Gong
Gong.ioExternal reviews
6,433 reviews
from
and
External reviews are not included in the AWS star rating for the product.
why gong is a level up for your calls
What do you like best about the product?
For me personally the best feature on gong for me is the summary. I love to use it and it saved my ass so many times. For example when I have a follow up call with a customer and I forgot to take nots on the first call, I can just go into my gong look for the call that is related to this customer and quickly get a summary of the call and all the key informations in just a few seconds.
What do you dislike about the product?
The only thing I dislike is, that it sometimes is really buggy. For example sometimes my calls that where held that day or the day before are not in my overview, there are just not there as if they never happened. If I open Gong a few days later most of them will appear. But yeah that is basically the only thing that should be improved
What problems is the product solving and how is that benefiting you?
It helps me to summarize my calls without any extra effort + it helps me to improve my skills with sharing my recordings with others who can then give me advice
Best AI platform to for productivity and predictability and revenue increase.
What do you like best about the product?
Its user friendly features and functionalities.
What do you dislike about the product?
I think there's nothing i dislike about Gong, Everything seems fine so far.
What problems is the product solving and how is that benefiting you?
Gong is solving my sales forecasting, Revenue increase and productivity and analysis problems.
Never Lose Track of a Conversation Again
What do you like best about the product?
Gong’s AI notetaking has been a game-changer for me. With several external calls a day, it’s easy to lose track of what was said, but having every call recorded and transcribed means I can always go back and reference the details. The search functionality makes it simple to find exactly the part of a conversation I need, and I love being able to share snippets with internal teams for product feedback. It also makes it easy to send call recordings to clients when they want to revisit a discussion. Overall, it saves me time, keeps me organized, and ensures nothing slips through the cracks.
What do you dislike about the product?
Sometimes it can be tricky to ensure the recording joins when the call is initiated by the client, especially if the meeting is on Teams versus Zoom.
What problems is the product solving and how is that benefiting you?
•Memory overload from multiple calls: With several external calls a day, it’s easy to forget details. Gong records and transcribes everything so nothing gets lost.
•Difficulty referencing past conversations: Instead of digging through notes or trying to remember, you can quickly search transcripts and replay specific sections.
•Sharing information efficiently: You can send snippets or full recordings to internal teams for product feedback, or to clients who want to revisit a discussion.
•Staying organized across projects and clients: Gong acts as a single source of truth for call history, making follow-ups and context much easier.
•Difficulty referencing past conversations: Instead of digging through notes or trying to remember, you can quickly search transcripts and replay specific sections.
•Sharing information efficiently: You can send snippets or full recordings to internal teams for product feedback, or to clients who want to revisit a discussion.
•Staying organized across projects and clients: Gong acts as a single source of truth for call history, making follow-ups and context much easier.
Gong Overview
What do you like best about the product?
I love utilizing Gong in order to be able to really be able to focus on my call itself and not having to worry about taking notes during the call. It allows me to be more engaged because I know that I would be able to utilize the transcript or overview after the call.
What do you dislike about the product?
I wish the AI Search functionality was more accurate. I often find myself looking through the transcript to find key information because the search functionality didn't find the information I need.
What problems is the product solving and how is that benefiting you?
It is solving the need for me to have to slow down the call just to take notes. I am now able to focus entirely on the customer
A powerful AI-driven tool to boost productivity and client management
What do you like best about the product?
Gong has been a great productivity booster in my role as a Customer Success Manager at Privy. It allows me to efficiently follow up and manage my book of business with clear visibility into client interactions. The AI-powered insights are extremely valuable for identifying opportunities, improving communication, and ensuring I never miss key action items. I also appreciate how intuitive and well-integrated the platform is with my daily workflow.
What do you dislike about the product?
While Gong is an excellent platform, the depth of data can sometimes feel overwhelming for new users, and it takes some time to fully leverage all of its AI capabilities. A more streamlined onboarding experience could help accelerate adoption.
What problems is the product solving and how is that benefiting you?
Gong helps me capture, organize, and analyze all my client conversations in one place, making it much easier to stay on top of my book of business as a CSM at Privy. The conversation intelligence capabilities give me actionable insights into client needs, engagement trends, and follow-up opportunities. This allows me to prioritize my outreach, personalize communication, and ultimately improve client retention and satisfaction. The AI integration also saves me time on manual note-taking and ensures no critical information gets lost.
Good Analytics and Recording but Costly
What do you like best about the product?
1. Gong captures and analyzes all customer interactions - calls, emails, meetings. Hence there is no more lack of sales conversation visibility
2. Instead of sales managers having to losten to every call. gong automates analysis using AI/NLP, risks and legal signals making it easy to use multiple times
3. Also it's very easy to integrate with Teams using it's varied channels of integration
2. Instead of sales managers having to losten to every call. gong automates analysis using AI/NLP, risks and legal signals making it easy to use multiple times
3. Also it's very easy to integrate with Teams using it's varied channels of integration
What do you dislike about the product?
1. there is delay in AI generated summaries and notable inaccuracies with accent
2. some advanced features like custom workflows and permissions require time to learn and setup properly
3. it's very expensive with key capabilities locked behind additional seats or tiers
4. Search is not intuitive especially when looking up calls without precise names
2. some advanced features like custom workflows and permissions require time to learn and setup properly
3. it's very expensive with key capabilities locked behind additional seats or tiers
4. Search is not intuitive especially when looking up calls without precise names
What problems is the product solving and how is that benefiting you?
1. solves the problem of incomplete CRM Inputs. Gong enhance by mining patterns and signals directly from customer conversations
2. not only sales and marketing folks, but various levels like product, engineering and program leaders also can access the various recordings to any customers and provide actionable insights
3. it unites data capture, ai insights, forecasting, engagement, coaching within a single environment - minimising context switching and siloed tools
2. not only sales and marketing folks, but various levels like product, engineering and program leaders also can access the various recordings to any customers and provide actionable insights
3. it unites data capture, ai insights, forecasting, engagement, coaching within a single environment - minimising context switching and siloed tools
Gong is a verb
What do you like best about the product?
Meeting capture, follow up, deal insights, customisation
What do you dislike about the product?
Wish the integration of the recorder was native like Zoom for all websites
What problems is the product solving and how is that benefiting you?
Lots of time saved and meetings analysed without worrying about note taking. Also allows to see other recordings to improve
Great way to get quick insights and recap. Track all the pre-sales activity from Post sales team.
What do you like best about the product?
Easy to search and navigate to specific customer and see the activities.
What do you dislike about the product?
On really rare occasions, the transcriptions is off due to noise or non native speakers.
What problems is the product solving and how is that benefiting you?
Knowledge reservoir from sales process for post sales team.
Maximizing Team Performance with Gong
What do you like best about the product?
What I like best about Gong is how it transforms raw conversations into clear, actionable insights. The transcription accuracy, combined with keyword tracking and deal intelligence, makes it easy to identify trends, coach team members, and prioritize actions. The search functionality is excellent for quickly finding specific customer discussions, and the ability to create call libraries helps with onboarding and best-practice sharing. Gong’s analytics also make it easier to spot risks and opportunities early—helping both Sales and Customer Success teams work more proactively.
What do you dislike about the product?
While Gong is a powerful tool, there are a few areas that could be improved. The search filters could be more granular to make it easier to locate very specific types of calls or interactions. Some of the analytics and reporting are better suited for sales use cases, so expanding deeper functionality for Customer Success teams—such as renewal risk tracking or customer sentiment analysis—would increase its value across departments. Additionally, integration setup and customization can sometimes require extra admin effort to align perfectly with our workflows.
What problems is the product solving and how is that benefiting you?
Gong helps bridge the gap between conversations and actionable business outcomes. It captures every customer interaction, ensuring nothing gets lost in note-taking, and provides full visibility for both Sales and Customer Success teams. This has been especially beneficial for tracking at-risk accounts, as we can quickly review past conversations, understand customer concerns, and align internal teams on next steps.
Great for Customer Success Manager time saving and sharing
What do you like best about the product?
Love the transcripts and AI generated notes and follow ups. It gives me the ability to focus on the customer and know that my notes are taken care of by Gong.
What do you dislike about the product?
Some of the AI follow ups and summaries are a bit boilerplate. Often need to upload the transcript into another LLM to get the responses I need.
What problems is the product solving and how is that benefiting you?
Making my time more efficient by quickly generating notes and follow ups from calls without user input. Allows for quick reference to past conversations without user error or forgetfulness.
showing 41 - 50