Gong
Gong.ioExternal reviews
6,454 reviews
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Would recommend, useful tool
What do you like best about the product?
My favorite features are the "share this snippet" feature and the transcriptions.
I work as an Account Manager in a technical field, so during calls I often get very technical questions that I'll need to share with colleagues for feedback. With Gong, I can now simply share the snippet and they can hear exactly how the customer asked the question. It makes sure nothing gets lost.
The transcriptions are useful because I can quickly search for key words to find specific parts of a call.
I work as an Account Manager in a technical field, so during calls I often get very technical questions that I'll need to share with colleagues for feedback. With Gong, I can now simply share the snippet and they can hear exactly how the customer asked the question. It makes sure nothing gets lost.
The transcriptions are useful because I can quickly search for key words to find specific parts of a call.
What do you dislike about the product?
Quality for Brazilian Portuguese and Spanish transcriptions could be better. It often doesn't recognize the words, especially if they are very technical or niche.
What problems is the product solving and how is that benefiting you?
Enables a smoother flow for my sales processes, makes it easier to keep track of deals and next steps, avoids lengthy transcription work, makes sharing information between teams easier.
improve myself
What do you like best about the product?
Listening to top salespeople calls ad reviewing mine
What do you dislike about the product?
The fact that calls get deleted even if you save them
What problems is the product solving and how is that benefiting you?
getting new pitching ideas
Call Recording for Account Management
What do you like best about the product?
I love how much time the "assists" feature saves me. I used to have to listen to entire calls when I was unsure if I missed follow-up items.
Call recordings have usually been eve more informative than company training for learning how to pitch new concepts.
Call recordings have usually been eve more informative than company training for learning how to pitch new concepts.
What do you dislike about the product?
The appearance could likely be updated. Also, how options are presented as a user types in the searchbar could be improved.
What problems is the product solving and how is that benefiting you?
Gong allows for my calls to be recorded and referenced later. It also is a valuable training tool.
Valuable tool for product managment
What do you like best about the product?
As a product manager, it's important to hear directly from the customer. Gong allows me to consume large amounts of unfiltered customer feedback without being on every call. It's an invaluable tool for me.
What do you dislike about the product?
No dislikes, but I'm primarily a consumer of the content and do very little to manage the application.
What problems is the product solving and how is that benefiting you?
Ability to gather large amounts of customer feedback/sentiment without joining every call.
Gong is powerful with analytics
What do you like best about the product?
Being able to sift through a call and find the sound bite I am looking for seamlessly. Gong is really great on the analytics side of calls and detecting what is being said. The search functionality is really good.
What do you dislike about the product?
The analytics in regard to deals I do not find insightful. I am unsure how Gong is plugged into our CRM, but the deals side that Gong sets forth within emails is wrong.
What problems is the product solving and how is that benefiting you?
Gong helps me by returning to recordings that need attention and finding information that was said on a prior call within seconds. It does a great job of finding information fast.
Gong is great!
What do you like best about the product?
I love that Gong automatically records & transcribes calls. It's great to know that you can talk with a prospect or client and not worry about notating everything a client says because you can always go back and listen. It's excellent for giving and receiving feedback on your phone skills. I also love that it makes it easy to send a call recording to a colleague to catch them up to speed on what's happening with a client.
What do you dislike about the product?
I feel like finding calls can be difficult in Gong. The search bar doesn't always pull up the right call, and the search filters can be clunky. Once you learn how to find things in Gong it's not a big deal.
What problems is the product solving and how is that benefiting you?
Gong is helping with coaching reps on their conversation skills. It is becoming a system of record for all phone conversations reps have within the organization.
Gong has been a great way for me to evaluate my performance on customer calls
What do you like best about the product?
I like that Gong provides me interesting analytics like talk time ratio and pause length. I also like that it's tracking how many meetings I'm taking, and how interactive those meetings are.
What do you dislike about the product?
I wish the automated summary after a call gave me easy access to all the analytics for the call, instead of one highlighted analytic
What problems is the product solving and how is that benefiting you?
It's providing an evaluation tool for customer success calls
Great for Coaching
What do you like best about the product?
As a team lead, one of my main responsibilities is to provide feedback to our team members. Gong gives me the tools to be able to watch, review calls (timely too with speed functions), and provide the feedback I want by creating custom scorecards.
What do you dislike about the product?
Sometimes the search functionality is a bit clunky. I wish there was a better organization for calls vs. demos vs. other activities. However, this is a minor gripe as it doesn't get in the way of being able to use it productively.
What problems is the product solving and how is that benefiting you?
Gong is giving me the ability to provide consistent and focused feedback to all of our team members. It also has great AI that can pick up lots of valuable phrases and actions during the call to be able to jump to key points without having to thumb through.
Great tool
What do you like best about the product?
Gong's interface (UI) is sleek. On top of that, it's very easy to find a topic by just searching it.
What do you dislike about the product?
Well, I'm not sure if it's the company that I work on or the tool. The fact is, I don't receive as many feedbacks as I wanted to.
What problems is the product solving and how is that benefiting you?
Follow-up questions after a meeting (To-do list)
very easy to use
What do you like best about the product?
you can request feedback for your calls directly on the platform, by sending the call directly to a quality analist or a TL
What do you dislike about the product?
the translation to words sometimes is not accurate, which may difficult the job of reviewing calls
What problems is the product solving and how is that benefiting you?
I get feedback for my calls and I get the chance of listening to them again and see the points where I can improve
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