Gong
Gong.ioExternal reviews
6,455 reviews
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Not just for sales
What do you like best about the product?
Gong provides insights that help you improve, such as the level of interaction and engagement of the clients, as well as direct feedback about your performance, such as setting up next steps, asking about pain points, or not monologuing too much.
What do you dislike about the product?
The only thing I have ever disliked is that automatic transcripts of calls are a bit off sometimes.
What problems is the product solving and how is that benefiting you?
It is helping me improve my communication skills, remember to touch key points more consistently, and more objectively understand client engagement.
Gong is great!
What do you like best about the product?
I appreciate the AI functionality that takes recording calls to the next level. It integrates powerfully into our stack.
What do you dislike about the product?
Sometimes calls do not always automatically record
What problems is the product solving and how is that benefiting you?
Revenue and Customer Intelligence. Helps us work cross functionally better to serve our customer
Easy to use and love having it as I am onboarding
What do you like best about the product?
I love that I can go into any calls from my peers and listen to calls, and hear how they are handling different scenarios with customers. I also like to use it for my review, from a professional development standpoint and in case I missed anything,
What do you dislike about the product?
Nothing that I can articulate at this time.
What problems is the product solving and how is that benefiting you?
Transfer of knowledge, professional development opportunities, and follow through with the customer.
Love how I can review my calls!
What do you like best about the product?
Recordings and trackings of all my calls and zoom meetings.
What do you dislike about the product?
I have not seen any issues or downsides of gong yet. Still new to it.
What problems is the product solving and how is that benefiting you?
It is helping me hone my craft of my sales pitches by reviewing my calls.
great for training
What do you like best about the product?
provides a transcript of the video and can see who is talking and when! it is helpful when looking back at recorded videos for training. we use it for demos as well so we can look back instead of taking notes during the meeting.
What do you dislike about the product?
Not much but one thing I noticed is I can't pause the video by clicking on the screen. Also, I have to scroll down on the page on my laptop screen to be able to pause/skip.
What problems is the product solving and how is that benefiting you?
Gong helps record and store videos for training. It is helpful because I can use the search engine to quickly find the video I am looking for.
Gong helps me a lot in managing my Customer calls and helps me navigate through them.
What do you like best about the product?
1. Single Speaker listening option.
2. Amazing Dashboard to gather all the necessary details
2. Amazing Dashboard to gather all the necessary details
What do you dislike about the product?
So far everything seems to be really great in that.
What problems is the product solving and how is that benefiting you?
It is helping me in managing my calls so that I can refer back to any specific moment in the call without going through the whole.
Great tool for CS
What do you like best about the product?
Good to identify where there could be areas of improvement in customer calls
What do you dislike about the product?
Needs to be easier to skip to specific parts of a conversation/call
What problems is the product solving and how is that benefiting you?
Understanding where we spend most our time within calls
It was great using the tool
What do you like best about the product?
We have the option to hear other peoples
What do you dislike about the product?
It is helpful to me in understanding the areas of improvement. I could check where the critical performance metrics lie and what I need to do to improve my performance.
What problems is the product solving and how is that benefiting you?
It helps in solving and understanding what others are doing right and wrong. Helps In increasing my productivity. It is very useful in terms of solving problems
A great tool for coaching and sales performance
What do you like best about the product?
I think Gong is a great tool to provide proper feedback to sales teams. Not only that, but allows to segment on where to focus coaching (competitors, market, price, etc.). It's a tool that help enhance the sales team in many levels.
What do you dislike about the product?
It can improve in other languages. Also in getting synchronized the information that is added manually to the CRM.
What problems is the product solving and how is that benefiting you?
Sales coaching - we can provide coaching in the areas that are needed
Better deal tracking - we can see how deals are being touched and tracked
Better deal tracking - we can see how deals are being touched and tracked
Impressive Learning and Note-Taking Tool!
What do you like best about the product?
Gong has been incredibly helpful to our sales team. We use it to record meetings for better note-taking and training. The transcript and speaker time breakdown have been wonderful tools for us.
What do you dislike about the product?
I personally haven't found any downsides while using Gong. Besides mild confusion when interacting with the tool for the first time, it is incredibly user-friendly and easy to navigate.
What problems is the product solving and how is that benefiting you?
Gong enables better note-taking for our Account Executives and Sales Engineers, as well as increasing visibility for reps who were not on the call. This translates to Gong being a wonderful learning and training tool for new and existing employees to become confident in their selling process.
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