Gong
Gong.ioExternal reviews
6,433 reviews
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Great for call tracking/review
What do you like best about the product?
I like the ability to review my calls and share them with internal and external constituencies.
What do you dislike about the product?
I don’t have any dislikes that I can think of
What problems is the product solving and how is that benefiting you?
Reviewing our demos to help refine the sales pitch.
Tool works well
What do you like best about the product?
Gong is reliable, generally don't have any issues.
What do you dislike about the product?
No dislikes or issues, seems to do the job.
What problems is the product solving and how is that benefiting you?
Improved communication in a reliable way.
It is very easy to use and helps me analyze my calls.
What do you like best about the product?
I like the ability to review my calls, as well as go to specific areas of the call based on keyword.
What do you dislike about the product?
I wish there was an app, so I can listen to calls in my commute.
What problems is the product solving and how is that benefiting you?
How to talk about specific areas better. How to learn from my colleagues.
Gong makes working easy!
What do you like best about the product?
I love that I can reference any call at any point. Not to mention it makes it super easy to share internally and with our customers.
What do you dislike about the product?
I find it annoying that when you are sharing calls with customers it automatically sets a 5 day time period before it expires. We'd prefer for our customers to always have a place to listen.
What problems is the product solving and how is that benefiting you?
It helps us to review internal communications among various teams, review customer calls to prep for upcoming meetings, and being able to share so everyone can be on the same page.
Gong
What do you like best about the product?
I love being able to sit with my manager and break down calls
What do you dislike about the product?
Listening to my own voice in the calls
What problems is the product solving and how is that benefiting you?
Creating better phone calls and talk tracks
Good
What do you like best about the product?
It is easy to use for clients and has very little down-time.
What do you dislike about the product?
Sometimes it does not record all of my meetings and I cannot go back and reference.
What problems is the product solving and how is that benefiting you?
Live interactive demonstrations of our platform
Great sales tool
What do you like best about the product?
The ability to review past calls and demos
What do you dislike about the product?
The recording tool jumps in and out depending on when we have it scheduled to record.
What problems is the product solving and how is that benefiting you?
cales demo optimization
Great product, just needs video quality improvement
What do you like best about the product?
I love the ease of which the calls get recorded via GoToMeeting. Gong just joins and all calls are recorded.
What do you dislike about the product?
Video quality leaves a lot to be desired. I am sure it has to do with the compression, but trying to see what is happening in the video is very difficult due to lack of quality.
What problems is the product solving and how is that benefiting you?
We utilize Gong for both Sales and Support. I am a member of the Support team and we use the Gong videos to see issues that are being reported and so we can send them to our Development team for review.
Recommendations to others considering the product:
Great product and team at Gong
Awesome!
What do you like best about the product?
Love the ability to have send the recordings internally for feedback and thoughts so I may continue to improve.
What do you dislike about the product?
randomly had gong disconnect from my email browser so have had to reconnect a couple of times.
What problems is the product solving and how is that benefiting you?
Self improvement and ability to share recordings with many audiences
Incredible Insights and Prospect Engagement
What do you like best about the product?
Ability to share sessions with prospects
What do you dislike about the product?
Lack of useful transcriptions needs work.
What problems is the product solving and how is that benefiting you?
Solving collaboration, sharing and duplicate note taking.
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