Gong
Gong.ioExternal reviews
6,434 reviews
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Great tool
What do you like best about the product?
Gong was easy to start using and I now use it for every call. It allows me to focus on the conversation rather than note taking, which allows me to be a better listener and a better account manager. The transcript is pretty accurate and is a massive timesaver for writing follow up emails and sumarising actions from the call. While it took some getting used to, it's also good to see metrics like talk ratio and any words we're overusing so we can be better communicators.
What do you dislike about the product?
The "ask anything about this call" feature isn't as powerful as other GenAI summary tools. Currently I copy and paste transcripts into another tool to summarise and ask questions about the transcript. It's definitely usable but could be better.
What problems is the product solving and how is that benefiting you?
Saving time writing out notes, summarising, and following up
Helping with communication - pointing out where we can improve and how we compare to peers
Helping with communication - pointing out where we can improve and how we compare to peers
A must have for any Sales & BD Professional
What do you like best about the product?
The search capabilities combined with the AI tools these days are incredible. As a partner manager, I can stay up to date on easily 300% more calls and sales cycles because of them.
What do you dislike about the product?
Not much - Although I do I wish it was a little easier to set up search parameters.
What problems is the product solving and how is that benefiting you?
I can easily keep abreast of sales cycles that I've developed and past on to my sales team. I can also identify deals that may be prime for me to assist with/work on.
Best of the best
What do you like best about the product?
The ability to have the call brief summary helps immensly in understanding quickly what happened on calls. I have tried other softwares and Gong is KING.
What do you dislike about the product?
Most of the time I am looking for the most recent call and it takes a lot of clicks. To search for the customer, find the call, open it up, and then find then see the summary and then finally click on the call takes so many steps. It would be nice to have a go to most recent call feature.
What problems is the product solving and how is that benefiting you?
Gong helps me quickly identify next steps, challenges, and positives of each customer call.
Gong has been a insights tool.
What do you like best about the product?
It's been consistent and provides good sales intelligence, and has been very value adding to our sales motion.
What do you dislike about the product?
It can come up with more intelligence features.
What problems is the product solving and how is that benefiting you?
It helped us deep-dive into the sales pitches and analyse better.
A great tool for sales orgs of all sizes!
What do you like best about the product?
Gong has been super helpful throughout my career in a variety of ways! Some more obvious than others - listening to past calls, shadowing senior coworkers, gathering summaries of calls, etc. But the other features which have made a HUGE difference are the call analytics & coaching to help me get better, Gong building out feedback or follow-up items in an actionable list, and the newer features of AI even allowing me to write better follow-up and recap emails.
The platform is super easy to use and I use it nearly every day. I'm glad that every company I've worked for has used it and hope that continues throughout my career.
The platform is super easy to use and I use it nearly every day. I'm glad that every company I've worked for has used it and hope that continues throughout my career.
What do you dislike about the product?
I have no real complaints about Gong, the platform is continually being updated and improved.
What problems is the product solving and how is that benefiting you?
Gong is helping me improve my conversations with customers as well as helping with follow-up & action items. It is saving me time from writing down notes and allows me to be fully present & engaged during meetings.
Rich and useful
What do you like best about the product?
Call analysis details. Easy and quick way of improving yoir calls.
What do you dislike about the product?
Nothing in particular, except for the fact that sometimes call summaries are imperfect.
What problems is the product solving and how is that benefiting you?
Time spend during client calls
Gong helps me to stay on track!
What do you like best about the product?
Key highlights by AI
Track all activity linked to an account.
Integrations with other technology providers.
Track all activity linked to an account.
Integrations with other technology providers.
What do you dislike about the product?
The transcripts in Dutch could improve further.
What problems is the product solving and how is that benefiting you?
Help customers better.
Great addition!
What do you like best about the product?
I love the summary that gong provides after every call! It is so helpful and saves a lot of time.
What do you dislike about the product?
For some calls the turn around time is longer then I would hope.
What problems is the product solving and how is that benefiting you?
It is really helping with creating a summary of all of our calls to ensure we have a quick, easy and effective way to communicate to our team what happens on calls.
Great tool for using in Product
What do you like best about the product?
We use Gong in product by leveraging smart and keyword trackers, these tools help us identify user feedback and their use cases
What do you dislike about the product?
I dislike that we cnnot ask Gong to analyse all data that is has and provide some analysis of the calls data per some period of time
What problems is the product solving and how is that benefiting you?
It helps our team to identify users feedback via recorded calls.
Excellent RevOps platform
What do you like best about the product?
Call recordings, call stats, auto generated follow-up emails. Seamless way to quickly update yoruself on an old conversation with a prospect, remember the points of rapport and pain.
What do you dislike about the product?
The ONLY thing I would like to see from Gong is to include discussion of pricing in the auto-generate follow-up emails.
Perhaps a feature where Gong wil select the best calls (based on its internal metrics) from the team in any given week and highlight them to manager.
Perhaps a feature where Gong wil select the best calls (based on its internal metrics) from the team in any given week and highlight them to manager.
What problems is the product solving and how is that benefiting you?
Reducing admin time so I can focus on lead sourcing and pipeline touchpoints.
Remembering specific pain points in a call is easier when Gong can summarise for you.
Allowing new team members to onboard quickly and scale their skills.
Remembering specific pain points in a call is easier when Gong can summarise for you.
Allowing new team members to onboard quickly and scale their skills.
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