Gong
Gong.ioExternal reviews
6,455 reviews
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Excellent video recording and note capture software
What do you like best about the product?
Perfect for quickly reviewing meeting notes, or for sharing entire presentations with customers and coworkers. Gong has significantly improved my day to day work life.
What do you dislike about the product?
The AI will not always capture the correct words, so sometimes it's difficult to read the transcription of the calls, but I'm sure that will continue to improve over time.
What problems is the product solving and how is that benefiting you?
As an Implementation Lead I often need to review what has happened with a customer during the sales cycle to be fully prepared once they are passed on to me for the onboarding phase - Gong lets me review all of the past conversations with a customer at double speed to ensure that I'm up to date on everything. I can also record all of my onboarding and training sessions and send them directly to the customer so that anyone who was absent for the meeting or wants to review certain elements of what we went over on their own time is able to do so.
Great Insights on Calls
What do you like best about the product?
I love the data points such as percentage of time speaking vs the prospect, also the follow up action reminders
What do you dislike about the product?
Not much to say here- its a great tool that has been helping significantly
What problems is the product solving and how is that benefiting you?
Helping to improve how I go about my product demos/client calls through real world data points
Gong
What do you like best about the product?
Just the ability to go back and listen to calls
What do you dislike about the product?
Nothing to dislike regarding this platform.
What problems is the product solving and how is that benefiting you?
Not sure what they are solving, but I like the platform as is
Gong is an excellent service for training and review
What do you like best about the product?
the ability to share relevant content
ease of use
reminders from gong that meetings are upcoming
ease of use
reminders from gong that meetings are upcoming
What do you dislike about the product?
The transcriptions aren't great
gong as a guest in the zoom window
having to invite gong
If I have a last-minute meeting sometimes gong isn't prepared to join
gong as a guest in the zoom window
having to invite gong
If I have a last-minute meeting sometimes gong isn't prepared to join
What problems is the product solving and how is that benefiting you?
I have the ability to search teammates content for training and onboarding
This helps me lean without being intrusive
Ive been more productive because I can watch in my own time
This helps me lean without being intrusive
Ive been more productive because I can watch in my own time
Great video asset
What do you like best about the product?
There are a number of advantage using Gong, I can review my calls and make the necessary improvements, and also follow up with potential clients on the important discussion topics.
What do you dislike about the product?
The videos are non-editable as some of these videos could be shared on important sections rather than the entire videos which could include many unimportant topics or points.
What problems is the product solving and how is that benefiting you?
The problem it is solving is the ability to review videos by topics and categories such as "product development", "pricing" etc. So that you do not waste time on the off-topics section.
Incredibly easy to share snippets about product feedback with my team
What do you like best about the product?
Sharing snippets with team & being able to reference the calls of myself and my teammates. Search is very helpful.
What do you dislike about the product?
I think they could make some of the snippet editing more speedy with UX improvements.
What problems is the product solving and how is that benefiting you?
I know that my calls are recorded and I don't need to spend any time worrying about those logistics. I also know their analysis layer is helping lay the ground work for deeper understanding of my calls
Easy to review important calls
What do you like best about the product?
Jump to most important parts of a call; the transcript is extremely useful to glance through.
What do you dislike about the product?
Still learning more about the features. N/A
What problems is the product solving and how is that benefiting you?
Watching demos; it's easy to jump to the content I need and saves me time.
Great recording tech and transcripts are on point!
What do you like best about the product?
HIghlighting when someone is talking and % for each speaker
What do you dislike about the product?
Search capability is a little clunky and difficult to find a particular discovery call without knowing the Account name for example
What problems is the product solving and how is that benefiting you?
ENgaging with customers with more attention because I know I can come back to the recording to take notes and debrief
Gong Makes Life Easier
What do you like best about the product?
At first I thought of Gong as a "Big Brother" APP but it has dramatically streamlined my sales activity.
What do you dislike about the product?
I want to more easily be able to tag phone calls to clients.
What problems is the product solving and how is that benefiting you?
Gong is streamlining Sales Activity and is making my day easier.
Great for training
What do you like best about the product?
Being able to listen to my team's calls.
What do you dislike about the product?
The way things are organized is a little confusing
What problems is the product solving and how is that benefiting you?
I can spend my time doing other things and listen to calls when it works for me
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