Gong
Gong.ioExternal reviews
6,433 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to Use
What do you like best about the product?
The user interface is very intuitive. Had no trouble jumping in and navigating my call the very first time.
What do you dislike about the product?
The platform doesn't seem to understand accents in multinational discussions very well.
What problems is the product solving and how is that benefiting you?
I was able to use the platform to review the content of a call for coaching.
Good service for call recording and coaching
What do you like best about the product?
Transparency into calls across the company. You have the ability to improve your own calls by listening to others, and Gong allows for comments to easily be provided to help others improve. You can also loop in managers for feedback on specific parts of calls.
What do you dislike about the product?
Very sales-driven tool. Not enough customization for other non-sales entities in the company.
What problems is the product solving and how is that benefiting you?
We are solving how to collectively improve our call qualities. Benefits are immediate and actionable call improvements.
Recommendations to others considering the product:
Great for sales teams.
Powerful tool for sales reps and their managers
What do you like best about the product?
The ability to 'zoom in' to the performance of outliers in the team and analyze the reasons for their success / failure is unprecedented. This is the only scalable solution I'm familiar with.
What do you dislike about the product?
My company requires support of 10's of languages which is still a work in process.
What problems is the product solving and how is that benefiting you?
The ability to validate, replicate and share success, but also to identify nuances and create better alignment on the sales floor.
Recommendations to others considering the product:
These guys are so far ahead of the curve - it's amazing.
A great tool to review past calls
What do you like best about the product?
It is great to have the ability to look back on previous calls to ensure that our sales cycle is consistent and hits on all of the prospect's needs. There's nothing worse than not quite remembering a minor detail that you didn't write down but became more important at a later point.
What do you dislike about the product?
When on a Zoom call, the "company recorder" user is not very discrete.
What problems is the product solving and how is that benefiting you?
Consistency throughout sales cycles, better than taking hand written notes, sharing good calls with other team members.
Helpful sales training software, worth the subscription
What do you like best about the product?
Gong is great for recording sales calls and demos to review later or provide for training. The integration with google calendar and gotomeeting makes it very easy to add the recording tech to your call.
What do you dislike about the product?
The transcription needs a lot of work and labeling/ sorting calls should be easier. It pulls in the calendar invitation name, but needs more options for call tagging and categorization.
What problems is the product solving and how is that benefiting you?
Very helpful when note-taking isn't enough or when you want to not have to split attention between meeting and notes. Helpful for training of new employees.
Effective, High Quality
What do you like best about the product?
The product features both recently released and older ones. It is super helpful to see the subjects/painpoints addressed in the call, the talk time (and ratios) by each person, and then being able to assign it to a particular category for the team to review and learn from as well - that is super valuable.
What do you dislike about the product?
The UX and UI could be more intuitive. The workflows aren't currently at that level and the organization of gong is lacking. I'm looking forward to a better organized dashboard to complement the rest of the product's ease of use.
What problems is the product solving and how is that benefiting you?
Bottomline, Gong cultivates awareness of the sales rep and the team at large. It really helps you recognize what you're addressing during your calls, and in doing so, helps you realize what you're not touching upon in your sales calls that is probably worth addressing. I like being able to see what my colleagues calls consist of as well.
Recommendations to others considering the product:
I would encourage others to try out Gong as it addresses and coaches you on the basics needed to be a successful sales professional. It is super helpful to see your dialogue with a prospect or opportunity analyzed so you know what you need to improve upon.for future calls. Of course, it's also super helpful to be able to go back to a particularly strong call and see from a metrics perspective what about that call made it strong. I definitely recommend to any other sales professional! Give it a shot :)
Super simple to get Gong going
What do you like best about the product?
I have been very impressed with how simple it was to get started with Gong. The Speech to Text is accurate. This can make note taking after a call significantly easier.
What do you dislike about the product?
Not directly a Gong issue but there is no integration to Salesforce Professional edition.
What problems is the product solving and how is that benefiting you?
The Speech to Text is accurate. This can make note taking after a call significantly easier. It can be hard to keep track of what goes on in calls. Gong makes it easy to find the exact spot in calls where certain topics were discussed. This makes it fast to find key points and then use it in your discovery and consulting with customers. You can then easily use their own words to then present a solution for the customer that will connect with them.
Recommendations to others considering the product:
If you are looking for a coaching tool for sales calls Gong is a great option. The bigger time sink will be going through and reviewing the constant flow of new calls if you don't have a bit of a plan on how you are going to handle the call recordings it can get overwhelming.
Easy to listen to old calls!
What do you like best about the product?
Bars that tell you where in a call to refer to
What do you dislike about the product?
Sometimes it's confusing if Gong is integrated with other applications, not consistent when I receive an email with teh recording of if I'm joining a call that's not recorded, I don't always know in advance that I won't be able to refer back to it. Neither of these issues really take away from the product, would just be nice to have.
What problems is the product solving and how is that benefiting you?
I can go back to old calls and review conversations from other points in the sales process or customer life cycle instead of having to bug clients for info we already have
Really helpful for more than just sales
What do you like best about the product?
I love that I have access to real conversations, not just summarized notes from my team. I love the easy search function which allows us to glean insights from prospects and customers and easily share those exact comments, verbatim to our product team. The tagging and searching is really what makes this an extremely valuable tool for us.
What do you dislike about the product?
It can be time consuming to pour through and listen to so many calls. I wish there was an auto summary function or a red flag AI that could save me some of the effort.
What problems is the product solving and how is that benefiting you?
My sales team us using it for deep sales coaching, where as as the VP of CS for my company, I use it to coach my CSMs on how to run better QBRs, expansion and up-sell opportunity and rapport building. It's also extremely useful for having Product hear the same exact conversations that our sales reps are having vs just hearing the summarized version from the AE, which is usually tainted by their own agenda.
Extremely valuable little tool!
What do you like best about the product?
It is incredibly beneficial to have a recording and break-down of all of our calls.
It has made reviewing calls and improving talk tracks a breeze!
It has made reviewing calls and improving talk tracks a breeze!
What do you dislike about the product?
I know I am supposed to put in 40 characters, but there isn't anything I have to complain about or dislike.
What problems is the product solving and how is that benefiting you?
We have primarily used Gong to record our sales calls to break them down.
It has also been very useful in reviewing recorded meetings.
It has also been very useful in reviewing recorded meetings.
showing 1,761 - 1,770