Seamless Integration and Outstanding Support Elevate Team Performance
What do you like best about the product?
Gong has played a key role in enhancing the performance of our commercial team. The implementation process was straightforward and uncomplicated, and the support provided by the Gong team whenever needed has been excellent. Our commercial team uses the tool daily, sharing call summaries via Slack across various teams, which enables more informed decision-making. Additionally, the wide range of integrations has allowed us to efficiently and effectively connect our Salesforce, Slack, and Gong environments.
What do you dislike about the product?
Previously, we were unable to ask questions at the Company level, but with the latest releases, this limitation has been addressed!
What problems is the product solving and how is that benefiting you?
Visibility has greatly improved for us. Now, we can monitor the number of calls made, track their duration, and ensure that the correct discovery process, such as MEDDIC, is being followed. What stands out most is our ability to share call summaries and outline next steps across the business using Gong. Previously, none of these capabilities were available to us.
Great solution for reflection and personal growth
What do you like best about the product?
Gong integrates with Salesforce which is important for seamless tracking for myself and my team. I also like the coaching tips it provides in regards to patience, ratio of speaking per person, talking speed, and more. It allows you to reflect on your calls and do better the next time.
What do you dislike about the product?
Sometimes the AI summary emails miss the most important parts of the convo so I feel like I'm always having to revamp those.
What problems is the product solving and how is that benefiting you?
Gong allows us to reflect on our conversations and be more mindful in future conversations. It's also a great place to pair share with colleagues and provide feedback to one another. This tool also gives us a chance to ensure we're really solution selling and driving value as opposed to 'feature selling.' I always scan my transcripts for certain words that prompt value selling. And, last, I appreciate the AI summary. While it's not perfect, it gives my email some structure to build off of.
Enhances Call Review and Collaboration Effortlessly
What do you like best about the product?
I enjoy using Gong for its call briefs that provide a comprehensive recap, highlighting key points and delineating next steps clearly. This feature is immensely helpful in allowing me to quickly scroll through large amounts of call data to find relevant sections without missing critical information. I love how Gong enables me to look back at call participants and share recordings with customers effortlessly. The ability to send call snippets to ProductBoard is another feature I greatly appreciate, which facilitates smooth collaboration with the Product team. The AI-powered highlights are a time-saver, accurately identifying and extracting necessary information, which means I don't need to manually sift through extensive call details. Gong integrates seamlessly with Teams and Zoom, providing auto-recording capabilities that enhance my workflow. Its integration with ProductBoard is invaluable for including customer calls in feature suggestions. Overall, the software speeds up the collection and sharing of information, making it a fantastic tool in my daily operations.
What do you dislike about the product?
Sometimes it doesn't track all the participants on a call. It would be helpful if that data could be cleaner and easy to access. Just make sure each person that joins is tracked and their name and email are logged and can be later accessed.
What problems is the product solving and how is that benefiting you?
I use Gong to track customer information, brief on customer history, and share call recordings. AI-generated call highlights save me time by outlining key points and next steps. The integrations with Teams, Zoom, and ProductBoard enhance my workflow and collaboration.
Smooth UI, Great Sales Tool with Minor Lag
What do you like best about the product?
I really like Gong's user interface; it is the smoothest I've encountered compared to other tools. It was the quickest for me to get accustomed to, which made the transition seamless. The 'to do' section is particularly valuable as it allows me to filter specific tasks, ensuring that I reach out to exactly the people I want to connect with. This specific feature streamlines my workflow and ensures effective communication. The integrations with Dialpad and Salesforce work great, enabling a cohesive operational ecosystem. Additionally, the setup process for Gong was exceptionally smooth and easy, having us up and running in just a week or two.
What do you dislike about the product?
I noticed that the Gong interface slows down and gets kinda laggy at certain times, especially when I'm running multiple flows with a lot of contacts spread out.
What problems is the product solving and how is that benefiting you?
I find Gong helps keep my contacts organized, creates tasks for follow-ups, nurtures relationships, and tailors communication flows to different personas efficiently.
Boosts Productivity with Efficient Call Management
What do you like best about the product?
I really appreciate Gong’s capacity to allow me to easily find old calls, which is helpful for retrieving and reviewing previous conversations. The ease of searching through transcripts and being able to watch recordings quickly is another standout feature for me, as it saves time and effort. These features are significant productivity enhancers, enabling me to focus on strategic initiatives without being bogged down by the need to write down and memorize numerous key details. This enhances my overall workflow and efficiency by keeping me strategic and productive during actioning phases.
What do you dislike about the product?
I find it challenging when I forget to add Gong to a call beforehand, making it hard to include Gong once the call has started. Additionally, if I'm not the host of the call, Gong sometimes fails to join automatically, despite the meeting being on my calendar. This leads to missed recordings, forcing me to revert to more traditional note-taking methods.
What problems is the product solving and how is that benefiting you?
I use Gong to transcribe calls and take notes, capturing details for future follow-up. It enhances productivity by allowing focus on strategic initiatives without memorizing details, and finding old calls and transcripts is easy, boosting efficiency.
Helpfull tool in a busy and fast changing world.
What do you like best about the product?
great to capture action items and keep track of requirements and discussion details
Also really helps when different attendees have different accents which can make it difficult to interpret or keep up with complex discussions.
What do you dislike about the product?
if Gong as mistakenly ejected from a meeting it can't be invited to re-join
What problems is the product solving and how is that benefiting you?
helps capture requirements
helps with action items
helps review calls days or weeks after they took place
Essential for Onboarding, but Manual Organization Can Be Tedious
What do you like best about the product?
As a new employee (Account Manager), Gong has been critical in my onboarding efforts. It's not only given me an entire library of call recordings separated by account and rep to prep for my sign off of mock demos, but it's also given me extremely detailed notes on each of the accounts that are in my name. I like this best about Gong as it's given me confidence to show up in my role knowing the inner workings of how my clients utilize our product (particularly given there are many ways to use it). I use it every day to uncover notes and watch my colleagues recordings to come up with ideas that make sense in my own workflows.
What do you dislike about the product?
There is a manual nature to using the platform specifically as it relates to segmenting calls and making folders for onboarding. It requires other reps to be diligent about what calls (demos, renewals, etc.) make sense to include in trainings and there is another layer of manager approval to keep these calls up to date.
What problems is the product solving and how is that benefiting you?
This tool addresses the challenge of manual onboarding and the lack of detailed notes from client conversations. It automatically takes notes and lets me use AI to ask questions about what is working well or why clients appreciate the platform they are using. With these notes, I am able to have more meaningful and productive discussions with my manager, colleagues, and clients about the status of their accounts.
Great for Post-Meeting Notes, But Intro Needs Improvement
What do you like best about the product?
outlined notes post meetings are very helpful
What do you dislike about the product?
intro it makes at beginning of meetings not the best in my opinion
What problems is the product solving and how is that benefiting you?
It is helping me prep better for future meetings and allowing me to analyze key points discussed, etc.
Call Recording Makes Gong Easy to Recommend
What do you like best about the product?
I find Gong incredibly valuable for its call recording feature, which is the centerpiece of my positive experience with the tool. This feature allows me to listen to my past calls, which in turn helps me to improve my skills in offering and proposing to clients, thus enhancing my performance. The setup process was not difficult, which made the transition smooth. I also appreciate the general quality of services provided by Gong, which gives me confidence in considering it again in the future. Additionally, the integration with SFDC ensures a seamless workflow, further bolstering the efficiency and effectiveness of using Gong in my workplace. Overall, Gong provides good services that meet my needs effectively, and I rate it an eight out of ten for recommendation.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I use the product to review past calls, improving my client proposals and offers.
Has saved time by generating summaries and follow-up emails after calls
What is our primary use case?
My main use case for Gong involves call recordings, transcripts, and follow-up emails.
Gong records all of my conversations, so I can easily go back to those conversations in case I missed anything or need to follow up accordingly. Gong will automatically send me transcripts, highlights, and overall summaries of the calls I have, as well as follow-up emails that I can then use.
What is most valuable?
I enjoy that Gong easily summarizes my calls and call notes, so I can easily action them for my accounts after the call.
The best features Gong offers include the fact that it summarizes my calls, AI-generated follow-up emails, and overall call notes.
The AI-generated follow-up emails help me in my day-to-day work by definitely saving time and helping my overall workflow, as opposed to me having to go back into the call and listen to it again or read the transcripts before creating a follow-up email. This already has it ready to go as soon as the call is done.
Gong has positively impacted my organization by definitely saving time, as we have a very big focus on utilizing AI. AI-generated follow-up emails and summaries definitely save me time, and the fact that we can take snippets and share them, whether internally or externally from the call, is seamless and rather simple.
What needs improvement?
I chose a nine for Gong because I think there's always room for improvement. Even if I can't pinpoint exactly what it is, I wouldn't say any product is perfect, so I'm sure there are ways to improve Gong. If I knew exactly how, I would love to share.
For how long have I used the solution?
I have been using Gong for four years.
What do I think about the stability of the solution?
Gong is pretty stable, and I have not experienced any downtime or technical issues.
What do I think about the scalability of the solution?
Gong has definitely been scalable with our needs.
How are customer service and support?
I have never needed to contact customer support for Gong.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not previously use a different solution before Gong.
What was our ROI?
I am not involved in measuring the ROI from this particular product, but I can say that I personally benefit in time saved in my workflow.
Which other solutions did I evaluate?
I did not evaluate other options before choosing Gong.
What other advice do I have?
I would say Gong has helped me save a noticeable amount of time compared to my previous workflow and has made collaboration easier.
My advice to others looking into using Gong is that I think it's very useful, very helpful, very efficient, and will definitely help save time.
I rate Gong a nine out of ten.
