Gong
Gong.ioExternal reviews
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Gong has helped me refine my communication skills to become a better all-around salesman
What do you like best about the product?
How Gong shows me any filler words along with the time spent talking vs. listening.
What do you dislike about the product?
It does not show me the word "umm" or other filler words that I hear myself using.
What problems is the product solving and how is that benefiting you?
How to communicate effectively to prospects in order to best fill their needs. I love how it shows the time I spoke vs. the prospect- this helps me see how conversational I'm being opposed to being a feature seller
Recommendations to others considering the product:
Will help being about a more conversational dialog that brings down the "salesman/prospect" barrier that prevents most from getting quality services to those who are seeking them.
Gong Review
What do you like best about the product?
The ability to listen to my colleague's calls while they are occurring.
What do you dislike about the product?
Not all of the calls record or if a call is rescheduled it will not record properly.
What problems is the product solving and how is that benefiting you?
Finding out best practices and being able to develop peoples careers.
Great for coaching and playbacks
What do you like best about the product?
Gong has been a great asset for our team training new members, exchanging tips across team members, and playing back our own calls to help us as we build proposals and think strategically about the info shared
What do you dislike about the product?
Sometimes, Gong is disruptive when joining but this has gotten less common (dropping on/off many times)
What problems is the product solving and how is that benefiting you?
More effective program recommendations based on being able to hone in on key details from conversations, share them with my manager first hand (rather than trying to explain them second hand) being able to listen to peers
Gong is Good
What do you like best about the product?
Gong is easy to use. I like to review my calls using Gong. Also creating a local number when calling on prospects seems to help.
What do you dislike about the product?
For what I need it to do, it does it well without any dislikes.
What problems is the product solving and how is that benefiting you?
recording my calls and listening to them after for improvements.
Also sometimes we use it for creating a local number.
Also sometimes we use it for creating a local number.
Recommendations to others considering the product:
Give it a try!
Good product
What do you like best about the product?
Easy to use. Great for me as I was ramping as an SDR.
What do you dislike about the product?
There isnt much that I dislike about gong
What problems is the product solving and how is that benefiting you?
listening to AE calls as an SDR
Gong product review
What do you like best about the product?
- Ease of use
- Training potential
- Transcription and trackers features
- Customer success - excellent service
- Training potential
- Transcription and trackers features
- Customer success - excellent service
What do you dislike about the product?
Compliance issues in EU, recording calls poses an issue in some countries and states. Gong has been trying to solve this issue but I don't feel the solution is quite there yet.
What problems is the product solving and how is that benefiting you?
Sales training
Onboarding
Sales managment and tracking
Onboarding
Sales managment and tracking
Customer Success Manager
What do you like best about the product?
I use Gong to review a lot of my calls to pick up on valuable pieces that I may have missed in my notes. It's also great for training opportunities to take your skills to the next level. It also picks up on keywords and segments of the call which makes it easy to navigate to the important parts.
What do you dislike about the product?
I have yet to be disappointed, honestly.
What problems is the product solving and how is that benefiting you?
Makes it simple to look back on calls and pick up info you may have forgotten or use them as a stepping stone for training.
Great Technology - Especially helpful for managers.
What do you like best about the product?
The ability to share calls with teammates and managers makes feedback easier than ever.
What do you dislike about the product?
The transcript functionality could be better. I was hoping to take less notes and rely more heavily on the technology to do the work, but it's definitely not perfect. Regardless, it's still helpful when you may have missed something during a call.
What problems is the product solving and how is that benefiting you?
Easier to shadow calls and provide feedback retroactively without actually making the time to join a call live.
Recommendations to others considering the product:
The software is very unique and the only one with which I'm familiar. It's definitely a game-changer.
Awesome tool
What do you like best about the product?
Gong allows you to review the game tape for your sales calls.
What do you dislike about the product?
Only complain with Gong is that I have had a few occasions where the recording has started late and I have missed the beginning of calls.
What problems is the product solving and how is that benefiting you?
Gong gives me on demand access to my calls which helps me tweak messaging and improve my sales strategy.
Great tool for new sales executive
What do you like best about the product?
The fact that you can see the percentage of talk time of each party really displays whether or not you are doing a good job listening to your prospect
What do you dislike about the product?
Glitchy sometimes and data isn't pulled in
What problems is the product solving and how is that benefiting you?
Training and development of sales executives. You are able to ask the questions you want to ask and get the feedback you need when its most convenient for each party involved.
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