Gong
Gong.ioExternal reviews
6,433 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Significantly helps train and get new sales reps up to speed!
What do you like best about the product?
I love how I can send new hires on gong to listen to calls in their first few weeks. This helps them get up to speed 5x faster than other training methods. I have a big team so I love jumping into Gong weekly to listen to discovery calls to see how we're handling questions (pricing, objections, use cases etc.). It allows me to focus on specific areas for training.
What do you dislike about the product?
I would like the questions feature to be more accurate.
What problems is the product solving and how is that benefiting you?
Training, training, training!
Decision ready metrics
What do you like best about the product?
Crisp user friendly navigation with insights into both training and customer feedback and questions.
What do you dislike about the product?
Still pretty new to using Gong but no negative feedback thus far
What problems is the product solving and how is that benefiting you?
Improvements on customer calls
Great Support!
What do you like best about the product?
I like that it allows us to be able to analyze calls in the most effective way possible.
What do you dislike about the product?
Nothing that I am aware of - there is a lag when using the listen in feature, but that is not too much of a negative that we can't deal with.
What problems is the product solving and how is that benefiting you?
We always strive to be able to have better/more effective conversations with clients. With Gong, it allows us to be able to pick up on the pattern of the calls we have and be able to listen back and improve.
Recommendations to others considering the product:
Their support is great - don't be afraid to use it!
ROI and More
What do you like best about the product?
Love the ability to do statistical analysis on my teams calls to understand how they are communicating so that we can make adjustments in our training and sales enablement to facilitate better communications with our customers and prospects.
What do you dislike about the product?
Not much at this point... standard answer "Price". Do the same thing for less...
What problems is the product solving and how is that benefiting you?
Training, and enablemen to facilitate consistent communications across all of our contributors.,
Sales enablement
What do you like best about the product?
Gong works well for us, and allows our team to review sales calls much faster and more efficiently than anything else we tried out.
What do you dislike about the product?
Speech recognition could be a little bit better.
What problems is the product solving and how is that benefiting you?
We are using this to develop better sales scripts and sales enablement materials.
A satisfied user of a great sales tool.
What do you like best about the product?
I like being able to go back and listen to my calls to get insights that I may have missed. I also like listening to my teammates calls to learn from their sales styles.
What do you dislike about the product?
I don't like that I can't listen to a live call and view the powerpoint presentation live without joining the gotomeeting.
What problems is the product solving and how is that benefiting you?
Efficiency of the sales call. Eliminating fluffy talk, i.e "Umm". Training new hires. Fine tuning my skills, tone of voice, and speed of conversation.
Recommendations to others considering the product:
Definitely a valuable tool for every sales team! Training and mastering your pitch are the main benefits of being able to "review the game tape" of every call with Gong.
Gong for Sales
What do you like best about the product?
Ease of use, quality voice recognition and meeting review features
What do you dislike about the product?
There is nothing that comes to mind that I don't like.
What problems is the product solving and how is that benefiting you?
Prospecting. Great way to connect with potential customers
Essential for any sales organization
What do you like best about the product?
Great way to analyze sales calls
Ability to zero in on parts of the call and look for keywords (isolate calls where a competitor is mentioned for example)
Good way to sales leader to listen in, give feedback and mentor new sales reps
Helps listens to portions of the call to prepare for the next meeting
Ability to zero in on parts of the call and look for keywords (isolate calls where a competitor is mentioned for example)
Good way to sales leader to listen in, give feedback and mentor new sales reps
Helps listens to portions of the call to prepare for the next meeting
What do you dislike about the product?
Not much to dislike about. I think it's a great tool for the sales team.
What problems is the product solving and how is that benefiting you?
Sales productivity and training
Increased conversion rates
Meeting preps
Increased conversion rates
Meeting preps
Recommendations to others considering the product:
It's great.
Awesome told to training and feedback
What do you like best about the product?
Having the ability to go back and review calls is such an important way to improve and get feedback. Beyond that, going back and reviewing call so that I am sure I did not miss anything a customer might have mentioned.
What do you dislike about the product?
So far so good. Would like to see more analytics and features on how to quantify a call or bad call, and ways to improve. Better Note taking features.
What problems is the product solving and how is that benefiting you?
Gong has been instrumental in helping to improve training and our sales process.
Recommendations to others considering the product:
If your team interacts with customers, you should give this a try.
Gong Review
What do you like best about the product?
Gong is a great tool to review calls for something that I might've missed. I also enjoy being able to share with the attendees as a reminder for action items, how-to's, etc. Sharing calls for training purposes is also helpful for every team.
What do you dislike about the product?
Sometimes the key word searches don't render properly. If another attendee joins late, it doesn't capture their percentage of time talking.
What problems is the product solving and how is that benefiting you?
I like that we're able to see terms that are commonly used across our customer base to focus our training on those areas first. Additionally, it allows team members to see which talk tracks work for others. It also benefits me to ensure that the percentage of time that I am talking is less than or equal to the person that I'm meeting with.
Recommendations to others considering the product:
Allows you backtrack on sales and strategy calls, use to your advantage.
showing 1,741 - 1,750