Gong
Gong.ioExternal reviews
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Great for reviewing calls
What do you like best about the product?
Using Gong has made pulling information from long calls a breeze. With Gong, I am able to find specific information in both my own and my teams calls.
What do you dislike about the product?
The only challenge is sometimes the video quality is not great. it can be hard to see what is on the screen
What problems is the product solving and how is that benefiting you?
specific information that you may overlook during calls. filler words are great as well
Recommendations to others considering the product:
better video quality would be great.
Gong is amazing
What do you like best about the product?
Gong allows me to take less notes, I can always go back and review what was said by the customer. It also allows me to share important information with other colleagues and share with the customer as well. It means less rescheduled meetings because the customer can share the call with other people in their internal organization.
What do you dislike about the product?
I wish there was an edit feature, often when Gong first joins the call there is a few minutes before the customer joins. If I need to send a the customer a link to review the call, they have to hear the silence or internal talking before the call really gets started.
What problems is the product solving and how is that benefiting you?
I've found Gong to help solve customer disputes, when they say we committed to something we can play back the recording. I've also stopped taking notes during the call which allows me to really focus on what the customer is saying.
Recommendations to others considering the product:
Please add an editing tool!
Actually helpful insight
What do you like best about the product?
The fact that you can search for specific things that were said during a call, organize by keywords and common fillers is truly a game changer when it comes to reviewing my work with my Manager.
What do you dislike about the product?
Sometimes it doesn't sync with our other software, which leads to calls not getting recorded. But I'm thinking it might be an internal error.
What problems is the product solving and how is that benefiting you?
The ability to analyze how quickly and effectively I'm driving value to prospects.
Gong- Useful and Educational
What do you like best about the product?
I like the ability to go back and clarify notes, as well as use it as an educational tool for future web meetings.
What do you dislike about the product?
Only knock, the voice in the beginning. Disrupts the convo and the flow I am making the customer. Plus prospects may think it's weird, but its not a big deal.
What problems is the product solving and how is that benefiting you?
I am reclarifying my notes, and making sure the commonalities I get meeting from meeting help me in the future. Crisp and clean notes.
Recommendations to others considering the product:
Very useful to everyone for clarifying notes in sales meetings!
Good for call analysis
What do you like best about the product?
Ability to speed up recordings, and break out by topics
What do you dislike about the product?
THe picture quality when reviewing the associated video is not great
What problems is the product solving and how is that benefiting you?
Training and and catching up on obgoing business
Gong review
What do you like best about the product?
The ability to go back and listen/learn from my calls
What do you dislike about the product?
The accessability by my management to hear calls
What problems is the product solving and how is that benefiting you?
Coaching
Recommendations to others considering the product:
.
AE
What do you like best about the product?
The fact that I can return to any call and review what I said. I dont have to take notes anymore
What do you dislike about the product?
Nothing really, the user interface is pretty good
What problems is the product solving and how is that benefiting you?
Sales insights
Recommendations to others considering the product:
Use it ! Its great
Great insights for our sales team
What do you like best about the product?
How easily Gong syncs with Salesforce and zoom to capture all of our calls and demos that happen. Great for the team to have a repository of calls with advanced data to analyze their performance!
What do you dislike about the product?
We're having trouble getting out ream to use the sharing and commenting portions of the tool, our problem and not Gong's :)
What problems is the product solving and how is that benefiting you?
Advanced training for the account executive team
Very awesome analytical tool
What do you like best about the product?
I like how you can search for any term and go right to that section of the call
What do you dislike about the product?
At first the load time for a call took a while but now it seems better
What problems is the product solving and how is that benefiting you?
Very easy call reviews for members of several different departments
Recommendations to others considering the product:
It is super helpful at all levels, I really love it.
Account Executive
What do you like best about the product?
Very easy to jump to points in the solution. Manager and colleague feedback is awesome too. A great solution to break down your meetings/presentations, understand what went well, what didn't and why
What do you dislike about the product?
Nothing that comes to mind, overall really helpful solution to evaluate the effectiveness of your presentations/meetings
What problems is the product solving and how is that benefiting you?
Become a better communicator as it relates to my product and sale person in general. Understand what works, what doesn't, what is important, what isn't
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