Gong
Gong.ioExternal reviews
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Very easy to navigate through the video and find the right place to recap
What do you like best about the product?
Ability to search through a transcript and jump to a place immediately. transcript separation by people
What do you dislike about the product?
Nothing really. I like everything about Gond.
What problems is the product solving and how is that benefiting you?
Allow finding right fragment in a video much faster instead of watching everything
Gong Review
What do you like best about the product?
Being able to review your own call and listen to where you need improvment.
What do you dislike about the product?
I really don't see any downside to Gong. The only problem is when the calls skip or freeze.
What problems is the product solving and how is that benefiting you?
It is solving the issue of not remembering what was discussed and being able to go back and listen to the call.
A great way to learn from yourself!
What do you like best about the product?
WhaI find the most helpful about Gong is the ability to not only listen back to my calls but to go back and read them as well!
What do you dislike about the product?
Not much that I dislike about Gong in all honesty
What problems is the product solving and how is that benefiting you?
Gong is helping me solve the issue of not being able to observe myself in the moment. Getting a birds eyeview of conversations is super helpful
Excellent tool for customer follow up.
What do you like best about the product?
I like that it is simple and mostly accurate to search video transcripts for topics I covered with a customer. I like that it is easy to send a customer a follow-up link instead of a large video file.
What do you dislike about the product?
It becomes an extra task when I have to extend the time on a video for a customer to access. Sometimes customers want to download training videos for their help center and they can't.
What problems is the product solving and how is that benefiting you?
It's helping make follow-ups easier and have a point of truth for issues and improvements we addressed Live. It's helpful for me to refer back to for action items from a meeting.
Great
What do you like best about the product?
Well organized and gives an access to the cycle of sales
What do you dislike about the product?
A bit hard to search for content like participants
What problems is the product solving and how is that benefiting you?
Interviewing and calls management
The meeting tool that you need to handle everyday business
What do you like best about the product?
The data extraction that Gong provides from the meeting recording is a boon who don't want to go through all video recordings and listen to some parts where a particular meeting attendy spoke.
What do you dislike about the product?
Gong is a tool that is all I need as of now. The product is well thought out and built.
What problems is the product solving and how is that benefiting you?
I worked in a Support Role for my Company, Whenever my colleague attends meetings on my behalf of me. I take the verbal summary of the call from him and listen to the part which is necessary for me.
It is so easy to use and navigate through calls
What do you like best about the product?
I like when rewatching calls how it breaks apart the different participants contributions to the meeting for me to go through. It makes it really easy to find what I am looking for.
What do you dislike about the product?
The transcript is so awesome on Gong but it could be even more perfect down the road. Thank you for including that as a feature! It is one of the most useful tools.
What problems is the product solving and how is that benefiting you?
For me it is cross team communication so I can understand what sales is doing and how they are selling the product I am building. This helps me build a better product overall
Gong Review
What do you like best about the product?
Ability to review talk tracks & the ability to have saved zoom calls that we can share within out organization
What do you dislike about the product?
If I schedule a last minute meeting it will not record it
What problems is the product solving and how is that benefiting you?
Recapping zoom calls with clients
Gong: Streamlining the Learning and Support Process
What do you like best about the product?
I appreciate the insightfulness, but most importantly the highlights. It is awesome that a peer/mentor/supervisor can see the highlights of the call transcribed without having to listen to the whole thing. This makes it more digestable.
What do you dislike about the product?
I don't think it is necessarily a downside, but now that everything is transparent, you must bring your A-game all of the time. It is a great thing for the the business but being under the microscope all of the time is tough.
What problems is the product solving and how is that benefiting you?
Gong allows us to be accountable, analyze our patterns and learn from them.
Great to turn your meetings/interview sessions into text
What do you like best about the product?
I like that Gong provides a way to turn audio into text so you can scan them quickly later. This is especially useful if you are recording customer calls to review and learn from them.
What do you dislike about the product?
When audio is converted into text, sometimes it chooses the wrong words and reading the text makes no sense. It would be great if Gong could improve their speech-to-text conversion.
What problems is the product solving and how is that benefiting you?
We use it to save our meetings. However, I've used it to record customer interviews, and it was an efficient way to turn interviews into scannable text to review later.
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