Gong
Gong.ioExternal reviews
6,433 reviews
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Outstanding Sales Tool
What do you like best about the product?
Not only can I listen to my own sales calls and key into something my prospect said that I would have missed otherwise, but I can listen to my colleagues variety of styles as well.
What do you dislike about the product?
Sometimes it mislabels a call or searching through the interface can be difficult. But that is a minor issue, the real thing I would ask for is a mobile app so that I can listen on the go. To be able to download a call prior to my commute or a trip to visit clients would be ideal. I may use it twice as often if that were the case
What problems is the product solving and how is that benefiting you?
The problem of less than ideal sales totals. The benefits have been: improving as a sales professional, getting feedback from teammates, more thorough notes for future calls and follow ups, quick reference for cold calls, preparation for competitive promotions.
I used Gong more than any other RDR (BDR,SDR,ect) on my team and got promoted faster than anyone else. Often its looked at as a tool for quota bearing reps but as a tool for a RDR its invaluable. And when you can have the voice of your organization better equipped to sell to your customer then the entire organization benefits.
I used Gong more than any other RDR (BDR,SDR,ect) on my team and got promoted faster than anyone else. Often its looked at as a tool for quota bearing reps but as a tool for a RDR its invaluable. And when you can have the voice of your organization better equipped to sell to your customer then the entire organization benefits.
Gong Review
What do you like best about the product?
I love the way you can see where all of the questions are asked and what filler words you used.
What do you dislike about the product?
It was really frustrating to be able to get Gong to work. For some reason I was granted access but not set up to record. It took me awhile to figure that out.
What problems is the product solving and how is that benefiting you?
I am able to analyze my data and the team's calls again. Additionally it is great the way you can see trends in calls that go well and calls that don't.
Great for personal growth
What do you like best about the product?
I like how easy it is to review your calls and just the parts of the call that are important to you. You can listen to a call at 1.5x or 2x to get through it more quickly, you can listen to just you or the prospect, etc. I also love the dashboards where you can see yourself compared to other reps to understand your strengths and areas of opportunity. It's also SO easy to implement - as a rep I don't even need to think about it and the call records, transcribes, etc.
What do you dislike about the product?
Sometimes calls just don't record for whatever reason and that can be really frustrating. I feel like I still need to backup record the call in another way just in case it's one of the weird times it doesn't work.
What problems is the product solving and how is that benefiting you?
Continuously improving our sales process and more easily training new reps. Both of those benefits were easily realized and will continue to be realized as the team continues to utilize all of the features included (like adding different folders in the library for trainings).
Awesome tool to know your pipeline health
What do you like best about the product?
It enables me, as a marketing person, to hear first-hand the objections salesmen need to handle.
What do you dislike about the product?
It somewhat gives a big-brother feeling to sales, needs to showcase a value that goes beyond the recording feature - some education for the sales team.
What problems is the product solving and how is that benefiting you?
It a great way to fine-tune our presentation, enable sales with better objection-handling soundbites, learn on new use cases and trends.
Helps for recalling conversations, coaching, doing recorded training for teams and more
What do you like best about the product?
The feature that shows who was talking. This allows me to jump to the part of the conversation I feels most relevant.
What do you dislike about the product?
Not much but sometimes sometimes it can take a little while to convert a call recording and I need to follow up with the recording of the call with the customer quickly.
What problems is the product solving and how is that benefiting you?
Recalling conversations house me save time and prep for 2nd calls with customers. This allows us also to coach with out managers.
Recommendations to others considering the product:
Do it.
Good tool for call coaching and recording
What do you like best about the product?
Seamless integration with Zoom. Ability to tag users. Mobile app.
What do you dislike about the product?
UI is pretty ugly, but it is usable. Wish I could get notified of just the highlights instead of the whole call.
What problems is the product solving and how is that benefiting you?
Asynchronous coaching of Sales reps. Love to give feedback at the direct point of interaction
Gong helps me not have to worry
What do you like best about the product?
Helps me record all GoToMeetings without having to remember to press record during each session.
What do you dislike about the product?
Constant emails saying recordings have been converted.
What problems is the product solving and how is that benefiting you?
allows me to capture all of the conversations that I have with clients and I am able to go back and review these conversations. I am also able to pinpoint specific aspects of the conversations with the Gong analytics.
Recommendations to others considering the product:
You will get alot of emails from them.
Gong Review from Zerto
What do you like best about the product?
Allows me to share the specific conversation with technical co-workers. Also easier to review specifics with the conversation .
What do you dislike about the product?
Nothing rally. I am new to this type of product
What problems is the product solving and how is that benefiting you?
Review technical needs with staff unable to make the call.,
Recommendations to others considering the product:
Great product
Amazing Product!
What do you like best about the product?
The ability to have key word searches in the call and jump back and forth to the most relevant parts of a call I am looking for.
What do you dislike about the product?
Nothing really. Just if the transcript could potentially be much faster.
What problems is the product solving and how is that benefiting you?
Ability to watch game tapes of our team, figure out where we struggle the most, and fix them.
Great all the features i want are on there
What do you like best about the product?
being able to listen without the host knowing
What do you dislike about the product?
the organization could be stronger, as in the ability to find certain call types easier
What problems is the product solving and how is that benefiting you?
reviewing our sales process and coaching with our team
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