Gong
Gong.ioExternal reviews
6,454 reviews
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Great at what it does
What do you like best about the product?
Easy to search video recording transcripts and manage calls. Can easily keep track of customer journey and share amongst the team and with customers and others.
What do you dislike about the product?
I do not have any dislikes at this time though it can sometimes be difficult to find the exact call if multiple accounts exist for the same client or are entered differently
What problems is the product solving and how is that benefiting you?
It integrates seamlessly with salesforce and makes coaching and reviewing easy. I can search keywords across multiple calls, skim calls quickly for talk points and so on.
useful tool
What do you like best about the product?
the interface is attractive and intuitive
What do you dislike about the product?
I feel like there's a lot of value that I'm not getting because I haven't taken the time to discover it. I think in-app notifications and prompts would be helpful.
What problems is the product solving and how is that benefiting you?
tracking calls
Excellent way to capture salient points from client calls
What do you like best about the product?
Alerts functionality based on keywords is a great feature.
What do you dislike about the product?
Nothing I can think of - Gong is a valuable product for me.
What problems is the product solving and how is that benefiting you?
Gain a better understanding of the needs of clients.
Great app to track efficiency and QC cals
What do you like best about the product?
The ability to have trackers on key words. This allows us to track calls, use it as input for training and improve customer service all around.
What do you dislike about the product?
None for now. It would help to have more AI inbuilt into the tool.
What problems is the product solving and how is that benefiting you?
It helps us record calls for us to refer later in cases of any issues. It's even great to track and create 'best practices'.
Gong helps your sales team tremendously
What do you like best about the product?
Insights, ability to see the transcript of the call, allow you to reflect on your call and what could have been done better. It also importantly allows you to listen back to understand if you've missed anything from the prospect.
What do you dislike about the product?
Accuracy at times may be slightly off especially in transcript.
What problems is the product solving and how is that benefiting you?
Learning from my own calls and other colleagues who are doing well, allow you to review what the prospect said and see if you had missed anything they mentioned
I don't spend entire meeting taking notes anymore!
What do you like best about the product?
Being able to capture and share snippets and soundbites from client meetings both internally and externally.
I don't have to take notes religiously during entire call.
Suggestions after the call mean I keep tabs on how much I am talking/monologuing and reminds me to let the client speak.
I don't have to take notes religiously during entire call.
Suggestions after the call mean I keep tabs on how much I am talking/monologuing and reminds me to let the client speak.
What do you dislike about the product?
Ensure you set up a privacy wall/waiting room. I initially hadn't done this, and clients from my next meeting would arrive at the current one - not a good experience.
What problems is the product solving and how is that benefiting you?
I no longer have to take notes religiously during call.
Gong suggestions make sure I stay aware of my speaking habits.
Gong suggestions make sure I stay aware of my speaking habits.
Sales representatives must have this tool
What do you like best about the product?
I like to use Gong to recall past clients. It's an invaluable resource for refreshing my memory before a new meeting with an existing or potential client, as there's no need to liaise with former account managers who may have left the company to get the information I need. Not only does it save me time when trying to bridge any knowledge gaps associated with past conversations, but by scanning through each call and focusing on specific topics, such as whether or not presentations were given/prices mentioned, etc., it gives me instant insight into what is most important to both old clients and potential future clients.
What do you dislike about the product?
One of the biggest issues I have with Gong is its long review and reporting process after a call has occurred. In sales, this can mean lost revenue or missed opportunities, as it can take up to twenty minutes to complete. I also find that there is limited training available on how to best use the platform; although I've been using Gong for two years now, only have I attended any live webinars on its features!
What problems is the product solving and how is that benefiting you?
Gong has been a life saver for me, helping to ease the stress and anxiety of important conversations.
Game Changer for Growing Sales Teams
What do you like best about the product?
Helps our sales team stay incredibly efficient. Love that you can upload scorecards and use those to train the team. Also the "search in call transcripts" feature is a great way to prep for your own demos. You can search keywords in other people's demos (i.e., names of competitors) to see what was said on other demos so you can bring it to your own!
What do you dislike about the product?
With lots of features & functionality comes ease of use. I wish there was more of a walk through or continued training on how to use Gong and best practices to get the full value out of the platform.
What problems is the product solving and how is that benefiting you?
Growing a remote sales team can be difficult & Gong has changed the game for us in that regard. New sales people spend tons of time in Gong and learn the most from listening to Gong calls and being able to search for specific things in calls. We also recognize our 5 star calls automatically in Slack so the team can hear what a good demo sounds like and continue to be inspired.
Really easy to use and delivers powerful insights
What do you like best about the product?
The analytical breakdown of a call is very impressive. It shows talk time per person, recommends improvements (eg. cut down on filler words, ask more Qs etc). The actionable insight that you can put into practice straight away will improve better outcomes for both a rep and the customer
What do you dislike about the product?
While the nudge emails are useful to ensure you don't overlook any actions that might be waiting on you, the emails can be a little much at times, particularly when being nudged despite the occasions where no action is required
What problems is the product solving and how is that benefiting you?
Gong helps me avoid the amount of note taking I need to do in a call and therefore I can be more present in the conversation. It also showed me that I don't pause for long enough after the customer is finished speaking to reply and that's something I was blind to
Gamechanger, even if you're not in sales
What do you like best about the product?
The absolute best part of Gong, as a CSM, is that it summarizes what I committed to do during a call, so I can be sure not to let anything fall through the cracks.
It's also an excellent way to capture and organize examples of "good" conversations/pitches to assist with training and upskilling.
It's also an excellent way to capture and organize examples of "good" conversations/pitches to assist with training and upskilling.
What do you dislike about the product?
The transcription is barely useable. I don't think the issues with it are unique to Gong, but there are AI services that provide bullet point documents summarizing conversations and I wish Gong could do this, too.
What problems is the product solving and how is that benefiting you?
Gong enables me to work at the pace my company would like me to, without sacrificing too much in terms of continuity and business intelligence. If I need to hand off a call, my teammates can go back and understand what was done in the previous one.
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