Gong
Gong.ioExternal reviews
6,455 reviews
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No longer taking notes or wasting time on internal e-mails (about the meetings)
What do you like best about the product?
The recording is very high quality. It is very helpful to identify at what time the customer is answering a question in order to tag someone relevant in the organization that will require to review it instead of sending them an e-mail about it.
What do you dislike about the product?
The support for other languages like Spanish and Portuguese is still at a very early stage, but improvements are being launched. Transcripts have gotten better and this gives hope for the rest of the currently disabled features for foreign languages.
What problems is the product solving and how is that benefiting you?
Time management with note-taking and internal e-mails about the call. Missing real feedback that its not easy to find once you have had a long time between meetings. Also feedback about my work from the management levels.
Great Software
What do you like best about the product?
Ease of use and simple to screen share, good monitoring
What do you dislike about the product?
a bit buggy, have to reinstall from time to time, issues with the extension
What problems is the product solving and how is that benefiting you?
virtual meetings
Pivotal for growth
What do you like best about the product?
Gong has been the number one most effective tool for me in my development coming into sales with zero background experience. I especially love the transcriptions as I can easily read through them to find what I'm looking for. Also, the commenting and scorecard tools make it easy to give and receive feedback.
What do you dislike about the product?
My only complaint is that sometimes my Salesforce integration seems a bit off... some calls not getting uploaded to Gong, sometimes calls are logged to the wrong person, but I think that's on the SF side moreso than Gong.
What problems is the product solving and how is that benefiting you?
Gong helps me with my development, allows me to make sure I'm following through on next steps, and allows me the opportunity to give and receive feedback amongst my team!
Gong makes phone management easy as pie
What do you like best about the product?
Gong is very easy to navigate, even for new users! I have mentored co-workers to use gong and they've been able to pick it up in no time thanks to such a friendly user interface!
What do you dislike about the product?
It can be difficult to fully transition to Gong from other platforms. Their mobile site could also use a lot of work, call coaching and analytics capabilities are unavailable in the product’s mobile app.
What problems is the product solving and how is that benefiting you?
Gong makes sales coaching very effective and very efficient for our team. Its friendly user interface makes it easy to learn, but difficult to transition sales software into Gong.
Amazing product to help you and your customers!
What do you like best about the product?
I love the ability for customers to get recordings of their calls and search for what we talked about! On the employee side, it is AMAZING to have the ability to see keywords that were said in multiple calls to follow up on any potential issues with a customer!
What do you dislike about the product?
At times, if something happens with a calendar invite you had with a customer, Gong won't save the recording and you would have to upload it manually. The issue with that is that the customer cannot search for sections of the call from their side.
What problems is the product solving and how is that benefiting you?
Gong is helping me remember conversations I have with customers and know which customers may be churn risks. The feature to put flags on keywords from a call to help us identify problems is so helpful!
Helped me review my own and my colleagues calls to improve my sales numbers
What do you like best about the product?
The transcript feature is great if you want to skim through calls
What do you dislike about the product?
The interface can be improved. It's a little clunky and laggy.
What problems is the product solving and how is that benefiting you?
Its improving my sales numbers by allowing me to hear our calls.
I have only used a short bit which is why Im not giving it a 10 but its been helpful thus far
What do you like best about the product?
Getting to hear how tenured reps structure their calls
What do you dislike about the product?
I never received any training on how to use it, but that could be internally on our/my end. Are reps able to put their slides on calls and my team just doesnt do it?
What problems is the product solving and how is that benefiting you?
Expediting learning process to ramp faster
Gong Makes It Easy to Refine My Call Process
What do you like best about the product?
I love the call analysis and ease of use when it comes to commenting and asking for feedback. Putting calls into folders is also a favorite feature of mine.
What do you dislike about the product?
The only thing I dislike is it takes a long time to analyze calls sometimes.
What problems is the product solving and how is that benefiting you?
It's giving me an easier way to navigate and analyze mine and others' calls.
great product!
What do you like best about the product?
Gong records your meetings and provides a transcript also.
What do you dislike about the product?
Nothing that I can think of. It can be a little awkward watching a recording of yourself.
What problems is the product solving and how is that benefiting you?
It resolves the issue of forgetting what is said in a meeting. You can easily go back and review to refreshen your memory.
Brilliant Platform for Analysis
What do you like best about the product?
Use it to review calls. Like the part where it provides written speech for calls. Also like that it can divide the call into discovery, closing etc but putting labels.
What do you dislike about the product?
No strong dislikes as of now. Sometimes the speech recognition makes mistakes and the word all jumbled up if the person has non-american accent.
What problems is the product solving and how is that benefiting you?
My main goal is to use it to analyze cold calls. It helps me through my previous calls and see the call to listening ratio which is important in sales. I get to analyze my performance with other top performing reps.
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