefiting you?
Being a new employee it makes it easy to see what can worked on to benefit my talk track
Gong has been a great tool to review my calls
What do you like best about the product?
I like that I am able to review my calls. Looking for improvements with my sales tactics have been great.
What do you dislike about the product?
There isn't anything that I dislike. I have no complaints.
What problems is the product solving and how is that benefiting you?
Gong is helping me solve my communication/sales techniques.
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