Gong
Gong.ioExternal reviews
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absolute must for an inside sales leader!
What do you like best about the product?
If I had to pick one feature that really has me hooked on Gong it is the breakdown of the call - talk time percentage to be specific. My team always thought they were engaging in a two way, evenly distributed sales call until I was able to visually show them how much listening they were actually doing. That alone has been a game changer for us!
What do you dislike about the product?
Would really like to see a true call transcription feature as my marketing team would love to use Gong for their podcasts and webinars... would be a great way for you guys to sell more seats too... just saying :)
What problems is the product solving and how is that benefiting you?
I needed to visually show my executive team, as well as my reps, how little listening we were actually doing on our calls. We needed a mind-shift internally around how we wanted to engage with our prospects... did we want to present to them, or did we want to help them solve a problem. Being able to dissect our calls to this level of detail has helped everyone become more customer centric.
Recommendations to others considering the product:
take it for what it is... a teaching tool.
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