Gong
Gong.ioExternal reviews
6,454 reviews
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Gong is the best tool for sales intelligence, training and review
What do you like best about the product?
Superb integrations with Zoom and Google Meet.
Recording and transcriptions are produced within less than an hour.
Excellent service from the team.
Trackers can be used to identify specific issues quickly and get a digest (e.g., customer issues/pricing issues).
Recording and transcriptions are produced within less than an hour.
Excellent service from the team.
Trackers can be used to identify specific issues quickly and get a digest (e.g., customer issues/pricing issues).
What do you dislike about the product?
I wish Gong would produce call summaries, including highlights and sentiments. Call summaries would help me prioritize which calls to watch, and easily identify issues. That would save a lot of time.
Also, having summaries reported back to Hubspot would be perfect to keep the CRM in sync regarding customer and sales status.
Also, having summaries reported back to Hubspot would be perfect to keep the CRM in sync regarding customer and sales status.
What problems is the product solving and how is that benefiting you?
Coaching becomes significantly easier by onboarding sales reps with key calls.
Analytics is made easy by searching transcripts for relevant data point, as well as the use of trackers.
Analytics is made easy by searching transcripts for relevant data point, as well as the use of trackers.
A simple way to get feedback from coaches and accelerate deals
What do you like best about the product?
Easily tagging my internal coaches for input on positioning, negotiations, and general feedback. It provides a way to communicate without sending snippets to every single person, instead I use the Comments section.
What do you dislike about the product?
Only downside that I have been able to see thus far is within the Insights feature. I have not used it to it's capability, or identified useful ways to analyze the data provided and improve my calls.
What problems is the product solving and how is that benefiting you?
Analyzing my conversations post-call with clients and prospective clients. It has enabled me to take less physical notes during a call and be better about Active Listening.
AI Words Capture
What do you like best about the product?
I like it since it is easier to transcribe any conversation, and we can quickly go back to it if we miss some information. It is straightforward to use as it will lower downtime on reviewing calls.
What do you dislike about the product?
The word capturing is less than 70% in accuracy; we can better understand the call is as if it has higher AI word capturing accuracy. This tool can be used to copy the note and be pasted to our tools.
What problems is the product solving and how is that benefiting you?
Gong is solving more accessible call reviews and sharing best practices amongst peers that can be top of its class. Getting more productive members where who applies the best practices shared.
Easy to use!
What do you like best about the product?
Love how intuitive the platform and the ease of sharing recordings with clients!
What do you dislike about the product?
The interface could be more aesthetically pleasing.
What problems is the product solving and how is that benefiting you?
1- Sending training recordings to clients
2- Referring back to conversations when there is a lack of clarity of "who said what"
3- Allows employees to listen to meetings they missed while out on PTO and/or who were not able to make meetings due to schedule conflicts
2- Referring back to conversations when there is a lack of clarity of "who said what"
3- Allows employees to listen to meetings they missed while out on PTO and/or who were not able to make meetings due to schedule conflicts
My Gong Experience
What do you like best about the product?
It helps us review our calls with clients
What do you dislike about the product?
So far so good. I haven't encountered anything that makes me dislike Gong.
What problems is the product solving and how is that benefiting you?
Helps us to review our previous calls and have a solid understanding of what transcribe during the call.
Great tool to identify who talked and when - really makes finding the snippet a quick process
What do you like best about the product?
Call quality and connectivity is not affected as the call is recorded. Having a visual diagram of who spoke is great if you want to skim the most important sections. Being able to copy the URL with the correct timestamp so your boss, etc. can view the snippet you care about is a helpful shortcut. In general, recording calls is beneficial for the team to understand sentiment, especially in a sales environment. No more playing telephone internally
What do you dislike about the product?
The transcription is good, but it is one area to improve. Maybe you could add a translator module, so I can type my name and the system recognizes the correct term the speaker is using. Basically, I want "find & replace" for audio that is based on user input either beforehand or after wards. It would be very helpful!
What problems is the product solving and how is that benefiting you?
Instead of playing telephone and having the salesmen try to articulate exact sentiment of each individual on the call, you get the real experience of listening to the call and seeing their faces. The ability to quickly scan through the parts where the most important speaker talked has saved me lots of time when trying to find right pricing or determine churn risk for calls I did not attend
Helping me improve my selling skills
What do you like best about the product?
Interactions stats help me improve certain aspects pf my pitch and the flow of the conversation
What do you dislike about the product?
The product needs more consistency,it feels like they are still ramping up the product capabilities.
What problems is the product solving and how is that benefiting you?
Good tool to get insight of my calls with prospects and learn how to improve
Very user friendly
What do you like best about the product?
Really enjoyed the interface and the integration with the other tools we use.
What do you dislike about the product?
I only used it for a couple weeks and I had no complaints. The reason we ended up switching was due to pricing.
What problems is the product solving and how is that benefiting you?
Gong was great at analyzing our calls to ensure we were saying the right things and taking the time to listen to prospects. The information that Gong is able to give to organizations is extremely valuable.
Best feature is conversation visibility
What do you like best about the product?
The greatest feature is the visibility of my old calls and the ability for them to be coached. An underrated feature is that I can look up convos I wasn't a part of and be able to listen in.
What do you dislike about the product?
Not sure about things I genuinely dislike as of now. I haven't been using the platform for very long.
What problems is the product solving and how is that benefiting you?
Gong is solving the ability to have accountable and trackable conversations that allows me to focus on a prospect at the moment and not worry about jotting notes.
Great product for insights and tips to get better
What do you like best about the product?
captures my call right from zoom, analyzes my call, and provides high-level analytics behind it enabling me to review and have my manager as well review and provide feedback
What do you dislike about the product?
I have to click around a bit to navigate but not a major deal.
What problems is the product solving and how is that benefiting you?
recording my calls and providing great coaching aspects on how to improve
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