Gong
Gong.ioExternal reviews
6,440 reviews
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Essential tool
What do you like best about the product?
Gong is an essential tool for any company that serves customers via voice, it provides a summary of the call, cuts parts to fill a library, we can tag a collaborator for a later feed, search for a specific word, among many other things ..
What do you dislike about the product?
sometimes there may be a second cut.....
What problems is the product solving and how is that benefiting you?
It has helped me to listen to conversations with employees, analyze the conversation
Gong a great tool
What do you like best about the product?
Simple to review info from past calls and preivious interactions from other members of my org. I also enjoy the AI tool to summerize calls and help me quickly write notes and recap emails. I use it for 85-90% of all my exsisting active SF accounts.
What do you dislike about the product?
No dislikes at this time, search optimization could possibly improve but as a whole the tool is great and easy to use.
What problems is the product solving and how is that benefiting you?
Gong helps me better understand past conversations and have more information at my dispoal going into and after calls. I'm a dilgent note taker but its never bad to have an extra transript for anything missed.
Easy to Use Platform! Helps Reviewing Sales Calls - Must Have
What do you like best about the product?
Gong is absolutely necessary to review sales conversations. I particularly like the new AI feature which helps me find the right snippets more easily. Additionally, the transcript is very helpful and accurate. The fact that Gong integrates with Hubspot is also a significant benefit.
What do you dislike about the product?
The platform currently focuses mainly on English conversations. However, I would appreciate even better language options, such as German calls.
What problems is the product solving and how is that benefiting you?
Gong is a useful tool for improving my sales conversations. It allows me to review older conversations and double-check any difficulties that may have occurred during the call. It's also easy to share recordings internally for further analysis. Additionally, it's a great tool for my manager to review my calls and provide feedback.
Great product, its a game changer when taking and reviewing notes for meetings
What do you like best about the product?
The new AI experience is great. Makes such a difference and captures all the relevant sections of the meeting. The specch recogntion is one of the most accurate I have seen and its great for follow up reminders. Its easy to send copies of the meetigns internally and to customers. All round #1 product in this space in my opinion.
What do you dislike about the product?
Actually don't see any downsides. Occasionally the AI specch is incorrect but its very minor.
What problems is the product solving and how is that benefiting you?
Saving me time makin gand actioning meeting notes. Recording of training for customers. Reveiwing meeting information and sharing with colleagues
Gong coaching
What do you like best about the product?
I like the ability to write remarks when listeing and reading to calls for reps. It gives a nice structure for coaching
What do you dislike about the product?
Sometime not the correct language when listening and reading.
What problems is the product solving and how is that benefiting you?
Coaching with a structure.
Easy to find they key words in a call and to refer it when coaching.
Also the summary function is good.
Easy to find they key words in a call and to refer it when coaching.
Also the summary function is good.
A brilliant revenue intelligence platform
What do you like best about the product?
Gong is easy to use and easy to implement. It's a system that is genuinely helping sales reps. Our AEs use it to improve their meeting game. It can also create great meeting summary emails. They are using Gong if not every day then most days. For managers it gives you transparency to your deal pipeline and individual AEs' strengths and development areas. On top of that Gong creates great content for salespeople.
What do you dislike about the product?
- Be mindful that while with help of Gong it will be easier for your AEs to create a meeting summary to your CRM, they actually might use that as an excuse for not doing it. Hence, follow up.
- Nordic languages are at an ok-level not allowing you to fully use all functionalities.
- Nordic languages are at an ok-level not allowing you to fully use all functionalities.
What problems is the product solving and how is that benefiting you?
Coaching for AEs and pipeline & sales performance transparency for managers.
GONG REVIEW
What do you like best about the product?
You are able to listen to calls that you may be struggling with.
What do you dislike about the product?
I would like to see feed back, on what could have been better. There need to bad calls on there to, to know what not to do.
What problems is the product solving and how is that benefiting you?
To hear different call seniros and I can know how to handle them accordingly.
Great Sales governance tool
What do you like best about the product?
The transcription of the recordings multilanguage are excellent. I always can go back and review if something was missing. Easy to get the recordings.
What do you dislike about the product?
The AI summary sometimes says a bunch of nonsense. Never use it.
What problems is the product solving and how is that benefiting you?
The coaching piece tied up into one platform instead of using multiple places is great. At the same time we have centralized sales info in one place for different uses.
Great tool for Customer Success
What do you like best about the product?
I like being able to rewatch the calls and not having to take notes manually during the meeting. It's helpful to share snippets easily with other team
What do you dislike about the product?
Nothing to add, it is a helpful tool to use
What problems is the product solving and how is that benefiting you?
As a CSM, Gong allows me to track all customers conversations, I'm able to go back to find parts of the meeting that are relevant for my work, and share internally with the team information that clients shared. It's also easy to browse to find past meetings.
Gong, AI tool for my commercial and non commercial meetings
What do you like best about the product?
Love the highlights and recommendations, also the next steps
What do you dislike about the product?
Nothing really, is a great tool mainly for my commercial calls with potential customers
What problems is the product solving and how is that benefiting you?
To have acccess to follow up notes and next steps with potential customers such as a quick way to link with Sales Force and follow up there too.
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