Gong
Gong.ioExternal reviews
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Great for Intel and pipeline tracking
What do you like best about the product?
Ease of use and call transcript/summary features
What do you dislike about the product?
Could be easier to navigate between calls/accounts
What problems is the product solving and how is that benefiting you?
Intel on calls and tracking pipeline
Customer Success Enabler
What do you like best about the product?
Gong works in the background and the AI does a fantastic job capturing the meeting recording and summarising the session.
It saves me 5-15min per meeting with the helpful email follow-up feature. What I also find really helpful is the ability to listen to recordings of my colleagues to improve my engagements.
It saves me 5-15min per meeting with the helpful email follow-up feature. What I also find really helpful is the ability to listen to recordings of my colleagues to improve my engagements.
What do you dislike about the product?
I've been using the tool for more than a year now and don't have any negative feedback.
What problems is the product solving and how is that benefiting you?
Reduce time to summarise the meeting and next steps.
The best tool for onboarding/follow ups/learning
What do you like best about the product?
Love the different functionalities that are a huge time saver!! Summary/next steps/big sections of the call. It is amazing to ramp up and learn from each other and make sure we have all customer context. Huge tool for all new team members, onboarding is much easier thanks to gong.
What do you dislike about the product?
The follow up emails are a bit too long and stiff, would love to have maybe 2/3 options depending on the tone needed. The AI could definitely be improved with better answers, more details, giving us a chance to interact more with it to orient the answers and so on.
What problems is the product solving and how is that benefiting you?
Note taking/ next steps / customer context and history/ new team member onboarding
Increases visibility and accountability
What do you like best about the product?
I can create visibility based on my activity
There is accountability through recordings
Easily access older calls
Summaries of calls
Evaluate pipe
There is accountability through recordings
Easily access older calls
Summaries of calls
Evaluate pipe
What do you dislike about the product?
There are many instances wherein the recording option stops working
Many times clients complain of being unable to login with gong invites
There is no privacy in terms of who can access what- such as visibility settings
Many times clients complain of being unable to login with gong invites
There is no privacy in terms of who can access what- such as visibility settings
What problems is the product solving and how is that benefiting you?
I am able to review calls, get AI summaries, share recordings with my leadership for feedback, and not bother about taking notes while I'm on the call. I get to focus on the call instead of taking manic notes.
Easy recording with GDPR compliance
What do you like best about the product?
The ease to add the gong recorder to record the call, the permisions it takes from the users which helps us not to ask for permissions again which we might miss sometimes
What do you dislike about the product?
The intial setup, it took a while to connet it with outlook, could do it without help - a walkthough would be appreciated
What problems is the product solving and how is that benefiting you?
Getting the entire teams calls in one place, sharing recording, the summary generation of the call, teh auto transcript comes very handy
Gong - AI Meets Recorded Calls
What do you like best about the product?
Gong is great at taking the recorded session and uses its AI to break down the meeting into a summary of notes and topics.
What do you dislike about the product?
The call summaries are not always 100 percent accurate but fairly close.
What problems is the product solving and how is that benefiting you?
Its helping to solve cross deparement knowledge sharing of exactly what is being discussed with our customers and uncovering common pain points in our customer base.
Doing More With Less
What do you like best about the product?
Now with Call Spotlight, my life as a CSM and Implementation Specialist just got easier. While I'm juggling multiple calls on a daily basis this allows me to do my follow-ups in seconds but equally important if there is important information/feedback that I need to present to my teams, a quick ask does the trick to bring the right information to internal teams.
What do you dislike about the product?
Sometimes the Call Spotlight can be inconsistent when asking a generic question across multiple accounts. As an example I could ask "Write an email follow up" and sometimes it will write a correct email follow up and sometimes it will write bullet points. Not sure if this is just based on conversations or just the A. I doing its own thing
What problems is the product solving and how is that benefiting you?
Allowing me to review my deals in one page at a glance but also maximizing my time with my tasks by doing it all in one platform.
Gong for business calls
What do you like best about the product?
I really like to use gong for my business calls. The main advantage is the fact that i do not have to make notes while i speak with clients. I often use the gong recordings to prepare my calls. I use Gong everyday. It is easy integrated and easy to use.
What do you dislike about the product?
I would love to have a better search function so that i can find past calls easier.
What problems is the product solving and how is that benefiting you?
I dont have to make notes and i am perfect prepared for the next call. + i dont forget things we spoke about
Great tool to capture meetings
What do you like best about the product?
Reliable recording of meetings with decent AI generated captioning. Shareable links allow you to share with customers and teammates alike.
What do you dislike about the product?
Wish the search feature had better filters and capabilities.
What problems is the product solving and how is that benefiting you?
Keeping an accurate record of the conversations had in onboarding to ensure scope and timeline are met.
Gong delivers with AI tools that save loads of time and help answer nuanced business trend questions
What do you like best about the product?
Summary and AI features so you don't have to listen back each call, easy tagging and categorizing, smart playlists, great support and documentation, easy prompts to deliver and provide call coaching, stats to support team coaching and improvement.
What do you dislike about the product?
No downsides other than making sure you have a strategy in place for the trends you want to measure and making sure you're enabling teams well with getting the most out of this powerful tool!
What problems is the product solving and how is that benefiting you?
Gong gives our exec team insights into customer trends on the ground - be it product or service feedback- and provides data for hard to quantify trends like dissatisfaction with granular features. AI summaries save loads of time from teams having to enter call notes or create follow up emails, enabling them to move faster and cover more calls in a day with effective tailored follow up messaging.
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