Gong
Gong.ioExternal reviews
6,454 reviews
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Best Training Tool!
What do you like best about the product?
I love the ablity to jump around in the recording by slides, this has made finding exactly what I'm looking for so so much easier!
What do you dislike about the product?
I can't say I dislike a lot. The only thing, which I know is difficult is increasing the accuracy of the transcription.
What problems is the product solving and how is that benefiting you?
I am new to my company and it has been such a great resource for listening to calls that my peers have completed. It really helps me prep for client calls!
Wonderful opportunities for independent self-study.
What do you like best about the product?
I like Gong gives sales area managers the ability to teach salespeople.
Help new sales reps develop faster.
It allows confirming marketing insights about what customers and potential customers are saying.
Paying attention during the call, listening actively, and continuing a discussion without taking notes can help you remember what a prospect said.
Gong allows me to listen to the calls to prepare for the next discovery call to learn more about the prospect and their personality.
Help new sales reps develop faster.
It allows confirming marketing insights about what customers and potential customers are saying.
Paying attention during the call, listening actively, and continuing a discussion without taking notes can help you remember what a prospect said.
Gong allows me to listen to the calls to prepare for the next discovery call to learn more about the prospect and their personality.
What do you dislike about the product?
More flexibility in how the panel works is something I would like to see.
I want Gong to offer the option to include the client as the note taker when scheduling the meeting.
There is certainly room for improvement in the transcription process.
The calendar component could be improved.
I want Gong to offer the option to include the client as the note taker when scheduling the meeting.
There is certainly room for improvement in the transcription process.
The calendar component could be improved.
What problems is the product solving and how is that benefiting you?
Gong is Competitive by providing access to what sellers and customers say, allowing the marketing team to discover features that potential buyers want to see and strengthening our competitive research.
To make communication easier and faster, it's easy to transfer feature requests and consumer complaints between departments.
With Gong, you can perform on any stage that requires your attention by following the representatives from anywhere and at any time.
To make communication easier and faster, it's easy to transfer feature requests and consumer complaints between departments.
With Gong, you can perform on any stage that requires your attention by following the representatives from anywhere and at any time.
Terrific tool!
What do you like best about the product?
I like how easy Gong is to navigate, how easy it is to receive and share feedback.
What do you dislike about the product?
I don't see any downsides for the moment.
What problems is the product solving and how is that benefiting you?
It is helping me improve my discovery skills, my questioning, and it provides help to new hires as well as other colleagues who are willing to learn and grow.
Gong is very simple to use and highly recommended as it is a very effective tool.
What do you like best about the product?
It is pretty easy to find calls and recordings, and the outlay is simple, not at all complicated. You even have library to save best calls which is amazing
What do you dislike about the product?
Nothing as of now as almost everything I needed I was able to find.
What problems is the product solving and how is that benefiting you?
I am a trainer, so I need to listen to calls and play in my training; this is helping me as all I need to put is a phrase, giving me the entire list, and my half job is done.
It can be a super helpful tool, but can feel a bit intrusive
What do you like best about the product?
the ability to recall any previous calls and the AI reminding you of tasks you mentioned during a call that you may have forgotten otherwise. I also like the team metrics.
What do you dislike about the product?
I do not like how it can come across as big brother-ish. It can sometimes make me feel self conscious about my calls when I listen back on them, and although it is supposed to help with that, the initial use feels awkward
What problems is the product solving and how is that benefiting you?
forgetting tasks that I made via the call. Also tracking metrics better than anything else.
Great for sales education!
What do you like best about the product?
Gong enables me to learn from the rest of my sales team without the need to sit in awkwardly on a call. I also enjoy being able to keep track of speaking times in order to improve the flow of future meetings.
What do you dislike about the product?
I would like the transcripts to be a bit more accurate. I also think that the interface could be a bit more user friendly. I feel like the space on the page could be used more effectively.
What problems is the product solving and how is that benefiting you?
It is helping me learn from other sales people and also gives me the opportunity to review my calls and see where I can improve. It is helping me become a better sales person and learn from others.
great for coaching
What do you like best about the product?
Ability to search through call/meeting recordings using keywords
What do you dislike about the product?
No real downsides but the call log sorting feature could be easier to use.
What problems is the product solving and how is that benefiting you?
Gong has allowed us to provide our reps with realtime coaching as well as onboarding reps much more quickly with the ability to easily show successful calls.
Solid tool, helpful insights.
What do you like best about the product?
The call recordings and transcriptions are beneficial in gathering small details I may have missed during the live call. Listening to old sales call is extremely helpful when you are in a new role as well.
What do you dislike about the product?
No immediate downsides come to mind - tools like Gong are helpful and have straightforward utility.
What problems is the product solving and how is that benefiting you?
Call recordings and transcriptions. Sales coaching is also helpful.
Very helpful
What do you like best about the product?
When I'm on a long call with a client and we talk about 10 different things, I use Gong to go back and refresh my memory.
What do you dislike about the product?
It can take a while for the calls to post.
What problems is the product solving and how is that benefiting you?
My sometimes bad memory.
Positive Insight
What do you like best about the product?
I like how easy it is to utilize; you can search for calls and ask for reviews. Makes it easier to ask a coach for feedback. The email alerts keep me up to speed on my deals. It's like you have someone watching your pipeline all the time. It's nice to have, especially when you are busy.
What do you dislike about the product?
The home screen is so bogged down by information. When I log in, I feel overwhelmed because it's just so much. I wish there were more organization on the home page, allowing us to choose what we want to see.
What problems is the product solving and how is that benefiting you?
Pipeline management, gaining feedback on calls, and learning to stay in touch with customers more efficencantly. Also, keeping me aware of what is in my pipeline for a $$ perspective
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