Gong
Gong.ioExternal reviews
6,450 reviews
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Gong best software for recording.
What do you like best about the product?
It is easier to record and retract recording for notetaking.
What do you dislike about the product?
Gong developer need to improve the way AI collect information.
What problems is the product solving and how is that benefiting you?
It helps us to record amd recollect conversation in the meeting or in calls.
Gong Experience Review
What do you like best about the product?
Gong is helpful whenever I do my 1:1 coaching with my team. I can easily know and understand the talk track they have. I can easily search for a call whether it is via the rep's name, account name, or even keywords. Also, having the call brief feature gives me a high-level overview of what the call is all about.
What do you dislike about the product?
Although there is no such thing as a perfect translation, it would be better to improve this. It will be helpful especially if there is a long call and we just want to skim/scan through the transcript. Also, this would help with the accuracy of the phrases/words when searching.
What problems is the product solving and how is that benefiting you?
The behavior of the Sales representatives when it comes to their conversation with their customers. I can easily check what transpired on the call because of the summary included. From there, we can plan what actions we need to take in order to improve the conversations.
Gong is the most incredible sales tool I've ever used.
What do you like best about the product?
The search, the transcript, and the AI-based language tools (being able to categorize certain things as follow-up, questions, etc.) allows me to never take call notes again. I can review the context of conversations either verbally or in text and understand the tone, body language, and a myriad of other non-verbal communication cues.
I can also send snippets of each call to my manager for coaching, in which I can get real feedback on the calls I run (with or without my manager sitting in on the call). It also allows me to take my own growth into my hands.
This is the greatest sales tool I've ever used and I actually look forward to using it, reviewing calls, and being proactive in making sure everything was covered. It also makes the follow-up so much easier but knowing what points or information I had promised in the call. No ball ever gets dropped.
I can also send snippets of each call to my manager for coaching, in which I can get real feedback on the calls I run (with or without my manager sitting in on the call). It also allows me to take my own growth into my hands.
This is the greatest sales tool I've ever used and I actually look forward to using it, reviewing calls, and being proactive in making sure everything was covered. It also makes the follow-up so much easier but knowing what points or information I had promised in the call. No ball ever gets dropped.
What do you dislike about the product?
The initial voice message can be a bit jarring - the one where the automated voice goes "This call is recorded for coaching purposes". I think the volume can be less loud. Sometimes it comes out in the middle of while everyone is talking and can feel really disruptive.
What problems is the product solving and how is that benefiting you?
Gong is solving a few problems for me: 1) Missing any follow-up items 2) Accurate go back in time and reference how I spoke to a client or how a client spoke to me 3) Collective memory on how a call went.
This all benefits me because I can be confident that I am never missing anything. Whether it is with a client or with my management, the call serves as proof as to why something happen or didn't happen. It is all recorded and conceretely referenceable, good or bad. This also helps me track my own growth, feel that I am more confident in my delivery, or have taken tips & feedback from management and other colleagues about my communication.
This all benefits me because I can be confident that I am never missing anything. Whether it is with a client or with my management, the call serves as proof as to why something happen or didn't happen. It is all recorded and conceretely referenceable, good or bad. This also helps me track my own growth, feel that I am more confident in my delivery, or have taken tips & feedback from management and other colleagues about my communication.
Great tool for calls
What do you like best about the product?
Gong separates the piecs of the call very well (intro, demo, questions, etc..) so if you need to find a specific part of the call it is very easy. Furthermore it is really helpful with its transcription as it is quite accurrate and a much faster way to find the information you want from a call.
What do you dislike about the product?
The downside about using Gong is the lack of a search feature. If I am looking for something specific that happened in the conversation, for example, in a topic of a product, if I want to search a technical piece within the demo, it would be nice to have a way that could lead me to that part of specific conversation.
What problems is the product solving and how is that benefiting you?
They are helping with the ease of locating data that needs to be referenced in the future. They help with tracking who was on calls and what was said so that we can have a reference point. This is especially helpful when working on longer projects as information can be lost or forgotten
Good
What do you like best about the product?
I can go back to my calls whenever. It allows me to share snippets of calls. Helps my team improve call quality.
What do you dislike about the product?
We are unable to record calls from google meet
What problems is the product solving and how is that benefiting you?
Gong helps in quality and also helps us improve
Great Platform, Could use better connection.
What do you like best about the product?
The live recording and listening in to active calls is fantastic! It is also great that there is the option to see who did what percentage of the speaking. Beyond that, it is great to see which calls actually occur without having to check with each one of my teammates after the fact to see if it actually happened.
What do you dislike about the product?
I have experienced less than satisfactory connection/latency when viewing video calls, whether I am viewing live or after the fact. Plus, the video quality is pretty low quite often.
What problems is the product solving and how is that benefiting you?
Gong solves for business intel. More specifically, it makes it possible for me to easily go back to one place to review all of my meetings in order to adjust my wording to communicate better with prospects.
Hong has been very helpful with the overall tools and options, could have been more specific.
What do you like best about the product?
It gives you in-detail options and improvisations space, helps you undesratnd and gives more ideas to work on scenarios for later future purpose. Has come up with good number of options to impliment. Quick results. The best part is it gives you option also to tag the person whom you want to be kep aware about the call. Cut short a certain part pf the call that y0ou want a review on.
What do you dislike about the product?
I wish it could also let us know the end result of what the advertiser pace and tone could be helpful to us, as been working into an international platform. The tone and improvisation from the advertiser point of view also can make sure how well we can make it work more better and better.
What problems is the product solving and how is that benefiting you?
It helps me give ideas and improve more and more on the persobal front on how can I make my calls more customer centric and help me grow no matter where. Helped me and my organization grow.
It is what i need
What do you like best about the product?
It helps my Quality Analyst give me feedbacks time to time. It allows me to listen to my calls whenever i need to.
What do you dislike about the product?
The transcription is not great. It never identifies my speech. It also spells words differently.
Also AI could really help gong give me insights on breaking down the conversation.
Also AI could really help gong give me insights on breaking down the conversation.
What problems is the product solving and how is that benefiting you?
Keeping a record of the conversation. Helping me remember the topics discussed. Compare calls to know my progress.
Very good interface
What do you like best about the product?
Easy to understand interface and provides good information
What do you dislike about the product?
Page load time is a bit high with good network connection
What problems is the product solving and how is that benefiting you?
It helps me understand where i am going wrong in a call
Great tool for manager
What do you like best about the product?
Easy to use and review team calls. Ability to leave comments with time stamps and transcripts.
What do you dislike about the product?
Adding gong to calls can be challenging when its not automatically set up.
What problems is the product solving and how is that benefiting you?
allows me to review my team meetings and discept common customer feedback
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