Gong
Gong.ioExternal reviews
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Call Review in minutes
What do you like best about the product?
The ability to dissect a call for game-film, follow-up, feedback, and note-taking by using the search function to find actual words used throughout the call.
What do you dislike about the product?
Occasionally calls will not be recorded, but this tends to only happen when things are re-scheduled, or the organizer is switched. What we always do to prevent that is copy Gong on the calendar invites, and that always works.
What problems is the product solving and how is that benefiting you?
Following up after meetings is critically important to our customers' success, and Gong allows to go back and check action items, deliverables, and time-sensitive work that is needed to be done so that nothing slips through the cracks, and we maintain customer satisfaction, ultimately leading to more renewals.
Recommendations to others considering the product:
Another great way to use gong is to monitor your consistent use of filler words like "um" "okay" "absolutely" and my least favorite question of all time: "does that make sense?"
Gong is super effective to evaluate where you need to improve your Sales
What do you like best about the product?
I like that it specifies what has been talked about the most that way I can analyze what the customer really needs before the follow up call.
What do you dislike about the product?
I don't really have anything I dislike, I feel Join.me is the reason most calls aren't recorded properly
What problems is the product solving and how is that benefiting you?
I am solving the needs of my customers. Really pinpointing what I need to improve, as an individual.
Recommendations to others considering the product:
Use IT!!
Indispensable tool for growing sales teams
What do you like best about the product?
Gong makes it incredibly easy to record calls, organize by topic, and spread that "tribal knowledge" throughout a sales team. It's easy to get set up and know that Gong will automatically record your calls for later review and sharing. I love the playback speed controls (1.25X, 1.5X, 2X) so I can review calls quickly and spend less time doing it. The transcriptions make it easy to find calls related to certain topics or competitive scenarios as well.
What do you dislike about the product?
The UI feels a little outdated--it's not clunky so much as it is just a little plain. I'm sure the design will improve with time and it does not interfere with the functionality.
What problems is the product solving and how is that benefiting you?
It makes 1:1s with my manager more effective, as I can quickly pull up specific points in a call for feedback and coaching, and new hires can go into the tool to listen to specific topics, people, or types of calls. I like reviewing my calls to find ways to improve, quickly go back in a call to find a point I didn't take notes on, and hear the nuances I may have missed the first time that can help pull a deal along.
Sales Development
What do you like best about the product?
I like how easy Gong is to use; it is literally integrated with everything I need it to be.
What do you dislike about the product?
It is in every call. There should be an option to include gong at the beginning.
What problems is the product solving and how is that benefiting you?
Sometimes, things slip the memory and it is useful to go back and read what interested the potential prospect.
A MUST for any sales organization.
What do you like best about the product?
The best part of Gong is the way they break down the speakers in the call, highlight when each participant is talking and the topics that were covered throughout the call. Also great are the keyword that are shown on each call.
What do you dislike about the product?
Sharing the call recordings with prospects could be a little cleaner - but overall still works well.
What problems is the product solving and how is that benefiting you?
- Better attention to calls with prospects
- Better follow up emails
- Great for coaching sales reps
- Great for getting full context on alls
- Better follow up emails
- Great for coaching sales reps
- Great for getting full context on alls
Easy to use and effective
What do you like best about the product?
Ability to give all attention to customr
What do you dislike about the product?
Sometimes people ask why it's there and get nervous the call is being recorded but I just assure them it's so I can review notes later.
What problems is the product solving and how is that benefiting you?
Ability to go back and listen to calls
Gong is Great
What do you like best about the product?
The ability to search for recordings as well as specific sections within a recording is high beneficial when I need to watch a number of different recordings.
What do you dislike about the product?
I sometimes don't have the option to turn it off if someone else has made the meeting and hasn't logged in for various reasons.
What problems is the product solving and how is that benefiting you?
It has helped us keep consistent messages throughout out sales presentations.
Awesome tool to maximize productivity
What do you like best about the product?
Gong is great because it can centralize calls from any Webex account within my company, but mostly because calls are searchable and readable.
What do you dislike about the product?
The fact that it don't enables me to select previously the calls I want to make available in Gong (mostly because there are some calls with sensitive information I don't want to make company-wide available).
What problems is the product solving and how is that benefiting you?
Enable the access of company-wide calls with customers, being able to search them according to the terms of my interest. It really helps to leverage internal knowledge.
My company uses Gong to record demos of our software, and I listen to the recorded calls to learn
What do you like best about the product?
I like that you can record them, play them back, & I think it's cool that you can visually see what subjects are talked about
What do you dislike about the product?
I can't think of anything! Perhaps making the chat more visually accessible?
What problems is the product solving and how is that benefiting you?
Giving new SDRs the opportunity to listen in on calls on their own time. We've gotten more experience out of it.
Great Sales Development Tool
What do you like best about the product?
I like the ability to completely review my sales calls and understand how to improve each time.
What do you dislike about the product?
There is nothing i dislike. The only thing that I have come into problems with is when audio is not recording on my calls.
What problems is the product solving and how is that benefiting you?
I realize how I use some words too much in my speech. I can reflect on ways to improve each time.
Recommendations to others considering the product:
very intuitive and easy to use.
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