Gong
Gong.ioExternal reviews
6,433 reviews
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Used for 6 months
What do you like best about the product?
Training ability to review my own calls, colleagues and tag my manager at tough spots.
What do you dislike about the product?
Can be time consuming, but worth it. Need to create a process that we use Gong on a continual basis.
What problems is the product solving and how is that benefiting you?
Training.
Great product for Training!
What do you like best about the product?
Categorization of call topics are beyond helpful!
What do you dislike about the product?
Haven't come across anything just yet; perhaps easier ways to search...?
What problems is the product solving and how is that benefiting you?
Trainings are simplified and faster.
Great Tool for Information Sharing and Continuous Improvement
What do you like best about the product?
It is extremely easy to 'listen' to keywords or topics that are meaningful to me and monitor their trends over time in a visual sense. The ability to then immediately go to specific sections of calls that mentioned what I cared about and hear the actual customer themselves is powerful.
What do you dislike about the product?
The UX/UI is still in a very much 'in progress' stage but this is to expected with a newer application and it still does what it needs to do which is what matters.
What problems is the product solving and how is that benefiting you?
As a product manager Gong makes it easy for me to monitor how our customers are speaking about our products - without the need to jump in multiple calls throughout the day. I can also monitor how our team speaks about the products and ensure we are best presenting their value to our customers.
Great Tool
What do you like best about the product?
Being able to track interactivity, time spent speaking, filler words and ability to enter notes/ask for feedback.
What do you dislike about the product?
The transcript is not accurate. Some of the words are not transcribed properly and don't make sense.
What problems is the product solving and how is that benefiting you?
Tracking and improving the quality and consistency of calls held with existing customers. Ensuring that the right topics are addressed during these calls.
Gong for Customer Success...
What do you like best about the product?
Gong allows you to be in several places at once. Whether helping the team improve their soft skills, listening to important meetings that I couldn't make, or sending on important customer feedback to other departments, Gong has us covered.
What do you dislike about the product?
Some important calls have gone unrecorded due to edge cases that Gong can't cover yet...they'll get there.
What problems is the product solving and how is that benefiting you?
Knowledge sharing, coaching, product feedback, etc.
Gong helps me improve my skills and give valuable feedback to my cosorkers1
What do you like best about the product?
Interact with my coworkers and share with my customers
What do you dislike about the product?
editing functionality of post-calls so i can share only a portion of the call when needed. Better interface to add/remove Gong while on a call
What problems is the product solving and how is that benefiting you?
the quick summary based on call topics allows me to focus on what matters most and listen to a call in-context. This saves a lot of time for me and allows easy management of topics
Recommendations to others considering the product:
Prepare your team ahead of deployment surface the WIIFM for the end users from gaining full visibility to avoid a suspicious "big-brother" internal attitude. If managed correctly you will get great cooperation and better perforemance
Sales managers must
What do you like best about the product?
It make my life so easy. I can monitor, coach and analyse my team's calls with higher results improvement
What do you dislike about the product?
Nothing really. It's a part of our sales toolkit.
What problems is the product solving and how is that benefiting you?
Finding the most important part of "what needs to be improved" for each AE
Its always 20/20 in hindsight
What do you like best about the product?
Review any customer call
Focus on key portions of the call
Make important tweaks to you r sales pitch (ie. tonality, good/bad habits)
Focus on key portions of the call
Make important tweaks to you r sales pitch (ie. tonality, good/bad habits)
What do you dislike about the product?
Not necessarily a dislike but wish we could arrange calls by opportunity stage in SFDC
What problems is the product solving and how is that benefiting you?
Business Problems: Sales Learning Enablement
Benefit: Better calls by understanding a customers needs and how they would use the platform everyday! Especially since we are creating a market from nothing!
Benefit: Better calls by understanding a customers needs and how they would use the platform everyday! Especially since we are creating a market from nothing!
A Great Tool For Product Managers
What do you like best about the product?
As Director of Product Management, Gong allows me to quickly and efficiently LISTEN to customers in calls I did not participate in and to hear the customer DIRECTLY instead of through a Sales Engineer or a Sales Person 'translation'. The user interface highlight the sections where the customer is speaking, so that I don't need to scan the entire call manually to get to the important parts
What do you dislike about the product?
There is nothing I dislike about Gong !!!
What problems is the product solving and how is that benefiting you?
It is very often a challenge for Product Managers to get the customer's requests and feedback first-hand, and time never allows us to join or listen to all calls. Gong saves me precious time, and at the same time grants me easy access to the relevant parts of important calls.
The ability to also share calls between various stakeholders in the organization if very handy as well.
The ability to also share calls between various stakeholders in the organization if very handy as well.
Recommendations to others considering the product:
Just give it a try. Value is proven very quickly
Great tool for sales teams to learn what is working and what isn't
What do you like best about the product?
The fact that I can easily give feedback to our sales team even if I didn't have the time to join the call when it happened. With Gong I can easily analyse sales calls and find out what works and what doesn't.
What do you dislike about the product?
Can come up with anything that I would dislike about Gong. It delivers what it promises.
What problems is the product solving and how is that benefiting you?
We have managed to identify common questions our prospects tend to ask during qualification calls and adjust our call structure to answer these question before these are even asked.
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