Gong
Gong.ioExternal reviews
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Powerful coaching tool
What do you like best about the product?
The ability to "tag" calls midcall for coaching opportunities or requests.
What do you dislike about the product?
Call logging in Salesforce and integration of metrics w/ Salesforce opportunities and other objects.
What problems is the product solving and how is that benefiting you?
Visibility into sales calls, collaborative coaching environment.
Gong has been a great learning tool!
What do you like best about the product?
I just started out as an Account Executive and being able to hear others demos for training has been intstrumental. Also being able to record my demo and send it to the office for feedback has been super helpful.
What do you dislike about the product?
Sometime it can be hard to remember to log in beforehand and record my call.
What problems is the product solving and how is that benefiting you?
It is solving the problem of how to record demos and what is the best way to train new employees .
Gong - more engaged conversations!
What do you like best about the product?
Gong has allowed me to better understand what my customer truly needs as I can now devote all my time to listening to a prospect , rather than devoting some of my time to scribbling notes for later use. Now that I can always review calls, I feel much more engaged and more confident in linking their needs with our product's capabilities.
What do you dislike about the product?
I do not like that gong also records every voicemail as it makes searching through past calls more cumbersome. I'm guessing that I can fix this through settings though.
What problems is the product solving and how is that benefiting you?
Gong has lead to more engaging conversations, better demos, and a better awareness of poor habits on the phone.
Recommendations to others considering the product:
Yes, I would highly recommend this service.
Gong is great!
What do you like best about the product?
Seeing the percentages of who talks in a call is really awesome
What do you dislike about the product?
If there was a way to have Gong attached to a calendar, but then automatically not hop on certain calls because of who is scheduled to be on the call, that would be great!
What problems is the product solving and how is that benefiting you?
Really have only seen is as a helpful tool for our entire company.
Useful, practical, and helps you scale
What do you like best about the product?
UI is simple, and the fact that it helps you improve. Very valuable to be able to go back to calls and have a better understanding of prospects' thoughts
What do you dislike about the product?
the transcript while cool in theory, isn't very accurate from what I've seen so far
What problems is the product solving and how is that benefiting you?
help you do better demos with more structure, and also figure out more applicable ways to build value
Recommendations to others considering the product:
One of the first suggestions I had when i joined this new company is to implement gong. I couldn't recommend it highly enough for anyone who is thinking about ways to improve their sales process
Gong for Mid Level Business
What do you like best about the product?
Gong is very easy to manage from a Sales Ops perspective.
What do you dislike about the product?
Occasionally have issues with users OutLook calendars being disconnected with no notification to admins or users.
What problems is the product solving and how is that benefiting you?
We purchased gong to help our Sales Managers have a better view of what their reps are saying and how they can help their sales process.
We have heard back from our managers that they feel more connected with their team and we have a better idea of how everyone is selling our product.
We have heard back from our managers that they feel more connected with their team and we have a better idea of how everyone is selling our product.
Love it!
What do you like best about the product?
I love that I can hear words that I use a lot. The talk time is also huge for me. I like to make it a little competition with myself to decrease my talk time
What do you dislike about the product?
For a little while it wasnt jumping into my calls but that was fixed
What problems is the product solving and how is that benefiting you?
Makes it WAY easier for my calls to be reviewed and evaluated. My manager can leave me notes within that call with a time stamp letting me know what was positive or how I could have worded something differently.
Next-gen Call Recording & Feedback Software
What do you like best about the product?
The convenience of recording calls automatically + the AI involved to make providing feedback on a call extremely easy. The indexing and methods of finding calls or certain keywords is extremely helpful, too
What do you dislike about the product?
It doesn't record recurring calls and requires manual intervention to do so. Not a large setback but this improvement would be tremendously helpful in truly automating the process
What problems is the product solving and how is that benefiting you?
Having record of conversations + being able to provide feedback very clearly at key points during conversations
Great for Learning Faster through Feedback and Training
What do you like best about the product?
I really love the flexibility of Gong. It has been instrumental in learning faster, as well as an extremely helpful tool for our new hires. It's great self-realization exercise, as well - being able to pick out small things that you do, but never notice. Things like, not letting the customer/prospect speak enough, asking the right questions, or even saying "Ummm" a lot! They are able to log in and access a library of all different types of calls (good, bad, and everything in between). This makes it super easy to pair with an onboarding plan.
What do you dislike about the product?
I have a few calls that aren't customer or external calls that don't need to be recorded. Gong doesn't seem to be able to differentiate these and I'm having to remember to remove it from personal, internal calls. I hope this will become a feature soon!
What problems is the product solving and how is that benefiting you?
Onboarding, Learning faster through feedback, and Sales training. It hits all of these topics.
Use for customer calls
What do you like best about the product?
Gong is great at capturing vital information. It also allows you to speed up calls and look for certain areas within the call. It captures every word.
What do you dislike about the product?
Nothing...I think it brings a lot of value and can not really think of areas to improve.
What problems is the product solving and how is that benefiting you?
It allows me to focus more on the call and not worry about notes. Which makes for better conversations
Recommendations to others considering the product:
Try it out!
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