Gong
Gong.ioExternal reviews
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Speed up sales growth!
What do you like best about the product?
Gong does two things super well. One, it lets reps continuously learn from each other and themselves by archiving all calls (good ones and ugly ones) and making them easy to surface for reviews. Two, it's super helpful for going back and taking notes. You'd be amazed at the listening skills I've acquired in my time using Gong.
What do you dislike about the product?
I wish gong would transcribe the audio of the call....
What problems is the product solving and how is that benefiting you?
Sales training is hard enough. There's no better training than your peers. Mirroring the good reps and coaching up the underperformers would be a lot harder without Gong.
Great AE Coaching Tool
What do you like best about the product?
I love that when I am on back to back demos, I can review the call later and jot down any relevant pieces of information that I missed the first go around. We also pick one gong call a week to listen to on our sales team and give feedback on questions we should have asked.
What do you dislike about the product?
Sometimes gong used to pick up snippets of other calls so the call you wanted to review might not have the entire recording. However, I know they are working on this!
What problems is the product solving and how is that benefiting you?
Gong is helping me personally continue to improve my skills as an AE. I love that it shows me the percentage of time I am talking vs my prospect.
Biggest contribution to improving my sales skills
What do you like best about the product?
My favorite thing about Gong.io is that everything is done automatically. When I begin a demo call, Gong immediately joins without me having to do anything. As an AE team, we all gather once a week to play one rep's call in front of the entire team for constructive criticism. The first time, no one wanted to go. Now we fight to go next. For me personally, I can also go back to any call and re-listen to any key point to find something that I forgot to write down. Gone are the days of having incomplete and spotty notes with vital information missing.
What do you dislike about the product?
I wish it had more transcripting. It currently shows you areas where a particular topic is discussed (i.e. pricing) but a complete transcript would be very powerful and make it easier to pinpoint super specific parts of the call.
What problems is the product solving and how is that benefiting you?
This is helping our leaders better coach our reps on discovery, demoing, and objection handling. It's also helping leadership ensure our messaging and presentation is consistent across the entire team.
absolute must for an inside sales leader!
What do you like best about the product?
If I had to pick one feature that really has me hooked on Gong it is the breakdown of the call - talk time percentage to be specific. My team always thought they were engaging in a two way, evenly distributed sales call until I was able to visually show them how much listening they were actually doing. That alone has been a game changer for us!
What do you dislike about the product?
Would really like to see a true call transcription feature as my marketing team would love to use Gong for their podcasts and webinars... would be a great way for you guys to sell more seats too... just saying :)
What problems is the product solving and how is that benefiting you?
I needed to visually show my executive team, as well as my reps, how little listening we were actually doing on our calls. We needed a mind-shift internally around how we wanted to engage with our prospects... did we want to present to them, or did we want to help them solve a problem. Being able to dissect our calls to this level of detail has helped everyone become more customer centric.
Recommendations to others considering the product:
take it for what it is... a teaching tool.
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