Gong
Gong.ioExternal reviews
6,454 reviews
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Amazing Resource
What do you like best about the product?
Being able to reflect back on calls with clients has completely changed my experience while transitioning into my new role. I don't stress about missing information or needing to remember every little detail because I know I can refer back to my meetings later which allows me to truly be present with clients and making sure I can connect with them as we are going through the onboarding process.
What do you dislike about the product?
Being new to Gong, it is sometimes a little difficult to navigate through the library to find specific meetings that I need to view. I am sure after some practice that will continue to get more familiar to me.
What problems is the product solving and how is that benefiting you?
Having access to Gong relieves me of stress during calls and meetings. It has also been a great tool in learning and being able to view so many different calls and meetings that would take me months and years to be a part of in real time.
Awesome Service
What do you like best about the product?
Gong offers advice to help make my calls better!
What do you dislike about the product?
At the start of the call it will sometimes cut people off to let them know this call is being recorded. Maybe if it put it in the chat or said it right as they were logging on instead of right when they started talking.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to look back on my calls, and learn from them. Its also a great tool to listen to other peoples calls and learn from them
Easy to use
What do you like best about the product?
The transcripts from calls are very helpful for reviews.
What do you dislike about the product?
Only when the system is down and I can't go back to review calls. Other than that, it is pretty good.
What problems is the product solving and how is that benefiting you?
N/A
Fast and easy way to search and find out what customers are saying during callls
What do you like best about the product?
I like that I can quickly search for keywords and discover what customers are saying during sales or service calls. The site is organized well and easy to navigate.
What do you dislike about the product?
I think the transcription feature is still lacking. I know good, accurate transcription is difficult but I almost never look or use the transcript feature, except when searching for keywords. Once I find a section of call I think I'm interested in, I have to listen to the audio since the text is usually pretty far off. Because of this, I can't share transcripts with colleagues.
What problems is the product solving and how is that benefiting you?
We are a product team working on specific problems. Being able to find customers that have mentioned experiencing these specific issues allows me to reach out directly to them in order to conduct user research and get a better handle on how we may be able to solve these issues for our customers.
Impressive software
What do you like best about the product?
I've been in the IT industry for a VERY long time, and this software and it's use of AI is very impressive.
What do you dislike about the product?
I have yet to find a downside to using Gong. I'm not sure how much the licensing costs are but whatever it is our organization is getting a ton of value
What problems is the product solving and how is that benefiting you?
It provides a reminder after calls of what you committed to your customers. Love it!
Great for catching up on calls!
What do you like best about the product?
Having a transcipt to be able to quickly scan through calls is incredibly useful!!! It means that we don't need to sit through calls that are super long and means I save time.
What do you dislike about the product?
There aren't any real downsides. I am very happy with how the product performs and it means that I can be more efficient at work. No areas where I would like to see improvements
What problems is the product solving and how is that benefiting you?
We have lots of client calls and it can be seen as rude or distracting if you are typing while they are talking.. Gong means that you can quickly check all meeting notes.
Great tool for coaching reps and improving performance
What do you like best about the product?
Ability to record and share constructive feedback and ideas for improvement
What do you dislike about the product?
It's taken a bot longer than expected to get pipeline forecasting up and running
What problems is the product solving and how is that benefiting you?
It is helping us onboard new sales reps, get them trained and productive, and give them ongoing guidance
Very helpful for reviewing action items and sentiment of calls
What do you like best about the product?
As a CSM I am often trying to be as present as possible during client calls. Gong helps me "stay in the moment" because I know everything will be recorded and I can listen later to note any details, action items, or follow-ups I may have missed.
What do you dislike about the product?
I wish it was easier to remove Gong from Zoom calls (it's very intuitive from Google Meet). I also think the transcriptions could be better (I don't always want to listen and would rather read).
What problems is the product solving and how is that benefiting you?
As mentioned above it helps me with follow-ups and action items. Also as a tool as a manager reviewing my direct reports call to offer constructive feedback on what went well and what could be improved upon.
Great for when you don't have time to join calls and more user friendly than zoom recordings!
What do you like best about the product?
The user interface is easy and intuitive.
What do you dislike about the product?
Downsides is just not widespread usage and no collective organization method of the calls themselves.
What problems is the product solving and how is that benefiting you?
Being able to watch sales calls if I miss them or don't have time to join (or it doesn't make sense for my function to join).
Gong helps you to check your interaction and build your relationship with a client or prospect
What do you like best about the product?
The post conversation stats produce a gamified effect that means I can challenge myself to do even better next time
What do you dislike about the product?
I find that adding a meeting that I have been invited to, not arranged, to be a cumbersome process. I would like a "button" that says something like "invite gong"
What problems is the product solving and how is that benefiting you?
Following a game plan and making sure we have consistently good conversations and continually improve
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