Gong
Gong.ioExternal reviews
6,433 reviews
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Great for call recordings and review summary
What do you like best about the product?
I like the ease of use when it comes to getting the summary of the recordings of our Sales Representatives. It is very useful to search and narrow the needed recordings. I frequently use it - which I may say is user friendly - to listen to the calls and may it be from the website itself or through the integration with Salesforce.
What do you dislike about the product?
There was nothing that I like or maybe I have not gotten the full access but from the time that I used it - all is good.
What problems is the product solving and how is that benefiting you?
I can easily filter out the conversation of our sales representative which minimize the time since the transcript is available and can easily track it in Salesforce.
Streamlined Sales Calls and Insights with Gong
What do you like best about the product?
I find Gong invaluable for managing my sales pipeline and as a notetaker for calls, as it has significantly changed my life by saving me a lot of time. It records and uploads meeting notes to Salesforce automatically, freeing me from note-taking. This allows me to focus better on assessing conversations, knowing Gong handles note-taking. Gong offers features the previous platform lacked, such as robust call note-taking and advanced AI capabilities. Setting it up was easy, with helpful team support. I appreciate the insights Gong generates, helping us understand buyer intent and improve our sales forecast. The meeting notetaker and AI search for pipeline queries are essential features for me. Its ease of use and connectivity with other platforms make it a tool I'd buy again.
What do you dislike about the product?
I don't think I would change anything. But I do think that sometimes the notes could provide better insights.
What problems is the product solving and how is that benefiting you?
I use Gong to manage my sales pipeline, saving time on note-taking by automatically recording calls and uploading notes to Salesforce, which enhances my focus and generates better insights for forecasting.
Incredible tool to stay organized and have an overview of my accounts in a few seconds
What do you like best about the product?
Great call recording feature that gives you a summary of what was discussed on the call, autogenerating follow up emails.
You can select an account and ask Gong questions about it. This helps me prepare before client calls, but also have a quick overview of problems that our team needs to solve for that client.
You can select an account and ask Gong questions about it. This helps me prepare before client calls, but also have a quick overview of problems that our team needs to solve for that client.
What do you dislike about the product?
Sometimes a few details aren't accurate on the call summary.
What problems is the product solving and how is that benefiting you?
Not having to rewatch a call to know what was discussed.
The ability to know what's going on with an account without having to re-read all emails and call recaps.
The ability to know what's going on with an account without having to re-read all emails and call recaps.
Insightful and Game-Changing Sales Tool for SDRs
What do you like best about the product?
Using Gong has completely transformed the way I approach sales calls and follow-ups. The platform is incredibly easy to use, with a clean and intuitive interface that makes navigating through calls and insights seamless. Integration with our CRM and other tools was effortless, allowing me to quickly sync data and stay organized without any hassle.
What sets Gong apart is the sheer number of features it offers, from call recording and transcription to AI-driven insights and performance analytics, which empower me to continually improve my outreach strategy. The actionable feedback and team collaboration features have boosted my confidence and effectiveness as an SDR. Overall, Gong is a game-changing tool that has elevated my sales performance and helped me close more deals.
What sets Gong apart is the sheer number of features it offers, from call recording and transcription to AI-driven insights and performance analytics, which empower me to continually improve my outreach strategy. The actionable feedback and team collaboration features have boosted my confidence and effectiveness as an SDR. Overall, Gong is a game-changing tool that has elevated my sales performance and helped me close more deals.
What do you dislike about the product?
One area where I think it could improve is the speed of call transcriptions. Sometimes, I wish the transcriptions would process faster to help me review calls and follow up more quickly.
What problems is the product solving and how is that benefiting you?
Gong solves several key problems that we face in sales every day. First, it eliminates the guesswork by automatically recording and transcribing calls, so I never miss important details or action items. This helps me stay organized and ensures follow-ups are timely and accurate.
Gong makes it easy to collaborate with my team by sharing calls and best practices, which helps us all get better faster. Overall, Gong has boosted my productivity, sharpened my skills, and helped me hit my targets more consistently.
Gong makes it easy to collaborate with my team by sharing calls and best practices, which helps us all get better faster. Overall, Gong has boosted my productivity, sharpened my skills, and helped me hit my targets more consistently.
Great Way to Stay on Top of Accounts
What do you like best about the product?
Usage of flows and being able to see all communication easily with my accounts. I also like the email AI feature especially after recorded calls.
What do you dislike about the product?
It doesn't synch to salesforce. Thus it requires me to do a lot of f/u steps for logging.
What problems is the product solving and how is that benefiting you?
Gong helps me stay on top of renewal process. Also helps me keep track of key points discussed in a meeting.
From Spreadsheets to Strategy: How Gong Transformed Our Revenue Org
What do you like best about the product?
Gong has been transformational for our revenue organization. We’ve moved from fragmented spreadsheet workflows to AI-enabled strategy using Deal Boards and AI Briefs, which has improved forecast confidence and alignment across sales, success, and enablement teams.
The bi-directional CRM sync has significantly improved data hygiene with fewer gaps and more trust in the pipeline. We’ve also embedded Gong recommendations directly into manager packets, which has elevated frontline coaching. Outliers are improving, and leaders have clearer visibility into deal risks and coaching moments.
This clarity has empowered enablement to build better programs around what reps and managers actually need, especially in renewal and expansion motions. The increase in scorecard reviews, from fewer than 150 annually to 10 per week per manager is a testament to the cultural shift Gong has helped drive.
The bi-directional CRM sync has significantly improved data hygiene with fewer gaps and more trust in the pipeline. We’ve also embedded Gong recommendations directly into manager packets, which has elevated frontline coaching. Outliers are improving, and leaders have clearer visibility into deal risks and coaching moments.
This clarity has empowered enablement to build better programs around what reps and managers actually need, especially in renewal and expansion motions. The increase in scorecard reviews, from fewer than 150 annually to 10 per week per manager is a testament to the cultural shift Gong has helped drive.
What do you dislike about the product?
While the Account AI feature is strong at the individual account or deal level, Gong’s ability to surface and proactively notify insights across accounts is still limited and somewhat surface level.
Crucial enablement workflows, like spotting competitive trends or scaling coaching best practices, still require too much manual digging (pulling vs. pushing). I’m confident you’ll get there, but this is a gap today for teams looking to operationalize insights at scale.
Crucial enablement workflows, like spotting competitive trends or scaling coaching best practices, still require too much manual digging (pulling vs. pushing). I’m confident you’ll get there, but this is a gap today for teams looking to operationalize insights at scale.
What problems is the product solving and how is that benefiting you?
Gong is helping us solve several key challenges across forecasting, deal execution, coaching, and enablement alignment.
Forecast Confidence: By centralizing deal activity in Deal Boards and AI Briefs, we’ve moved away from inconsistent rep notes and spreadsheets. This gives sales leaders a reliable, real-time view into pipeline health and deal progression, improving forecast accuracy and reducing surprises.
Manager Coaching Consistency: Gong has embedded coaching into the manager workflow. Scorecard reviews have gone from a once-in-a-while activity to a weekly habit, enabling better performance conversations and faster ramp times.
Data Hygiene: Bi-directional CRM sync ensures updates made in Gong reflect in Salesforce and vice versa. This creates cleaner data for downstream teams and more accurate reporting.
Enablement Impact: Because we can see common objections, messaging gaps, and renewal risks across accounts, enablement is now building training programs based on real trends—not assumptions. Gong helps us prioritize the right content and coaching moments.
Time Savings and Scalability: Gong saves us hours each week on call reviews, pipeline inspection, and rep shadowing. That time gets reinvested into strategic activities like coaching, planning, and targeted enablement.
In short, Gong has made our revenue team more aligned, more efficient, and more strategic.
Forecast Confidence: By centralizing deal activity in Deal Boards and AI Briefs, we’ve moved away from inconsistent rep notes and spreadsheets. This gives sales leaders a reliable, real-time view into pipeline health and deal progression, improving forecast accuracy and reducing surprises.
Manager Coaching Consistency: Gong has embedded coaching into the manager workflow. Scorecard reviews have gone from a once-in-a-while activity to a weekly habit, enabling better performance conversations and faster ramp times.
Data Hygiene: Bi-directional CRM sync ensures updates made in Gong reflect in Salesforce and vice versa. This creates cleaner data for downstream teams and more accurate reporting.
Enablement Impact: Because we can see common objections, messaging gaps, and renewal risks across accounts, enablement is now building training programs based on real trends—not assumptions. Gong helps us prioritize the right content and coaching moments.
Time Savings and Scalability: Gong saves us hours each week on call reviews, pipeline inspection, and rep shadowing. That time gets reinvested into strategic activities like coaching, planning, and targeted enablement.
In short, Gong has made our revenue team more aligned, more efficient, and more strategic.
Great Tool - Sales calls
What do you like best about the product?
Gong is an extremely powerful tool for tracking and analyzing customer interactions. The automatic call transcription is accurate and saves a lot of time, while also allowing you to easily search for keywords. The conversation insights help identify best practices within the sales team as well as individual areas for improvement.”
What do you dislike about the product?
Although it is a robust platform, Gong.io could still improve in some areas. The dashboard contains a lot of information, but it is not always intuitive for new users — the learning curve can be somewhat steep
What problems is the product solving and how is that benefiting you?
It concentrates practically all the information necessary to continue a first meeting
The UI/UX is very cool, the features are also very helpful
What do you like best about the product?
Its a great tool for sales teams. And is of great help for the product marketing team. It acts as a perfect bridge for teams to ensure success as both the teams are very codependent on each other for success. In sales ennoblement space its one of the best softwares
What do you dislike about the product?
Its expensive thus it gets difficult to justify the cost sometimes to the management
What problems is the product solving and how is that benefiting you?
Its a great tool to evaluate and monitor your sales teams performance. We use it for Sales enablement, understanding voice of customer , identify gaps in selling process and evaluate weekly performance of the revenue team.
Gong is a great tool. I love how it provides a historical client backup and how it outlines tasks.
What do you like best about the product?
ease of usage. I like how provides tasks after a call.
What do you dislike about the product?
I wish I could control which client calls are recorded vs just note taking.
What problems is the product solving and how is that benefiting you?
I think from a historical perspective this allows me to review previous notes and track tasks. Gong makes it so easy to follow up.
Gong. The ultimate note taker tool.
What do you like best about the product?
The best thing about gong is the user friendly nature of the software. You treat Gong as a participant in your meetings and it just sits there to take your notes. You don't need to worry about doing it yourself and can concentrate on your meeting instead of jotting down notes. The meetings are recorded and if you missed anything, you can go back and review it. The integration with AI allows you to search the conversations with each client and review /prep for you future calls.
What do you dislike about the product?
Gong has the tendency to interrupt in the first 10-15s of a meeting to let the client know it will be recording the call. This usually happens when someone starts speaking and interrupts the conversation. It would be best to alert right when Gong appears instead of when someone starts talking.
What problems is the product solving and how is that benefiting you?
Gong allows me to have an opened conversation without missing any information. Since everything is recorded and summarized, we can go over the notes at the end and ensure everything was captured.
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