Gong
Gong.ioExternal reviews
6,455 reviews
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A great platform
What do you like best about the product?
An AI-enabled platform that helped me interact with clients effectively
What do you dislike about the product?
So far so good.I would say the website design would look better if all contents are more simplified and organized.
What problems is the product solving and how is that benefiting you?
Reflecting on my interaction with clients and knowing how to hone my skills for future meetings.
Easy to Use & Great Support
What do you like best about the product?
Being able to watch any call/demo and leave feedback is fantastic. What a time-saving/prioritizing tool!
What do you dislike about the product?
The deal dashboard is a feature-set that I have not been able to dive into yet. I use Hubspot and don't see an efficient way of using both simultaneously yet.
What problems is the product solving and how is that benefiting you?
Being able to be in all of my team members' meetings without having to actually be present.
Aligning product/sales team
Platform for giving feedback
Aligning product/sales team
Platform for giving feedback
Its an helpful insight on client calls
What do you like best about the product?
It's a helpful insight into client calls
What do you dislike about the product?
nothing yet, I think it is helpful overall
What problems is the product solving and how is that benefiting you?
reminding me to do task after client calls
Great platform for coaching and listening to calls.
What do you like best about the product?
Great platform for coaching and listening to calls.
What do you dislike about the product?
It should link up to Hubspot or find a way to. There is an echo, but it could be my laptop functions, too.
What problems is the product solving and how is that benefiting you?
Listening to calls.
So easy to use!
What do you like best about the product?
If you are new to your company and are trying to learn the product or service, Gong makes it easy to search for any key term.
What do you dislike about the product?
it's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation
What problems is the product solving and how is that benefiting you?
love that we're able to quickly find calls and be strategic
Perfect for reviewing calls
What do you like best about the product?
I love being able to find action items mentioned in sales calls. It makes it so much easier to follow up after talking with clients and I'm less worried about taking notes during our meetings.
What do you dislike about the product?
I don't use the follow up notifications and sometimes Gong doesn't pick up on the fact that I've followed up.
What problems is the product solving and how is that benefiting you?
Less note taking! Better follow ups
Great tool for product managers as well as for sales
What do you like best about the product?
The ability to hear the customers and prospects firsthand without the need to be on the call and avoid additional interoperation by man in the middle
What do you dislike about the product?
Works great for my use case. Nothing to dislike.
What problems is the product solving and how is that benefiting you?
Getting feedback from customers and prospects is a huge challenge for software product teams. The ability to listen, read, analyze and share important parts with other stakeholders is extremely beneficial.
Useful tool
What do you like best about the product?
I use gong to help review my sales calls, I find that it's pretty easy to use and navigate, and having the option to see zoom calls as well as phone calls is great.
What do you dislike about the product?
It would be great if gong integrated more into the platforms that I use it with, specifically outreach and open phone. It's a bit clunky to shuffle back and forth between them.
What problems is the product solving and how is that benefiting you?
Gong has been especially helpful for onboarding, and I used it extensively to get my sales pitch down, which made me more productive. It has helped me increase my performance.
GONG EXPERINCE
What do you like best about the product?
I like that there are so many training videos that have specific purposes!
What do you dislike about the product?
I do not like how when something is posted it is not in order of relevance to me specifically right away
What problems is the product solving and how is that benefiting you?
It is solving me having to shadow people and interrupt their days, I can just watch their gong calls insread.
Asynchronous collaboration is now much more efficient
What do you like best about the product?
Having the opportunity to be able to view meetings that you did not have the opportunity to participate in, review every detail of what was discussed in that meeting, go back in time as many times as necessary and receive a summary of all the calls of the week is fantastic. I don't have to worry about receiving subjective information, I can stick directly to the facts and evidence gathered.
What do you dislike about the product?
To review calls I have to log into a particular space and that can be cumbersome, although I understand it is the only way that can happen at this time, but I really would like to be able to have a widget or an app in m computer to make it easier.
What problems is the product solving and how is that benefiting you?
It is really helpful when it comes to being able to review in detail the conversations that have been had; it offers the ability to generate evidence and that is to have hard information that will allow better decisions to be made. One of the biggest advantages is that all of this is asynchronous, I can now decide which meeting to go into and which not to go into and be able to review the call afterwards. It's technically having a secretary taking minutes of every call.
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