Gong
Gong.ioExternal reviews
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Helpful Tool That Adds New Value
What do you like best about the product?
As a sales professional, I always make a point to record myself on my calls and listen back to them. I believe you can learn alot from that and Gong helps improve that even more. It gives you a new found ability to search your calls for specific keywords, topics, speakers, etc. It helps save ample time in the review process.
What do you dislike about the product?
I have only been using it for a few weeks, so have not found much that I dislike at this time.
What problems is the product solving and how is that benefiting you?
Self-improvement, reflection, but also improving the sales process by being able to look for certain words, topics, etc within the call that you want to document and use in your sales process.
Awesome sales coaching product!
What do you like best about the product?
The tool is very diverse. I can use it for hot seat sessions, listening in the car, or in one on ones. Immediately sending the team notes is great. Looking forward to diving into more filters and triggers.
What do you dislike about the product?
Need to have more previous pieces to the platform that work right away. Particularly based off sales methodology (ex: Sandler)
What problems is the product solving and how is that benefiting you?
Sales call coaching and flashing real time notes to the rep. Also building out a call library of strong calls.
Great Training Tool For Sales Teams
What do you like best about the product?
The ease of use and ability to quickly search by phrases. I also really like how it shows the talk/listen ratio and how many questions I ask during calls with clients/prospects. It's no surprise that the best reps have the best talk/listen ratio and ask the most questions.
What do you dislike about the product?
It only works on specific conferencing software like GoToMeeting. If it was able to simply record any call it would be a little more effective. Also, you need to be careful about state laws about recording, which Gong does but it's limited by your location data or zip codes I would assume.
What problems is the product solving and how is that benefiting you?
Being better on the phone, which I'm on the phone all day as well as my team. It's super simple and really easy to share calls with clients or the team. Really good way to share good calls as well.
Awesome to be able to hear all past calls
What do you like best about the product?
From an onboarding perspective this tool makes learning about our processes much easier
What do you dislike about the product?
Nothing so far, im fairly early in the learning but I havent encountered problems yet.
What problems is the product solving and how is that benefiting you?
Getting a better understanding of how people across the Org approach different topics with customers. Transparency about how different deals are going.
Recommendations to others considering the product:
Great tool
Insightful
What do you like best about the product?
The available recordings and the percentages of how much each person spoke while on a call
What do you dislike about the product?
Occasional delays in when the recording start
What problems is the product solving and how is that benefiting you?
I'm improving the quality of demos I'm giving. And getting more people to close while I'm on demos because of how much I was able to improve my presenting abilities thanks to Gong's recording assistance and training
Recommendations to others considering the product:
I can't see any reason NOT to get it. It's extremely smart and going to be used by many in the future because of how intuitive it is. It will give the best data available to assist in improving and increasing efficiency
Great platform!
What do you like best about the product?
I like how gong records my calls and lets me know who is doing the majority of the talking during the call.
What do you dislike about the product?
There's nothing that I really dislike about the platform. It provides good analytics about my calls.
What problems is the product solving and how is that benefiting you?
Before Gong, listening and providing feedback for a colleagues call, took time out of my day. Now I can playback the calls and analyze them during my down time.
Gong is great! It allows for you to listen to calls back and be used as a learning tool!
What do you like best about the product?
I like the ability to listen to my calls back to pick up important client information as well as being able to learn how to answer client questions better.
What do you dislike about the product?
I think sometimes the recordings take a while to come through on email-is their a way to speed this up.
What problems is the product solving and how is that benefiting you?
Learning how to answer client questions with more clarity
Gong for the win!
What do you like best about the product?
We are retrieving better discovery information after calls and being able to focus on the call at hand, rather than jotting down notes. I also like that you can search any call in history to review easily just by typing in the search engine.
What do you dislike about the product?
Search functionality at times is difficult but easily accessible. Sometimes it takes some time to find the exact phone call. I also am not a fan of the recording of voicemail's.
What problems is the product solving and how is that benefiting you?
The fact that gong provides insight to your calls and finding strength and weakness throughout the conversation has been huge. I do also like the extremely fast feedback/review that gong provides. It's almost instant after you get off a call that the call has been reviewed and analyzed.
Gong is great for a second ear
What do you like best about the product?
It breaks down when the customer and when the vendor is talking.
What do you dislike about the product?
How it is visible as another participant in the call. Sometimes we get questions as to "who is that?".
What problems is the product solving and how is that benefiting you?
Understanding how important it is to listen versus talk.
Review calls from other departments
What do you like best about the product?
I like how you can review calls from different departments. It's important to give some insight into how conversations are happening for Business development compared to customer success. If reps who are good want a better a bigger understanding of things. This is a great tool!
What do you dislike about the product?
I wish I could see my personal data in how many calls I have listened. How long, and which departments. Also, a better way to record calls without GoToMeeting so the SDR team calls could be recorded and handed off to the AE with the proper information.
What problems is the product solving and how is that benefiting you?
The cross training it has, the ability to review my own calls to see if there is anything I missed.
Recommendations to others considering the product:
The ability to have the SDR calls recorded, so when it is handed off to the AE they are fully up to date with the notes and the actual call to make sure everything is aligned.
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