Gong
Gong.ioExternal reviews
6,455 reviews
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A few bugs, but overall this is a fantastic product.
What do you like best about the product?
I love the ability to go back via video and transcript to look at the conversations I've had. It really helps with any action items I might have missed on the front end.
What do you dislike about the product?
I am really struggling with the call search function. It isn't as user friendly as I hoped it would be. I would like to be able to search calls by individual members of the company, but that doesn't seem like its a current function.
What problems is the product solving and how is that benefiting you?
My hands can only type so fast so with Gong I don't have to second guess what was said. I can write short hand and if needed can go back to the transcript or the video for necessary coverage. It makes for better subsequent client calls which allows for there to be more information gathered. Happy client means happy company.
Instant feedback for someone early in their career
What do you like best about the product?
Gong allows for instant feedback from my manager, which has allowed me to learn from mistakes and improve in my weaknesses.
What do you dislike about the product?
Sometimes I find it hard to navigate through a library with thousands of calls.
What problems is the product solving and how is that benefiting you?
With Gong I don't have to focus on notetaking during calls, which allows for more active listening.
its a good tool for coaching
What do you like best about the product?
On a day to day basis,it helps me understand more about seller calls so that i can coach them interms of quality framework that we have. Also i can also listen to best calls across our organization.This is the best Software to improve the performance one individual or also for coaching the sellers under me
What do you dislike about the product?
sometimes speech recognization is not appropriate. calls for a particular seller will not update immediately it will take 24 hours to update that.
What problems is the product solving and how is that benefiting you?
Understanding seller calls for longer duration.So that it will help us coach people on what opportunity they are missing on the calls. Which could help them for future improvement and improving the quality
Amazing tool to self-audit calls and improve prospecting and sales game.
What do you like best about the product?
Video and audio file repository. Good for sales analytics.
What do you dislike about the product?
Not too mobile friendly. Would definitely like a more robust UX.
What problems is the product solving and how is that benefiting you?
To refer audios and videos from calls and demos. Helps to easily self-audit and leverage transcripts to pace through the call/meet.
One Stop Shop for Sales Executive's Who Use Data to measure KPI's
What do you like best about the product?
I love that you can watch recorded meetings from co-workers so I'm constantly learning how to use our internal platform more efficiently. I also love that is syncs with salesforce so I get real time insights into my pipeline and each stage my clients are at.
What do you dislike about the product?
There isnt many to be honest. Sometimes the status changes made in salesforce take a while to update in gong pipeline, but for most part its instant
What problems is the product solving and how is that benefiting you?
Its a great platform and it has been helping with follow-up meeting reminders or action plans around client satisfaction
Incredibly intuitive and aware in capturing all critical details during calls!
What do you like best about the product?
Points of interest with all the trackers provides exceptional insight on what was covered.
What do you dislike about the product?
Sometimes doesn't take into account people talking at the same time being factored into stats - for the talk ratio numbers.
What problems is the product solving and how is that benefiting you?
Better understanding business outcomes that were discussed and talked about - and how to properly align responses and position follow up to optimize system usage from their end, plus use case intel on ours.
Good Tool for Coaching Sales Team
What do you like best about the product?
Gong is very Easy to Use. Transcribes the call so that you can read the transcription even if you don't have time to listen to the whole call. Shows action Items after the call
What do you dislike about the product?
You should work on your transcription; some of the words Gong identifies are wrong. The tool is expensive.
What problems is the product solving and how is that benefiting you?
Sales enablement & Coaching. Its gives better insight to a call.
Gong is a must-have tool for sales reps
What do you like best about the product?
Gong is a tool I use every single day. It gives me full visibility of the deals I am working on, the conversations I've had, and the areas of opportunity I need to focus on in my pipeline. The level of detail in information Gong provides is insane. It analyzes my calls, highlights key talking points, and allows me to have an elevated level of intelligence before, during and after a client meeting. Furthermore, I love how easy it was to implement into my sales process.
What do you dislike about the product?
My biggest setback with Gong is the time it takes to analyze a call and provide information post-call. Although 10-20 minutes doesn't seem like a lot of time on the outside, in sales, every minute wasted is money lost. Secondly, in the two years I have been using Gong, I've only ever seen one live webinar provided to my team to better understand and leverage the tool for better success. A lot of the best practices that I have learned when using Gong was either from a colleague or Gong's blog. Lastly, I am not sure how Gong translates multilingual calls because I've experienced a disconnect in the translation, especially when I am holding calls where the meeting attendees are speaking different languages.
What problems is the product solving and how is that benefiting you?
Gong analyzes my calls, highlights key talking points, and allows me to have an elevated level of intelligence before, during and after a client meeting. Furthermore, the convenience of having a call transcript logged shortly after a call is extremely valuable, so that nothing important to my clients falls through the cracks.
I know longer need to take notes on calls!
What do you like best about the product?
Being able to listen back to my calls and make notes to help with my follow-ups and updating opportunities. Also learn from top performing reps.
What do you dislike about the product?
There is quite a lot going on from a UI point of view.
What problems is the product solving and how is that benefiting you?
Helping me identify all key points during a call. I don't have to focus on writing notes. it also helps me learn from top-performing reps, to see how they chat with clients.
Excellent resource for Customer Success teams
What do you like best about the product?
The ability to go back and review calls at any time makes it easy to reference something a customer said, or follow up that I need todo, and it removes the need to take notes in real-time. Also, having call transcripts makes it so easy to go and find something specific that was discussed and use it for customer follow-up as well as for my note-taking in systems like Gainsight. I also like that you can send a snippet of a call to someone, we've used this internally to send to other CSMs, or to support when a customer explained something complex that they're trying to accomplish. This allows us to not have to try and re-explain it secondhand, we can just send a snippet of a call over to a teammate and they can watch the discussion. I also like that you can see where specific individuals spoke in the call and then click on that for a fast track to their comments in the discussion. The most valuable thing for me though is the ability to use control F in the transcript of the call and find specific things we discussed. As a CSM I also find the follow-up reminders that come from Gong to be helpful.
What do you dislike about the product?
I wish there was a way to download the transcript so I could view it easier and translate it into my notes. It's a bit clunky to skim through in the Gong format, and I end up having to put my notes into Gainsight after each call so it'd be nice to download it into something that could be edited, it would save me a step. Also, the search function for when you're searching for a call on the Gong homepage is a bit finicky. I'm used to just quickly typing in a customer name and searching but you have to choose "all call titles with X customer name in it" to get to what you're looking for, otherwise, it populates a weird mix of results.
What problems is the product solving and how is that benefiting you?
It records every call so when you're in the moment, you don't have to take notes, you can easily go back and reference a recording and/or search the transcript if there's just one piece of information you're looking for. This makes it easy as a CSM to do call follow-up with a customer as well as grab what I need to make notes into CSM programs like Gainsight. I also like it as a coaching and training tool. When I was new to my role I could go in and watch how my colleagues presented certain data to customers and I was able to form talk tracks and take verbatim out of the call transcript to make my presentation notes. I also will send my manager calls from time to time and ask for their feedback. Managers can also show you pretty cool data within Gong about how often you talk in a meeting, if you're patient and wait for the other participant to speak, etc, which I find valuable for enhancing my presentation skills.
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